Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
Synchronoss DXP allows operators, service providers and other companies to design and roll out a unified, interactive customer experience across mobile apps, call centers, in-store point-of-sale interactions and online.
“The telecom services market in
Indosat Ooredoo chose Synchronoss DXP because of its scalability, flexibility and wide-ranging built-in functionality, which includes the following features:
- Effortless integration with legacy customer relationship management and complex back-end systems,
- Easy-to-use, intuitive drag-and-drop dashboard that allows staff without developer or coding experience to easily create, configure and launch end-to-end digital customer journeys across multiple engagement channels,
- Ability to quickly develop, connect and integrate new digital services with minimal cost and disruption,
- In-depth data mapping and analytics capabilities that aggregate and analyze customer data to create cross-selling opportunities through customized offers, and
- Capacity to personalize customer care in real time based on individual preferences.
“Operators worldwide are transforming their business models and pursuing new digital features and services, in order to tackle the competitive threat from OTTs and other service providers,” said
“An essential part of this transformation trend is for operators to radically rethink their approach to customer engagement. By recognising and responding to customers more quickly and intuitively, operators can add value, retain subscribers for longer and open up new opportunities to cross-sell revenue-generating services as well,” he said.
Lurie added, “This agreement with Indosat Ooredoo demonstrates our continuing success in winning new operator customers and expanding our footprint into important international growth markets like
To learn more about the Synchronoss Digital Experience Platform (DXP) and its capabilities, please visit: https://synchronoss.com/products/digital/dxp/.
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Source: Synchronoss Technologies, Inc.