Delaware (State or Other Jurisdiction of Incorporation or Organization) |
7371 (Computer Programming
Services) (Primary Standard Industrial Classification Code Number) |
06-1594540 (I.R.S. Employer Identification Number) |
Marc F. Dupré Angela N. Clement Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP 610 Lincoln Street Waltham, Massachusetts 02451 Telephone: (781) 890-8800 Telecopy: (781) 622-1622 |
Keith F. Higgins Ropes & Gray LLP One International Place Boston, Massachusetts 02110 Telephone: (617) 951-7000 Telecopy: (617) 951-7050 |
The information in this preliminary
prospectus is not complete and may be changed. Neither we nor
the selling stockholders may sell these securities until the
registration statement filed with the Securities and Exchange
Commission is effective. This preliminary prospectus is not an
offer to sell these securities and we are not soliciting offers
to buy these securities in any jurisdiction where the offer or
sale is not permitted.
Proceeds to | ||||||||||||||||
Underwriting | Synchronoss | Proceeds to | ||||||||||||||
Price to | Discounts and | Technologies, | Selling | |||||||||||||
Public | Commissions | Inc. | Stockholders | |||||||||||||
Per Share
|
$ | $ | $ | $ | ||||||||||||
Total
|
$ | $ | $ | $ |
Goldman, Sachs & Co. | Deutsche Bank Securities |
3
4
Leading Provider of Transaction Management Solutions to the Communications Services Market. We offer what we believe to be the most advanced e-commerce customer transaction management solution to the communications market. Our industry leading position is built upon the strength of our platform and our extensive experience and expertise in identifying and addressing the complex needs of leading CSPs. | |
Well Positioned to Benefit from High Industry Growth Areas and E-Commerce. We believe we are positioned to capitalize on the development, proliferation and convergence of communications services, including wireless and VoIP and the adoption of e-commerce as a critical customer channel. Our ActivationNow® platform is designed to be flexible and scalable to meet the demanding requirements of the evolving communications services industry, allowing us to participate in the highest growth and most attractive industry segments. | |
Differentiated Approach to Non-Automated Processes. Due to a variety of factors, CSP systems frequently encounter customer transactions with insufficient information or other erroneous process elements. These so-called exceptions, which tend to be particularly common in the early phases of a service roll-out, require non-automated, often time-consuming handling. We believe our ability to address what we refer to as exception handling is one of our key differentiators. Our solution identifies, corrects and processes non-automated transactions and exceptions in real-time. Importantly, as exception handling matures within a service, an increasing number of transactions can become automated, which can result in increased operating leverage for our business. | |
Transaction-Based Model with High Revenue Visibility. We believe the characteristics of our business model enhance the predictability of our revenues. We are generally the exclusive provider of the services we offer to our customers and benefit from contracts of 12 to |
5
48 months. The majority of our revenues are transaction-based, allowing us to gauge future revenues against patterns of transaction volumes and growth. | |
Trusted Partner, Deeply Embedded with Major, Influential Customers. We provide our services to market-leading wireline, wireless, cable, broadband and VoIP service providers including Cingular Wireless, Vonage Holdings, Cablevision Systems, Level 3 Communications, Verizon Business, Clearwire, 360networks, Time Warner Cable, Comcast and AT&T. The high value-added nature of our services and our proven performance track record make us an attractive, valuable and important partner for our customers. Our transaction management solution is tightly integrated into our customers critical infrastructure and embedded into their workflows, enabling us to develop deep and collaborative relationships with them. | |
On-Demand Offering that Enables Rapid, Cost-Effective Implementations. We provide our e-commerce customer transaction management solutions through an on-demand business model, which enables us to deliver our proprietary technology over the Internet as a service. Our customers do not have to make large and risky upfront investments in software, additional hardware, extensive implementation services and additional IT staff at their sites. | |
Experienced Senior Management Team. Each member of our senior management team has over 12 years of relevant industry experience, including prior employment with companies in the CSP, communications software and communications infrastructure industries. |
Expand Customer Base and Target New and Converged Industry Segments. The ActivationNow® platform is designed to address service providers and business models across the range of the communications services market, a capability we intend to exploit by targeting new industry segments such as cable operators, or MSOs, wireless broadband/ WiMAX operators and online content providers. Due to our deep domain expertise and ability to integrate our services across a variety of CSP networks, we believe we are well positioned to provide services to converging technology markets, such as providers offering integrated packages of voice, video, data and/or wireless service. | |
Continue to Exploit VoIP Industry Opportunities. We believe that customer demand for our existing VoIP services will continue to grow. Continued rapid VoIP industry growth will expand the market and demand for our services. Being the trusted partner to VoIP industry leaders, including Vonage Holdings, positions us well to benefit from the evolving needs, requirements and opportunities of the VoIP industry. | |
Enhance Current Wireless Industry Leadership. We currently process hundreds of thousands of wireless transactions every month, which are driven by increasing wireless subscribers and wireless subscriber churn resulting from local number portability, or LNP, service provider competition and other factors. Beyond traditional wireless service providers, we believe the fast-growing mobile virtual network operator, or MVNO, marketplace presents us with attractive growth opportunities. | |
Further Penetrate our Existing Customer Base. We derive significant growth from our existing customers as they continue to expand into new distribution channels, require new service offerings and increase transaction volumes. As CSPs expand consumer, business and indirect distribution, they require new transaction management solutions which drive increasing amounts of transactions over our platform. Many customers purchase multiple services from us, and we believe we are well-positioned to cross-sell additional services to customers who do not currently purchase our full services portfolio. In addition, the increasing importance and |
6
expansion of Internet-based e-commerce has led to increased focus by CSPs on their e-channel distribution, thus providing another opportunity for us to further penetrate existing customers. | |
Expand Into New Geographic Markets. Our current customers operate primarily in North America. We intend to utilize our extensive experience and expertise in North America to penetrate new geographic markets. | |
Maintain Technology Leadership. We intend to build upon our technology leadership by continuing to invest in research and development to increase the automation of processes and workflows, thus driving increased interest in our solutions by making it more economical for CSPs to use us as a third-party solutions provider. |
7
Common stock offered by us | 6,532,107 shares. | |
Common stock offered by the selling stockholders | 1,067,893 shares. | |
Total | 7,600,000 shares. | |
Over-allotment option offered by us | 940,000 shares. | |
Over-allotment option offered by the selling stockholders | 200,000 shares. | |
Total | 1,140,000 shares. | |
Use of proceeds | Working capital and general corporate purposes. See Use of Proceeds. | |
Dividend policy | Currently, we do not anticipate paying cash dividends. | |
Risk factors | You should read the Risk Factors section of this prospectus for a discussion of factors that you should consider carefully before deciding to invest in shares of our common stock. | |
Proposed Nasdaq National Market symbol | SNCR |
