Leveraging Synchronoss’ SmartCare Application, Mediacom Subscribers
Can Resolve Support Issues, Schedule Appointments and Pay Bills via
their Smartphones
BRIDGEWATER, N.J.--(BUSINESS WIRE)--Nov. 27, 2012--
Mediacom Communications and Synchronoss Technologies, Inc. (NASDAQ:
SNCR), today announced the deployment of a mobile customer care
application that gives Mediacom customers instant and simple access to
Mediacom customer service using a smartphone or tablet.
Branded as MediacomConnect, the new mobile care application gives
customers an easy way to troubleshoot and resolve service inquiries,
schedule appointments and view or pay bills. MediacomConnect is designed
specifically to extend key customer care services and functions, such as
resetting high speed Internet routers or set top boxes, among other
technical issues. MediacomConnect allows customers to use a
voice-activated or on-screen search to quickly connect to information
they are seeking. Click-through troubleshooting steps provide a speedy
way to rectify the most common issues affecting video and Internet
service. The new application is available as a free download for use on
iPhone, tablet or Android devices.
“Consumers increasingly rely on smartphones for anywhere, anytime access
to information, and that trend is driving the need for self-service
capabilities that further enhance the customer experience,” said Tapan
Dandnaik, Senior Vice President of Customer Service and Financial
Operations at Mediacom. “By expanding customer interaction options to
include mobile devices, our subscribers gain direct access to their
account and the ability to communicate with us in a manner that meets
their preferences and fits their busy schedules.”
MediacomConnect is powered by SmartCare a cloud based product of the
Synchronoss Mobile Content Management Platform.
“Service providers are quickly realizing the value of adding a mobile
self-service application as a way to improve customer relationships,”
said Biju Nair, Executive Vice President, Product Management & Chief
Strategy Officer at Synchronoss. “SmartCare is truly designed to improve
customer satisfaction with advanced features, such as call back, that
lets customers schedule a specific time to receive a call back from the
customer care agent. With the adoption of SmartCare, Mediacom will
enhance the customer experience by providing its subscribers with an
application that utilizes the rich capabilities of the smartphone and
gain access to the answers they need, when and how they want them.”
“More than 2,000 Mediacom subscribers have tested this mobile care
customer service application and have given it high marks for
easy-to-use features,” Dandnaik said. “By deploying innovative solutions
like MediacomConnect, we hope to further simplify the customer service
experience for all our customers.”
About Synchronoss Technologies, Inc.
Synchronoss Technologies (NASDAQ: SNCR) is the mobile innovation company
that provides software-based activation and mobile content management
solutions for connected devices across the globe. The company’s proven
and scalable technology solutions allow customers to connect,
synchronize and activate connected devices and services that empower
enterprises and consumers to live in a connected world. For more
information visit us at:
Web: www.synchronoss.com
Blog: http://blog.synchronoss.com
Twitter: http://twitter.com/synchronoss
About Mediacom
Mediacom Communications is the nation’s eighth largest cable television
company and one of the leading cable operators focused on serving the
smaller cities in the United States, with a significant concentration in
the Midwestern and Southeastern regions. Mediacom Communications offers
a wide array of broadband products and services, including digital
television, video-on-demand, digital video recorders, high-definition
television, as well as high-speed Internet access and phone service.
Mediacom Communications also offers affordable broadband communications
solutions that can be tailored to any size business through Mediacom
Business. For more information about Mediacom Communications, please
visit www.mediacomcc.com.
The Synchronoss logo and Synchronoss are trademarks of Synchronoss
Technologies, Inc. All other trademarks are property of their respective
owners.
Photos/Multimedia Gallery Available: http://www.businesswire.com/multimedia/home/20121127005350/en/
Source: Synchronoss Technologies
Media:
Synchronoss Technologies, Inc.
Stacie Hiras,
908-547-1260
Stacie.hiras@synchronoss.com
or
Mediacom
Communications
Tom Larsen 845-695-2754
tlarsen@mediacomcc.com
or
Investor:
Synchronoss
Technologies, Inc.
Tim Dolan, 617-956-6727
investor@synchronoss.com