Synchronoss strengthens its omni-channel digital services offering
with the acquisition of digital experience platform provider
BRIDGEWATER, N.J.--(BUSINESS WIRE)--May 31, 2018--
Synchronoss Technologies, Inc. (NASDAQ:SNCR), a global leader and
innovator of cloud, messaging, digital and IoT products and
platforms, today announced it has completed the acquisition of the
honeybee software business from UK-based multinational electrical and
telecommunications retailer and services company Dixons Carphone plc
(LSE:DC). Financial terms of the deal were not disclosed.
honeybee is a proven, market-leading digital experience platform that
enables companies to design and launch optimized omni-channel customer
journeys for their end users. honeybee supports telecommunications and
other technology companies with fully interactive CRM capabilities for
point-of-sale, call center and online customer interactions. The
honeybee approach is to simplify the process, allowing customers to
start and stop buying journeys at any point in the process while giving
agents and customer care representatives real-time data transparency.
Its differentiated, simplistic approach to interfacing with legacy
systems of record makes it easy to implement quickly. It also manages
constantly changing offers and other factors, giving it the ability to
design and launch frictionless, simple end-user experiences for use
across all customer engagement channels.
“Our honeybee acquisition reflects our deep commitment to helping our
customers across all sectors become digital first,” said Glenn Lurie,
President and CEO, Synchronoss. “The honeybee platform collects granular
insights on guided customer journeys; interfaces with legacy systems;
and offers new levels of simplicity, transparency and, most critically
of all, customer engagement. Both Synchronoss and honeybee enjoy a rich,
proven heritage in device and service activation, and we are now
combining our expertise to create a digital experience platform that is
capable of evolving with new and existing customer buying habits and
expectations.”
About Synchronoss
Synchronoss (NASDAQ: SNCR) transforms the way companies create new
revenue, reduce costs and delight their subscribers with cloud,
messaging, digital and IoT products, supporting hundreds of millions of
subscribers across the globe. Synchronoss’ secure, scalable and
groundbreaking new technologies, trusted partnerships and talented
people change the way Technology-Media-Telecommunications customers grow
their business. For more information, visit us at www.synchronoss.com
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Source: Synchronoss Technologies, Inc.
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