| 2,001,934 shares of common stock issuable upon exercise of options outstanding as of April 30, 2006 at a weighted average exercise price of $5.86 per share; | |
| 2,254,502 shares of common stock reserved as of April 30, 2006 for future issuance under our stock-based compensation plans; and | |
| 94,828 shares of common stock issuable upon the exercise of a warrant, with an exercise price of $2.90 per share. |
| the automatic conversion of all outstanding shares of our preferred stock into 13,549,256 shares of common stock, upon the closing of the offering; | |
| the filing of our restated certificate of incorporation and the adoption of our amended and restated bylaws immediately prior to the effectiveness of this offering; and | |
| no exercise by the underwriters of their over-allotment option. |
8
Three Months | |||||||||||||||||||||
Ended | |||||||||||||||||||||
Year Ended December 31, | March 31, | ||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | |||||||||||||||||
(unaudited) | |||||||||||||||||||||
(in thousands, except per share data) | |||||||||||||||||||||
Statements of Operations
Data:
|
|||||||||||||||||||||
Net revenues
|
$ | 16,550 | $ | 27,191 | $ | 54,218 | $ | 11,350 | $ | 15,724 | |||||||||||
Costs and expenses
|
|||||||||||||||||||||
Cost of services ($9, $2,610,
$8,089, $1,532 and $2,136 were purchased from a related party in
2003, 2004, 2005 and for the three months ended March 31,
2005 and 2006, respectively)*
|
7,655 | 17,688 | 30,205 | 6,281 | 8,763 | ||||||||||||||||
Research and development
|
3,160 | 3,324 | 5,689 | 1,047 | 1,685 | ||||||||||||||||
Selling, general and administrative
($0, $0, $120, $0 and $78 were related to stock-based
compensation in 2003, 2004, 2005 and for the three months ended
March 31, 2005 and 2006, respectively)
|
4,053 | 4,340 | 7,544 | 1,796 | 2,010 | ||||||||||||||||
Depreciation and amortization
|
2,919 | 2,127 | 2,305 | 510 | 719 | ||||||||||||||||
Total costs and expenses
|
17,787 | 27,479 | 45,743 | 9,634 | 13,177 | ||||||||||||||||
(Loss) income from operations
|
(1,237 | ) | (288 | ) | 8,475 | 1,716 | 2,547 | ||||||||||||||
Interest and other income
|
321 | 320 | 258 | 10 | 100 | ||||||||||||||||
Interest expense
|
(128 | ) | (39 | ) | (133 | ) | (34 | ) | (29 | ) | |||||||||||
(Loss) income before income tax
benefit
|
(1,044 | ) | (7 | ) | 8,600 | 1,692 | 2,618 | ||||||||||||||
Income tax benefit (expense)
|
| | 3,829 | | (1,089 | ) | |||||||||||||||
Net (loss) income
|
(1,044 | ) | (7 | ) | 12,429 | 1,692 | 1,529 | ||||||||||||||
Preferred stock accretion
|
(35 | ) | (35 | ) | (34 | ) | (8 | ) | | ||||||||||||
Net (loss) income attributable to
common stockholders
|
$ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | $ | 1,529 | |||||||||
Net (loss) income attributable to
common stockholders per common share
|
|||||||||||||||||||||
Basic
|
$ | (0.11 | ) | $ | (0.00 | ) | $ | 0.57 | $ | 0.08 | $ | 0.07 | |||||||||
Diluted
|
$ | (0.11 | ) | $ | (0.00 | ) | $ | 0.50 | $ | 0.07 | $ | 0.06 | |||||||||
* | Cost of services excludes depreciation and amortization which is shown separately. |
9
Three Months | ||||||||||||||||||||||
Ended | ||||||||||||||||||||||
Year Ended December 31, | March 31, | |||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | ||||||||||||||||||
(unaudited) | ||||||||||||||||||||||
(in thousands, except per share data) | ||||||||||||||||||||||
Weighted-average common shares
outstanding:**
|
||||||||||||||||||||||
Basic
|
9,838 | 10,244 | 21,916 | 21,823 | 22,053 | |||||||||||||||||
Diluted
|
9,838 | 10,244 | 24,921 | 24,437 | 24,956 | |||||||||||||||||
Pro forma net income
|
$ | 12,429 | $ | 1,529 | ||||||||||||||||||
Pro forma net income per share:
|
||||||||||||||||||||||
Basic
|
$ | 0.52 | $ | 0.06 | ||||||||||||||||||
Diluted
|
$ | 0.50 | $ | 0.06 | ||||||||||||||||||
Pro forma weighted-average shares
outstanding:
|
||||||||||||||||||||||
Basic
|
23,916 | 24,053 | ||||||||||||||||||||
Diluted
|
24,921 | 24,956 | ||||||||||||||||||||
** | See Note 2 in our audited financial statements for the basis of our EPS presentation. |
As of March 31, 2006 | ||||||||||||||||||||||||
Pro Forma as | ||||||||||||||||||||||||
2003 | 2004 | 2005 | Actual | Pro Forma | adjusted | |||||||||||||||||||
(unaudited) | (unaudited) | (unaudited) | ||||||||||||||||||||||
Balance Sheet Data:
|
||||||||||||||||||||||||
Cash, cash equivalents and
marketable securities
|
$ | 13,556 | $ | 10,521 | $ | 16,002 | $ | 14,435 | $ | 14,435 | $ | 73,324 | ||||||||||||
Working capital
|
7,944 | 8,077 | 21,774 | 24,188 | 24,188 | 83,077 | ||||||||||||||||||
Total assets
|
22,402 | 22,784 | 40,208 | 41,311 | 41,311 | 98,819 | ||||||||||||||||||
Total stockholders equity
(deficiency)
|
(17,783 | ) | (17,916 | ) | (4,864 | ) | (2,209 | ) | 32,728 | 90,640 |
10
11
12
13
14
damage to or failure of our computer software or hardware or our
connections and outsourced service arrangements with third
parties;
errors in the processing of data by our system;
computer viruses or software defects;
physical or electronic break-ins, sabotage, intentional acts of
vandalism and similar events;
increased capacity demands or changes in systems requirements of
our customers; or
errors by our employees or third-party service providers.
15
16
17
18
19
variations in our operating results;
announcements of technological innovations, new services or
service enhancements, strategic alliances or significant
agreements by us or by our competitors;
the gain or loss of significant customers;
recruitment or departure of key personnel;
changes in the estimates of our operating results or changes in
recommendations by any securities analysts that elect to follow
our common stock;
market conditions in our industry, the industries of our
customers and the economy as a whole; and
adoption or modification of regulations, policies, procedures or
programs applicable to our business.
20
21
22
authorize the issuance of blank check preferred
stock that could be issued by our board of directors to thwart a
takeover attempt;
prohibit cumulative voting in the election of directors, which
would otherwise allow holders of less than a majority of the
stock to elect some directors;
establish a classified board of directors, as a result of which
the successors to the directors whose terms have expired will be
elected to serve from the time of election and qualification
until the third annual meeting following election;
require that directors only be removed from office for cause;
provide that vacancies on the board of directors, including
newly-created directorships, may be filled only by a majority
vote of directors then in office;
limit who may call special meetings of stockholders;
prohibit stockholder action by written consent, requiring all
actions to be taken at a meeting of the stockholders; and
establish advance notice requirements for nominating candidates
for election to the board of directors or for proposing matters
that can be acted upon by stockholders at stockholder meetings.
23
loss of customers;
lack of market acceptance of VoIP and/or government regulation
of VoIP;
our failure to anticipate and adapt to future changes in our
industry;
a lack of growth in communications services transactions on the
Internet;
compromises to our privacy safeguards;
the occurrence of fraudulent internet transactions;
a decline in subscribers in the wireless industry;
our inability to stay profitable;
our inability to expand our sales capabilities;
consolidation in the communications services industry;
competition in our industry and innovation by our competitors;
failures and/or interruptions of our systems and services;
failure to meet obligations under service level agreements;
financial and operating difficulties in the telecommunications
sector;
failure of our third-party providers of software, services,
hardware and infrastructure to provide such items;
our failure to protect confidential information;
our inability to protect our intellectual property rights;
claims by others that we infringe their proprietary technology;
our inability to successfully identify and manage our
acquisitions;
our inability to manage expansion into international markets;
our inability to obtain capital in the future on acceptable
terms;
the loss of key personnel or qualified technical staff;
our inability to manage growth;
the increased expenses and administrative workload associated
with being a public company;
government regulation of the Internet and
e-commerce; and
changes in accounting treatment of stock options.
