Synchronoss Enhances Its Activation Services Platform to Accelerate Customer Acquisition for Carriers and Channel Partners
Market leading platform enriched to increase functionality, scalability and accessibility
The Synchronoss Activation Services Platform has been enhanced to be
fundamentally more scalable, easily accessible and more distributable to
our Communication Service Provider (CSP) customers as well as our broad
portfolio of channel partners to dramatically simplify the activation
and provisioning of new devices and services. It streamlines a variety
of operations and processes, ranging from order management, device and
service activation, through to customer care (including self-care). It
also enables the easy addition of third party providers for the
activation of bundled service offerings. By simplifying the order
management and transaction process, the
The Synchronoss Activation Services Platform delivers a unified and
“Today’s market for connected devices and services is more complex and
competitive than ever before for carriers and channel partners,” said
In addition, the Synchronoss Activation Services Platform includes built in end-to-end visibility and analytics features meaning carriers and channel partners can continually monitor and automatically optimize the customer experience for activating a new device or service. Reducing errors and delivering an enhanced customer experience results in higher conversion rates for new services and higher customer satisfaction levels, reducing operating costs associated with customer support.
The Synchronoss Activation Services Platform has six core components including: Order Manager, Orchestration Gateway, Workflow Manager, Front End Portals, Visibility Manager, and Product Catalogue.
Optional add-ons include: Fraud Verification, Notification Manager, Dynamic Work Queue Manager, Inbound Call Tracking Manager, Catalogue Manager, Identity Manager, IVR/ICT Manager, Bulk Order Process Manager, and Call to Order / Capture Manager.
Synchronoss Activation Services Demo
WHERE: Synchronoss Hospitality Suite,
a meeting/demo with