24
25
our actual capitalization as of March 31, 2006;
our pro forma capitalization after giving effect to the
conversion of all outstanding shares of preferred stock into
common stock upon the effectiveness of this offering; and
our pro forma capitalization as adjusted to reflect (i) the
conversion of all outstanding shares of preferred stock into
common stock upon the effectiveness of this offering and
(ii) the receipt of the estimated net proceeds from our
sale of 6,532,107 shares of common stock at an assumed offering
price of $10 per share in this offering and the filing of a
new certificate of incorporation after the closing of this
offering.
1,154,059 shares of common stock issuable upon exercise of
stock options outstanding as of March 31, 2006 at a
weighted average exercise price of $2.86 per share; and
681,877 shares of common stock available for issuance under
our 2000 Stock Plan.
As of March 31, 2006 | ||||||||||||||
(in thousands) | ||||||||||||||
Pro Forma | ||||||||||||||
Actual | Pro Forma | As Adjusted | ||||||||||||
Equipment loan payable
|
$ | 1,167 | $ | 1,167 | $ | 1,167 | ||||||||
Series A, redeemable
convertible preferred stock, $0.0001 par value,
13,103 shares authorized, 11,549 shares issued and
outstanding actual; 13,103 shares authorized, no shares
outstanding pro forma and pro forma as adjusted
|
33,493 | | | |||||||||||
Series 1, convertible
preferred stock, $0.0001 par value, 2,000 shares
authorized, issued and outstanding actual; 2,000 shares
authorized, no shares outstanding pro forma and pro forma as
adjusted
|
1,444 | | | |||||||||||
Stockholders (deficiency)
equity:
|
||||||||||||||
Common stock, $0.0001 par
value, 100,000 shares authorized, 10,742 shares issued
and 10,646 shares outstanding actual,
24,195 pro forma shares outstanding,
30,728 pro forma as adjusted shares outstanding
|
1 | 2 | 3 | |||||||||||
Treasury stock, at cost,
96 shares
|
(19 | ) | (19 | ) | (19 | ) | ||||||||
Additional paid-in capital
|
2,070 | 37,006 | 94,917 | |||||||||||
Accumulated other comprehensive loss
|
(99 | ) | (99 | ) | (99 | ) | ||||||||
Accumulated deficit
|
(4,162 | ) | (4,162 | ) | (4,162 | ) | ||||||||
Total stockholders
(deficiency) equity
|
(2,209 | ) | 32,728 | 90,640 | ||||||||||
Total capitalization
|
$ | 33,895 | $ | 33,895 | $ | 91,807 | ||||||||
26
Assumed initial public offering
price per share
|
$ | 10.00 | |||||||
Historical net tangible book value
per share
|
$ | (.70 | ) | ||||||
Increase attributable to the
conversion of the convertible preferred stock
|
1.83 | ||||||||
Pro forma net tangible book value
per share before this offering
|
1.13 | ||||||||
Increase per share attributable to
new investors
|
1.69 | ||||||||
Pro forma net tangible book value
per share after the offering
|
2.82 | ||||||||
Dilution per share to new investors
|
$ | 7.18 | |||||||
Total Consideration | |||||||||||||||||||||
Shares Purchased | (in thousands, except | Average | |||||||||||||||||||
per share data) | Price Per | ||||||||||||||||||||
Number | Percent | Amount | Percent | Share | |||||||||||||||||
Existing stockholders
|
24,196,118 | 78.7 | % | $ | 36,809,000 | * | 36.0 | % | $ | 1.52 | |||||||||||
New stockholders
|
6,532,107 | 21.3 | 65,321,070 | 64.0 | $ | 10.00 | |||||||||||||||
Totals
|
30,728,225 | 100.0 | % | $ | 102,130,070 | 100.0 | % | $ | 3.32 | ||||||||||||
27
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Three Months | |||||||||||||||||||||||||||||
Ended | |||||||||||||||||||||||||||||
Year Ended December 31, | March 31, | ||||||||||||||||||||||||||||
2001 | 2002 | 2003 | 2004 | 2005 | 2005 | 2006 | |||||||||||||||||||||||
(unaudited) | |||||||||||||||||||||||||||||
(in thousands except per share data) | |||||||||||||||||||||||||||||
Statements of Operations
Data:
|
|||||||||||||||||||||||||||||
Net revenues
|
$ | 5,621 | $ | 8,185 | $ | 16,550 | $ | 27,191 | $ | 54,218 | $ | 11,350 | $ | 15,724 | |||||||||||||||
Costs and expenses:
|
|||||||||||||||||||||||||||||
Cost of services ($2,072, $100, $9,
$2,610 $8,089, $1,532 and $2,136 were purchased from a related
party in 2001, 2002, 2003, 2004, 2005 and for the three months
ended March 31, 2005 and 2006, respectively)*
|
4,876 | 3,715 | 7,655 | 17,688 | 30,205 | 6,281 | 8,763 | ||||||||||||||||||||||
Research and development
|
3,923 | 3,029 | 3,160 | 3,324 | 5,689 | 1,047 | 1,685 | ||||||||||||||||||||||
Selling, general and administrative
($0, $0, $0, $0, $120, $0 and $78 were related to stock-based
compensation in 2001, 2002, 2003, 2004, 2005 and for the three
months ended March 31, 2005 and 2006, respectively)
|
5,308 | 5,169 | 4,053 | 4,340 | 7,544 | 1,796 | 2,010 | ||||||||||||||||||||||
Depreciation and amortization
|
2,138 | 2,726 | 2,919 | 2,127 | 2,305 | 510 | 719 | ||||||||||||||||||||||
Total costs and expenses
|
16,245 | 14,639 | 17,787 | 27,479 | 45,743 | 9,634 | 13,177 | ||||||||||||||||||||||
(Loss) income from operations
|
(10,624 | ) | (6,454 | ) | (1,237 | ) | (288 | ) | 8,475 | 1,716 | 2,547 | ||||||||||||||||||
Interest and other income
|
928 | 584 | 321 | 320 | 258 | 10 | 100 | ||||||||||||||||||||||
Interest expense
|
(96 | ) | (184 | ) | (128 | ) | (39 | ) | (133 | ) | (34 | ) | (29 | ) | |||||||||||||||
(Loss) income before income tax
benefit
|
(9,792 | ) | (6,054 | ) | (1,044 | ) | (7 | ) | 8,600 | 1,692 | 2,618 | ||||||||||||||||||
Income tax benefit (expense)
|
| | | | 3,829 | | (1,089 | ) | |||||||||||||||||||||
Net (loss) income
|
(9,792 | ) | (6,054 | ) | (1,044 | ) | (7 | ) | 12,429 | 1,692 | 1,529 | ||||||||||||||||||
Preferred stock accretion
|
(33 | ) | (35 | ) | (35 | ) | (35 | ) | (34 | ) | (8 | ) | | ||||||||||||||||
Net (loss) income attributable to
common stockholders
|
$ | (9,825 | ) | $ | (6,089 | ) | $ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | $ | 1,529 | |||||||||||
Net (loss) income attributable to
common stockholders per common share:
|
|||||||||||||||||||||||||||||
Basic
|
$ | (1.29 | ) | $ | (0.68 | ) | $ | (0.11 | ) | $ | (0.00 | ) | $ | 0.57 | $ | 0.08 | $ | 0.07 | |||||||||||
Diluted
|
$ | (1.29 | ) | $ | (0.68 | ) | $ | (0.11 | ) | $ | (0.00 | ) | $ | 0.50 | $ | 0.07 | $ | 0.06 | |||||||||||
Weighted-average common shares
outstanding:**
|
|||||||||||||||||||||||||||||
Basic
|
7,594 | 8,932 | 9,838 | 10,244 | 21,916 | 21,823 | 22,053 | ||||||||||||||||||||||
Diluted
|
7,594 | 8,932 | 9,838 | 10,244 | 24,921 | 24,437 | 24,956 | ||||||||||||||||||||||
Pro forma net income
|
$ | 12,429 | $ | 1,529 | |||||||||||||||||||||||||
Pro forma net income per share:
|
|||||||||||||||||||||||||||||
Basic
|
$ | 0.52 | $ | 0.06 | |||||||||||||||||||||||||
Diluted
|
$ | 0.50 | $ | 0.06 | |||||||||||||||||||||||||
Pro forma weighted-average shares
outstanding:
|
|||||||||||||||||||||||||||||
Basic
|
23,916 | 24,053 | |||||||||||||||||||||||||||
Diluted
|
24,921 | 24,956 | |||||||||||||||||||||||||||
* | Cost of services excludes depreciation and amortization which is shown separately. |
** | See Note 2 in our audited financial statements for the basis of our EPS presentation. |
As of March 31, 2006 | ||||||||||||||||||||||||||||||||
Pro Forma | ||||||||||||||||||||||||||||||||
2001 | 2002 | 2003 | 2004 | 2005 | Actual | Pro Forma | as Adjusted | |||||||||||||||||||||||||
(unaudited) | ||||||||||||||||||||||||||||||||
Balance Sheet Data:
|
||||||||||||||||||||||||||||||||
Cash, cash equivalents and
marketable securities
|
$ | 20,071 | $ | 16,620 | $ | 13,556 | $ | 10,521 | $ | 16,002 | $ | 14,435 | $ | 14,435 | $ | 73,324 | ||||||||||||||||
Working Capital
|
12,960 | 3,802 | 7,944 | 8,077 | 21,774 | 24,188 | 24,188 | 83,077 | ||||||||||||||||||||||||
Total assets
|
30,041 | 22,255 | 22,402 | 22,784 | 40,208 | 41,311 | 41,311 | 98,819 | ||||||||||||||||||||||||
Total stockholders equity
(deficiency)
|
(10,787 | ) | (16,752 | ) | (17,783 | ) | (17,916 | ) | (4,864 | ) | (2,209 | ) | 32,728 | 90,640 |
29
30
31
32
33
34
35
Year Ended | Three Months | ||||||||||||||||
December 31, | Ended | ||||||||||||||||
March 31, | |||||||||||||||||
2003 | 2004 | 2005 | 2005 | ||||||||||||||
Numerator (in thousands): | Unaudited | ||||||||||||||||
Net (loss) income attributable to
common stockholders, as reported
|
$ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | |||||||
Add non-cash employee compensation
and preferred stock accretion, as reported
|
| | 155 | 8 | |||||||||||||
Less total stock-based employee
compensation expense determined under the minimum value method
for all awards
|
(4 | ) | (7 | ) | (139 | ) | (4 | ) | |||||||||
Pro forma net (loss) income
|
$ | (1,083 | ) | $ | (49 | ) | $ | 12,411 | $ | 1,688 | |||||||
Net income (loss) per common
share:
|
|||||||||||||||||
Basic:
|
|||||||||||||||||
As reported
|
$ | (0.11 | ) | $ | | $ | 0.57 | $ | 0.08 | ||||||||
Pro forma
|
$ | (0.11 | ) | $ | | $ | 0.57 | $ | 0.08 | ||||||||
Diluted:
|
|||||||||||||||||
As reported
|
$ | (0.11 | ) | $ | | $ | 0.50 | $ | 0.07 | ||||||||
Pro forma
|
$ | (0.11 | ) | $ | | $ | 0.50 | $ | 0.07 | ||||||||
36
Three Months | ||||
Ended | ||||
March 31, 2006 | ||||
Incentive Stock Options
(ISOs)
|
||||
Expected stock price volatility
|
42 | % | ||
Risk free interest rate
|
4.875 | % | ||
Expected life of options (years)
|
6.25 | |||
Expected annual dividend per share
|
$ | |
Three Months | ||||
Ended | ||||
March 31, 2006 | ||||
Non-Qualified Stock Options
(NSOs)
|
||||
Expected stock price volatility
|
42 | % | ||
Risk free interest rate
|
4.875 | % | ||
Expected life of options (years)
|
6 | |||
Expected annual dividend per share
|
$ | |
Options | ||||||||||||||||
Granted | Exercise | Fair Value of | Black-Scholes | |||||||||||||
Grant Date | (in thousands) | Price | Underlying Stock | Fair Value | ||||||||||||
February 10, 2006 (ISOs)
|
104 | $ | 8.98 | $ | 8.98 | $ | 4.40 | |||||||||
February 10, 2006 (NSOs)
|
100 | $ | 8.98 | $ | 8.98 | $ | 4.31 |
37
Retrospective | ||||||||||||||||
Number of | Determination | |||||||||||||||
Options Granted | of Fair Value of | Intrinsic | ||||||||||||||
Grant Date | (in thousands) | Exercise Price | Common Stock | Value | ||||||||||||
April 12, 2005
|
207 | $ | 0.45 | $ | 1.84 | $ | 1.39 | |||||||||
July 14, 2005
|
98 | $ | 0.45 | $ | 6.19 | $ | 5.74 | |||||||||
October 21, 2005
|
120 | $ | 10.00 | $ | 7.85 | $ | 0.00 |
| Our expected pre-IPO valuation | |
| A risk-adjusted discount rate associated with the IPO scenario | |
| As if conversion values for the Series A and Series 1 shares | |
| Appropriate discount for lack of marketability under both scenarios for each valuation date given the length of time until expected IPO | |
| A minority interest discount associated to be applied to the private company scenario | |
| The expected probability of achieving IPO versus remaining a private company |
38
39
Although our revenues and operating income for the three months
ended March 31, 2005 exceeded forecasts in our business
plan, we were uncertain whether the growth was a one-time effect
resulting from the migration of transactions from AT&T
Wireless to Cingular Wireless following the merger of the
companies, and consequently we maintained operating income
estimates in accordance with our original business plan;
We achieved our third consecutive quarter of profitability; and
The possibility of an initial public offering remained
consistent with our business plan and a relatively low
probability estimate (25%) for the IPO scenario was assumed
under the PWER (probability weighted expected returns) method.
For the six months ended June 30, 2005, revenues and net
income exceeded forecasts in our business plan, which caused us
to adjust our forecasts;
Discussions began with our investment bankers around the
possibility of an initial public offering earlier than
anticipated in our business plan; in light of these discussions,
a higher probability (60%) was assumed under the PWER method; and
We signed a leading VoIP provider as a new customer.
For the nine months ended September 30, 2005, revenues and
net income exceeded forecasts in our original business plan but
were consistent with our adjusted forecasts;
During the third quarter we initiated the process of an initial
public offering and began drafting a registration statement; as
a result we increased the probability used under the PWER method
to 75%; and
Anticipated renewal of a contract with a large customer for an
additional two years.
Three Months Ended March 31, | |||||||||||||||||||||||||
Three Months Ended | |||||||||||||||||||||||||
2005 | 2006 | March 31, | |||||||||||||||||||||||
2005 vs 2006 | |||||||||||||||||||||||||
% of | % of | ||||||||||||||||||||||||
$ | Revenue | $ | Revenue | $ Change | % Change | ||||||||||||||||||||
(in thousands) | |||||||||||||||||||||||||
Net Revenue
|
$ | 11,350 | 100.0 | % | $ | 15,724 | 100.0 | % | $ | 4,374 | 38.5 | % | |||||||||||||
Cost of services (excluding
depreciation and amortization shown separately below)
|
6,281 | 55.3 | % | 8,763 | 55.7 | % | 2,482 | 39.5 | % | ||||||||||||||||
Research and development
|
1,047 | 9.2 | % | 1,685 | 10.7 | % | 638 | 60.9 | % | ||||||||||||||||
Selling, general and administrative
|
1,796 | 15.8 | % | 2,010 | 12.8 | % | 214 | 11.9 | % | ||||||||||||||||
Depreciation and amortization
|
510 | 4.5 | % | 719 | 4.6 | % | 209 | 41.0 | % | ||||||||||||||||
9,634 | 84.9 | % | 13,177 | 83.8 | % | 3,543 | 36.8 | % | |||||||||||||||||
Income from operations
|
$ | 1,716 | 15.1 | % | $ | 2,547 | 16.2 | % | $ | 831 | 48.4 | % |
40
41
2004 | 2005 | 2005 vs 2004 | |||||||||||||||||||||||
% of | % of | ||||||||||||||||||||||||
$ | Revenue | $ | Revenue | $ Change | % Change | ||||||||||||||||||||
(in thousands) | |||||||||||||||||||||||||
Net Revenue
|
$ | 27,191 | 100.0 | % | $ | 54,218 | 100.0 | % | $ | 27,027 | 99.4 | % | |||||||||||||
Cost of services ($2,610 and
$8,089 were purchased from a related party in 2004 and 2005, respectively)* |
17,688 | 65.1 | % | 30,205 | 55.7 | % | 12,517 | 70.8 | % | ||||||||||||||||
Research and development
|
3,324 | 12.2 | % | 5,689 | 10.5 | % | 2,365 | 71.2 | % | ||||||||||||||||
Selling, general and administrative
|
4,340 | 16.0 | % | 7,544 | 13.9 | % | 3,204 | 73.8 | % | ||||||||||||||||
Depreciation and amortization
|
2,127 | 7.8 | % | 2,305 | 4.3 | % | 178 | 8.4 | % | ||||||||||||||||
27,479 | 101.1 | % | 45,743 | 84.4 | % | 18,264 | 66.5 | % | |||||||||||||||||
(Loss) Income from
operations
|
$ | (288 | ) | (1.1 | )% | $ | 8,475 | 15.6 | % | $ | 8,763 | NM | ** |
* | Cost of services excludes depreciation and amortization which is shown separately. |
** | Not Meaningful. |
Revenue |
Expense |
42
2003 | 2004 | 2004 vs 2003 | ||||||||||||||||||||||
% of | % of | |||||||||||||||||||||||
$ | Revenue | $ | Revenue | $ Change | % Change | |||||||||||||||||||
(in thousands) | ||||||||||||||||||||||||
Net Revenue
|
$ | 16,550 | 100.0 | % | $ | 27,191 | 100.0 | % | $ | 10,641 | 64.3 | % | ||||||||||||
Cost of services ($9 and $2,610
were purchased from a related party in 2003 and 2004,
respectively)*
|
7,655 | 46.3 | % | 17,688 | 65.1 | % | 10,033 | 131.1 | % | |||||||||||||||
Research and development
|
3,160 | 19.1 | % | 3,324 | 12.2 | % | 164 | 5.2 | % | |||||||||||||||
Selling, general and administrative
|
4,053 | 24.5 | % | 4,340 | 16.0 | % | 287 | 7.1 | % | |||||||||||||||
Depreciation and amortization
|
2,919 | 17.6 | % | 2,127 | 7.8 | % | (792 | ) | (27.1 | )% | ||||||||||||||
17,787 | 107.5 | % | 27,479 | 101.1 | % | 9,692 | 54.5 | % | ||||||||||||||||
Loss from operations
|
$ | (1,237 | ) | (7.5 | )% | $ | (288 | ) | (1.1 | )% | $ | 949 | NM | ** |
* | Cost of services excludes depreciation and amortization which is shown separately. |
** | Not Meaningful. |
Revenue |
43
44
Expense
2003 | 2004 | 2005 | 2006 | ||||||||||||||||||||||||||||||||||||||||||||||||||
31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | |||||||||||||||||||||||||||||||||||||||||
Net Revenues
|
$ | 3,007 | $ | 3,623 | $ | 4,102 | $ | 5,818 | $ | 5,819 | $ | 6,265 | $ | 6,381 | $ | 8,726 | $ | 11,350 | $ | 13,776 | $ | 14,115 | $ | 14,977 | $ | 15,724 | |||||||||||||||||||||||||||
Costs and expenses:
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
Cost of services*
|
1,098 | 1,288 | 1,946 | 3,323 | 3,768 | 4,313 | 4,141 | 5,466 | 6,281 | 7,947 | 7,976 | 8,001 | 8,763 | ||||||||||||||||||||||||||||||||||||||||
Research and development
|
668 | 818 | 881 | 793 | 877 | 847 | 779 | 821 | 1,047 | 1,358 | 1,614 | 1,670 | 1,685 | ||||||||||||||||||||||||||||||||||||||||
Selling, general and administrative
|
979 | 1,121 | 915 | 1,038 | 982 | 866 | 922 | 1,570 | 1,796 | 1,879 | 1,716 | 2,153 | 2,010 | ||||||||||||||||||||||||||||||||||||||||
Depreciation and amortization
|
700 | 745 | 806 | 668 | 584 | 542 | 488 | 513 | 510 | 526 | 624 | 645 | 719 | ||||||||||||||||||||||||||||||||||||||||
Total costs and expenses
|
3,445 | 3,972 | 4,548 | 5,822 | 6,211 | 6,568 | 6,330 | 8,370 | 9,634 | 11,710 | 11,930 | 12,469 | 13,177 | ||||||||||||||||||||||||||||||||||||||||
(Loss) Income from
operations
|
$ | (438 | ) | $ | (349 | ) | $ | (446 | ) | $ | (4 | ) | $ | (392 | ) | $ | (303 | ) | $ | 51 | $ | 356 | $ | 1,716 | $ | 2,066 | $ | 2,185 | $ | 2,508 | $ | 2,547 |
2003 | 2004 | 2005 | 2006 | ||||||||||||||||||||||||||||||||||||||||||||||||||
31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | 30-Jun | 30-Sep | 31-Dec | 31-Mar | |||||||||||||||||||||||||||||||||||||||||
Net Revenues
|
100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | 100 | % | |||||||||||||||||||||||||||
Costs and expenses:
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
Cost of services*
|
36.5 | % | 35.6 | % | 47.4 | % | 57.1 | % | 64.8 | % | 68.8 | % | 64.9 | % | 62.6 | % | 55.3 | % | 57.7 | % | 56.5 | % | 53.4 | % | 55.7 | % | |||||||||||||||||||||||||||
Research and development
|
22.2 | % | 22.6 | % | 21.5 | % | 13.6 | % | 15.1 | % | 13.5 | % | 12.2 | % | 9.4 | % | 9.2 | % | 9.9 | % | 11.4 | % | 11.2 | % | 10.7 | % | |||||||||||||||||||||||||||
Selling, general and
administrative
|
32.6 | % | 30.9 | % | 22.3 | % | 17.8 | % | 16.9 | % | 13.8 | % | 14.4 | % | 18.0 | % | 15.8 | % | 13.6 | % | 12.2 | % | 14.4 | % | 12.8 | % | |||||||||||||||||||||||||||
Depreciation and amortization
|
23.3 | % | 20.6 | % | 19.6 | % | 11.5 | % | 10.0 | % | 8.7 | % | 7.6 | % | 5.9 | % | 4.5 | % | 3.8 | % | 4.4 | % | 4.3 | % | 4.5 | % | |||||||||||||||||||||||||||
Total costs and expenses
|
114.6 | % | 109.6 | % | 110.9 | % | 100.1 | % | 106.8 | % | 104.8 | % | 99.2 | % | 95.9 | % | 84.9 | % | 85.0 | % | 84.5 | % | 83.3 | % | 83.8 | % | |||||||||||||||||||||||||||
(Loss) Income from
operations
|
(14.6 | )% | (9.6 | )% | (10.9 | )% | (0.1 | )% | (6.7 | )% | (4.8 | )% | 0.8 | % | 4.1 | % | 15.1 | % | 15.0 | % | 15.5 | % | 16.7 | % | 16.2 | % |
* | Exclusive of depreciation and amortization. |
45
46
Payments Due by Period | ||||||||||||||||||||
Less than | More than | |||||||||||||||||||
Total | 1 year | 1-3 years | 4-5 years | 5 Years | ||||||||||||||||
Operating lease obligations
|
$ | 5,588 | $ | 1,363 | $ | 3,167 | $ | 529 | $ | 529 | ||||||||||
Equipment loan
|
1,242 | 727 | 515 | | | |||||||||||||||
Purchase obligation*
|
175 | 175 | | | | |||||||||||||||
Total
|
$ | 7,005 | $ | 2,265 | $ | 3,682 | $ | 529 | $ | 529 | ||||||||||
47
48
49
50
Wireless The wireless communications
industry has grown rapidly over the past decade due to the
increasing demand from businesses and consumers for mobile and
high-speed or broadband wireless voice and data
systems. The expanding subscriber base and the corresponding
growth in industry revenues have been driven by improved service
quality, greater national and international roaming coverage,
lower prices and the introduction of new messaging, data and
content services. Wireless carriers face increasing competition
and costs to acquire and retain subscribers. For CSPs to remain
competitive and minimize customer churn, transactions such as
activations, number porting, technology migrations, service plan
changes, new feature requests and many others must be made
available seamlessly, conveniently and cost-effectively.
Voice over Internet Protocol VoIP is
realizing dramatic growth as a leading alternative to
traditional voice services. VoIP enables voice information to be
sent in digital form in discrete packets rather than in the
traditional circuit-committed protocols of the public switched
telephone network, or PSTN. VoIP offers numerous benefits to
both enterprises and consumers, including lower cost than
traditional voice services, a common transmission medium for
voice and data (e.g. via broadband subscription to the home) and
integrated applications such as unified messaging. The rapid
growth in VoIP has attracted numerous CSP participants,
including both next-generation service providers with
packet-based networks and existing telecom service providers
with circuit-switched networks. This combination of traditional
switched and packet-based network technologies is driving the
development of hybrid and converged networks that create new
operational challenges. VoIP service providers are faced with a
highly competitive environment for customer acquisition and
challenges associated with provisioning new services efficiently
and cost-effectively.
51
New account setup and activations including credit
checks, address validation and equipment availability;
Feature requests adding new functionality to
existing services;
Contract renewals for consumers and enterprises;
Number port requests local number portability;
Customer migration between technologies and
networks; and
Equipment orders wireless handsets, accessories, etc.
Automated: We designed our
ActivationNow®
platform to eliminate manual processes and to automate otherwise
labor-intensive tasks, thus improving operating efficiencies and
52
reducing costs. By tracking every order and identifying those
that are not provisioned properly, we substantially reduce the
need for manual intervention. Our technology automatically
guides a customers request for service through the entire
series of required steps.
Reliable: We are committed to providing
high-quality, dependable services to our customers. To ensure
reliability, system uptime and other service offerings are
guaranteed through our commitment to service level agreements,
or SLAs. Our product is a complete customer management solution,
including exception handling, which we believe is one of the
main factors that differentiates us from our competitors. In
performing exception handling, our software platform recognizes
and isolates transaction orders that are not configured to
specifications, processes them in a timely manner and
communicates these orders back to our customers, thereby
improving efficiency and reducing backlog. If manual
intervention is required, our exception handling is outsourced
to centers located in India, Canada and the United States. In
addition, our database design preserves data integrity while
ensuring fast, efficient, transaction-oriented data retrieval
methods. As a demonstration of resilience, the database design
has remained constant during the life and evolution of other
components of the software platform. This stability provides
reusability of the business functionality as new, updated
graphical user interfaces are developed.
Seamless: Our
ActivationNow®
platform integrates information across the service
providers entire operation, including customer
information, order information, product and service information,
network inventory and workflow information. We have built our
ActivationNow®
platform using an open design with fully-documented software
interfaces, commonly referred to as application programming
interfaces, or APIs. Our APIs make it easier for our customers,
partners and other third parties to integrate the
ActivationNow®
platform with other software applications and to build Web-based
applications incorporating third-party or CSP designed
capabilities. Through our open design and alliance program, we
provide our customers with superior solutions that combine
best-of-breed
applications with the efficiency and cost-effectiveness of
commercial, packaged interfaces.
Scalable: Our
ActivationNow®
platform is designed to process expanding transaction volumes
reliably and cost-effectively. Transaction volume has increased
rapidly since our inception. For 2005, we managed
5.3 million transactions, compared to 1.6 million for
the same period in 2004. We anticipate substantial future growth
in transaction volumes and believe our platform is capable of
scaling its output commensurately, requiring principally routine
computer hardware and software updates. In addition, our
platform enables service providers to offer a variety of
services more quickly and to package and price their services
cost-effectively by integrating them with available network
capacity and resources.
Value-added: Our
ActivationNow®
platform attributes are tightly integrated into the critical
workflows of our customers. The
ActivationNow®
platform has analytical reporting capabilities that provide
real-time information for every step of the relevant transaction
processes. In addition to improving end-user customer
satisfaction, these capabilities provide our customers with
value-added insights into historical and current transaction
trends. We also offer mobile reporting capabilities for key
users to receive critical data about their
e-commerce transactions
on their mobile devices.
53
Growth in wireless services. Wireless subscribers
and services have grown rapidly in recent years. As an indicator
of the overall health of the wireless services market,
In-Stat/MDR reports that the global wireless market is expected
to add an average of 186 million new subscribers each year,
resulting in a total wireless population of more than
2 billion by 2007. Not only are more people using wireless
phones, but there are entirely new kinds of wireless service
providers entering the market, such as mobile virtual network
operators (MVNO). An MVNO is a mobile operator that does not own
its own spectrum and usually does not have its own network
infrastructure, instead relying on business arrangements with
traditional mobile operators. Demand for advanced services in
the United States, such as next generation wireless technology
for multi-media voice and content delivery, grew at a compound
annual rate of 36% from 56.7 million users in 2004 to
77.2 million users in 2005, according to Yankee Group. We
believe that the next-generation of wireless services and
fast-growing MVNO marketplace present us with excellent growth
opportunities in the United States and new geographic markets
into which we may expand. According to the Yankee Group, by 2010
the MVNO market will comprise more than 10 million
subscribers with $10.7 billion in service provider revenues.
Adoption of VoIP. Internet Protocol-based network
technologies are transforming the communications marketplace and
VoIP applications are just starting to be deployed. The total
number of residential US VoIP customers is expected to grow from
3 million in 2005 to 27 million in 2009, representing
a compound annual growth rate of 173% according to IDC. This
forecast is further supported by Gartner, who predicts that
consumer VoIP services spending in the United States will jump
from $1.9 billion in 2005 to $9.5 billion in 2008. Our
strong 2005 market capture across new entrants, cable companies
and traditional communications providers positions us well to
leverage our existing base and maximize capture of new
transaction types.
Continued growth of
e-commerce.
Internet-based commerce provides CSPs with the opportunity to
cost-effectively gain new customers, provide service and
interact more effectively. Forrester Research projects
e-commerce sales in the United States to grow from $172 billion
in 2005 to $329 billion in 2010. With the dramatic increase in
Internet usage and desire to directly connect with end-users
over the course of the customer lifecycle, CSPs are increasingly
54
focusing on e-commerce
as a channel for customer acquisition and delivery of ongoing
services.
Growth in on-demand software delivery model. Our
on-demand business model enables delivery of proprietary
software solutions over the Internet as a service. Customers do
not have to make large and risky upfront investments in
software, additional hardware, extensive implementation services
and additional IT staff. Because we implement all upgrades to
software on our servers, they automatically become part of our
service and available to benefit all customers immediately.
According to International Data Corporation, or IDC, the
on-demand software market in the United States is expected to
grow from $3 billion in 2003 to $9 billion by 2008, a
compound annual rate of 25%.
Pressure on CSPs to improve efficiency. Increased
competition and excess network capacity have placed significant
pressure on CSPs to reduce costs and increase revenues. At the
same time, due to deregulation, the emergence of new network
technologies and the proliferation of services, the complexity
of back-office operations has increased significantly. As a
result, CSPs are looking for ways to offer new communications
services more rapidly and efficiently to existing and new
customers. CSPs are increasingly turning to transaction-based,
cost-effective, scalable and automated third-party solutions
that can offer guaranteed levels of service delivery.
Leading Provider of Transaction Management Solutions to
the Communications Services Market. We offer what we
believe to be the most advanced
e-commerce customer
transaction management solution to the communications markets.
Our industry leading position is built upon the strength of our
platform and our extensive experience and expertise in
identifying and addressing the complex needs of leading CSPs. We
believe our customer transaction management solution is uniquely
effective in enabling service providers to offer B2C and B2B
e-commerce provisioning
solutions and rapidly deploy new services, which many of our
competitors are unable to offer or offer as efficiently or
cost-effectively. We also provide customers with real-time
workflow information at every step of the transaction process,
allowing visibility into the entire customer experience. Our
established and collaborative relationships with respected and
innovative service providers such as Cingular Wireless and
Vonage Holdings are indicators of, and contributors to, our
industry-leading position.
Well Positioned to Benefit from High Industry Growth Areas
and E-Commerce.
We believe we are positioned to capitalize on the development,
proliferation and convergence of communications services,
including wireless and VoIP and the adoption of
e-commerce as a
critical customer channel. Our
ActivationNow®
platform is designed to be flexible and scalable to meet the
demanding requirements of the evolving communications services
industry, allowing us to participate in the highest growth and
most attractive industry segments. We intend to leverage the
flexibility and scalability of the platform and our track record
of serving existing customers to extend our services in pursuit
of opportunities arising from additional technologies and
business models, including cable operators (MSOs), WiMAX
operators, MVNOs and online content providers.
Differentiated Approach to Non-Automated
Processes. Due to a variety of factors, CSP systems
frequently encounter customer transactions with insufficient
information or other erroneous process elements. These so-called
exceptions, which tend to be particularly common in the early
phases of a service roll-out, require non-automated, often time
consuming handling. We believe our ability to address what we
refer to as exception handling is one of our key
differentiators. Our solution identifies, corrects and processes
non-automated transactions and exceptions in real-time. Our
exception handling service is designed to consistently meet SLAs
for transactions that are not fully automated. Critical
functions provided by our exception
55
handling service center include streamlining operations by
reducing the number of transactions processed with human
interaction. Importantly, as exception handling matures within a
service, an increasing number of transactions can become
automated, which can result in increased operating leverage for
our business.
Transaction-Based Model with High Revenue
Visibility. We believe the characteristics of our
business model enhance the predictability of our revenues. We
are generally the exclusive provider of the services we offer to
our customers and benefit from contracts of 12 to
48 months. All of our significant customers may terminate
their contracts for convenience upon written notice and payment
of contractual penalties. The majority of our revenues is
transaction-based, allowing us to gauge future revenues against
patterns of transaction volumes and growth. In addition, our
customers provide us monthly rolling transaction forecasts and
our contracts guarantee us the higher of (i) a percentage
ranging from 75%-90% of these forecasts and (ii) certain
specified monthly minimum revenue levels. We have also grown our
revenues rapidly, at a 76% compound annual growth rate from
2001-2005. Our platform and systems are designed to accommodate
further substantial increases in transaction volumes and
transaction types. Our ability to leverage our technology to
serve additional customers and develop new product offerings has
enabled us to reduce costs and increase operating margins, a
trend which we expect to continue.
Trusted Partner, Deeply Embedded with Major, Influential
Customers. We provide our services to market-leading
wireline, wireless, cable, broadband and VoIP service providers
including Cingular Wireless, Vonage Holdings, Cablevision
Systems, Level 3 Communications, Verizon Business,
Clearwire, 360networks, Time Warner Cable, Comcast and AT&T.
The high value-added nature of our services and our proven
performance track record make us an attractive, valuable and
important partner for our customers. Our transaction management
solution is tightly integrated into our customers critical
infrastructure and embedded into their workflows, enabling us to
develop deep and collaborative relationships with them. We
believe this leads to higher reliability and more tailored
product offerings with reduced development times and decreases
the risk of our customers defecting to competing platforms. We
work to deepen our customer relationships through ongoing
consultation, including quarterly customer advisory councils or
discussion groups. This helps us to deliver higher quality
services to our existing customers and anticipate the evolving
requirements of the industry as a whole.
On-Demand Offering that Enables Rapid, Cost-Effective
Implementations. We provide our
e-commerce customer
transaction management solutions through an on-demand business
model, which enables us to deliver our proprietary technology
over the Internet as a service. Our customers do not have to
make large and risky upfront investments in software, additional
hardware, extensive implementation services and additional IT
staff at the their sites. This increases the attractiveness of
our transaction management solution to CSPs. Our expertise in
the CSP marketplace coupled with our open, scalable and secure
multi-tenant application architecture enables rapid
implementations and allows us to serve customers
cost-effectively. In addition, because all upgrades to our
software technology are implemented by us on our servers, they
automatically become part of our service and therefore benefit
all of our customers immediately. This typically results in a
lower total cost of ownership and increased return on investment
for our customers, as well as an infrastructure that can easily
be manipulated to provide our customers a rapid time to market
with new services by leveraging our interfaces to a plethora of
operational support systems (OSS) and business support systems
(BSS) of CSPs. An operational support system is a suite of
programs that enables an enterprise to monitor, analyze and
manage a network system. A business support system is a suite of
programs that manages the customer experience, including product
management and billing.
Experienced Senior Management Team. Each member of
our senior management team has over 12 years of relevant
industry experience, including prior employment with
56
companies in the CSP, communications software and communications
infrastructure industries. This experience has enabled us to
develop strong relationships with our customers. Our senior
management team has been working together for the last three to
seven years, with Messrs. Waldis, Berry and Garcia having
worked together at Vertek Corporation prior to joining
Synchronoss. The collective experience of the Synchronoss
management team has also resulted in the receipt of various
awards, the most recent of which include the New Jersey
Technology Council 2005 Software/ Information Technology Company
of the Year and the naming of Synchronoss as one of the 50
fastest growing companies in New Jersey for 2005 by NJBiz. In
addition, Mr. Waldis was named as the Ernst &Young
Entrepreneur of the Year in 2004 in Pennsylvania.
Expand Customer Base and Target New and Converged Industry
Segments. The
ActivationNow®
platform is designed to address service providers and business
models across the range of the communications services market, a
capability we intend to exploit by targeting new industry
segments such as cable operators (MSOs), wireless broadband/
WiMAX operators and online content providers. Due to our deep
domain expertise and ability to integrate our services across a
variety of CSP networks, we believe we are well positioned to
provide services to converging technology markets, such as
providers offering integrated packages of voice, video, data
and/or wireless service.
Continue to Exploit VoIP Industry Opportunities.
Continued rapid VoIP industry growth will expand the market and
demand for our services. Being the trusted partner to VoIP
industry leaders, including Vonage Holdings, Time Warner Cable
and Cablevision, positions us well to benefit from the evolving
needs, requirements and opportunities of the VoIP industry.
TeleGeographys VoIP 2005 Second Quarter Market Update
reported that the number of voice-over-broadband subscribers
increased 40% in the second quarter of 2005, from
1.9 million to 2.7 million. Voice-over-Broadband, or
VoB, is a relatively new service offering based on VoIP
technology. According to the same source, VoB subscribers have
grown 600% since the second quarter of 2004, when only 440,000
VoIP lines were in service. Quarterly voice-over-broadband
revenues grew from $151 million in the first quarter of
2005 to $220 million in the second quarter of 2005 and
revenues have grown 655% since the second quarter of 2004, when
voice-over-broadband subscribers generated just
$33 million. This information is consistent with the
Infonetics Research projection of VoIP subscribers in the North
American market growing to over 24 million subscribers in
2008.
Enhance Current Wireless Industry Leadership.
Spending in the global wireless industry has grown significantly
in recent years. A Telecommunications Industry Association (TIA)
report states that spending in the US wireless market grew at a
double-digit growth rate in 2004. By 2008, the sector is
expected to have revenues of $212.5 billion, representing a
10 percent compound annual growth rate from 2005 to 2008.
The up-tick in spending is happening because myriad advanced
applications are being offered, including wireless Internet
access, multimedia messaging, games and Wi-Fi. These
applications translate into new transaction types that we can
meld into our workflow management system.
We currently process hundreds of thousands of wireless
transactions every month, which are driven by increasing
wireless subscribers and wireless subscriber churn resulting
from local number portability, service provider competition and
other factors. Beyond traditional wireless service providers, we
believe the fast-growing mobile virtual network operator, or
MVNO, marketplace presents us with attractive growth
opportunities. We believe that our ability to
57
enable rapid
time-to-market through
deep domain expertise sets us apart from our competition in
attracting potential MVNO customers.
Further Penetrate our Existing Customer Base. We
derive significant growth from our existing customers as they
continue to expand into new distribution channels, require new
service offerings and increase transaction volumes. As CSPs
expand consumer, business and indirect distribution, they
require new transaction management solutions which drive
increasing amounts of transactions over our platform. Many
customers purchase multiple services from us, and we believe we
are well-positioned to cross-sell additional services to
customers who do not currently purchase our full services
portfolio. In addition, the increasing importance and expansion
of Internet-based
e-commerce has led to
increased focus by CSPs on their
e-channel distribution,
thus providing another opportunity for us to further penetrate
existing customers.
Expand Into New Geographic Markets. Our current
customers operate primarily in North America. We believe there
is an opportunity for us to obtain new customers outside of
North America. We currently intend to take our business global
by penetrating new geographic markets within the next two years,
particularly Europe, Asia/ Pacific and Latin America, as these
markets experience similar trends to those that have driven
growth in North America.
Maintain Technology Leadership. Our proprietary
technology allows CSPs to bring together disparate systems and
manage the ordering, activation and provisioning of
communications services, allowing them to lower the cost of new
customer acquisition and product lifecycle management. We intend
to build upon our technology leadership by continuing to invest
in research and development to increase the automation of
processes and workflows, thus driving increased interest in our
solutions by making it more economical for CSPs to use us as a
third-party solutions provider. In addition, we believe our
close relationships with our tier-one CSPs will continue to
provide us with valuable insights into the challenges that are
creating demand for next-generation solutions.
Provides what we believe to be one of the lowest cost per gross
adds in the wireless
e-commerce market;
Handles extraordinary transaction volumes with our scalable
platform;
58
Delivers speed to market on new and existing offerings; and
Guarantees performance backed by solid business metrics and SLAs.
PerformancePartner®Portal
Gateway Manager
59
WorkFlow Manager
Flexible configuration to meet individual CSP requirements;
Centralized queue management for maximum productivity;
Real-time visibility for transaction revenues management;
Exception handling management;
Order view available during each stage of the transactional
process; and
Uniform look and integrated experience.
Real-Time Visibility Manager
A centralized reporting platform that provides intelligent
analytics around the entire workflow;
Transaction management information;
Historical trending; and
Mobile reporting for key users to receive critical
e-commerce transaction
data on mobile devices.
60
61
62
the breadth and depth of our transaction management solutions,
including our exception handling technology;
the quality and performance of our product;
our high-quality customer service;
our ability to implement and integrate solutions;
the overall value of our software; and
the references of our customers.
63
8 were in sales and marketing;
63 were in research and development;
11 were in finance and administration; and
52 were in operations.
64
Name | Age | Position | ||||
Stephen G. Waldis
|
38 | Chairman of the Board of Directors, President and Chief Executive Officer | ||||
Lawrence R. Irving
|
49 | Chief Financial Officer and Treasurer | ||||
David E. Berry
|
40 | Vice President and Chief Technology Officer | ||||
Robert Garcia
|
37 | Executive Vice President of Product Management and Service Delivery | ||||
Peter Halis(1)
|
44 | Executive Vice President of Operations | ||||
Chris Putnam
|
37 | Executive Vice President of Sales | ||||
William Cadogan(2)(3)(4)
|
57 | Director | ||||
Charles E. Hoffman(5)
|
57 | Director | ||||
Thomas J. Hopkins(2)(3)
|
49 | Director | ||||
James McCormick(3)(4)
|
46 | Director | ||||
Scott Yaphe(2)(4)
|
33 | Director |
(1) | Mr. Halis employment with the Company is expected to terminate no later than June 30, 2006. |
(2) | Member of Audit Committee. |
(3) | Member of Compensation Committee. |
(4) | Member of Nomination and Corporate Governance Committee. |
(5) | Mr. Hoffman will become a director upon the closing of this offering. |
65
66
67
68
69
70
for any breach of the directors duty of loyalty to us or
our stockholders;
for acts or omissions not in good faith or that involve
intentional misconduct or a knowing violation of law;
in respect of unlawful payments of dividends or unlawful stock
repurchases or redemptions as provided in Section 174 of
the Delaware General Corporation Law; or
for any transaction from which the director derives any improper
personal benefit.
Annual Compensation | |||||||||||||||||||||
All Other | |||||||||||||||||||||
Other Annual | Compensation(1) | ||||||||||||||||||||
Name and Principal | Salary | Bonus | Compensation | ||||||||||||||||||
Position | Year | $ | $ | ($) | $ | ||||||||||||||||
Stephen G. Waldis
|
2005 | 249,984 | 652,789 | 1,500 | |||||||||||||||||
Chairman of the Board of
Directors, President and Chief Executive Officer |
|||||||||||||||||||||
Lawrence R. Irving(2)
|
2005 | 210,000 | 233,283 | 1,500 | |||||||||||||||||
Chief Financial Officer and Treasurer | |||||||||||||||||||||
David E. Berry
|
2005 | 200,000 | 227,783 | 1,500 | |||||||||||||||||
Vice President and Chief Technology Officer |
|||||||||||||||||||||
Robert Garcia
|
2005 | 197,083 | 272,550 | 94,037 | (3) | 1,500 | |||||||||||||||
Executive Vice President of Product Management and Service Delivery |
|||||||||||||||||||||
Peter Halis(2)
|
2005 | 204,000 | 227,709 | 1,500 | |||||||||||||||||
Executive Vice President of Operations |
(1) | The amount shown under All Other Compensation in the table above represents 401(k) matching contributions. |
(2) | No restricted stock grants were made to our named officers during the year. As of December 31, 2005, Mr. Irving held 6,452 restricted shares of our common stock, which had a value as of that date of $57,942, based on the determination by our board of directors of fair market value of our common stock as of December 31, 2005. As of December 31, 2005, Mr. Halis held 48,772 restricted shares of our common stock, which had a value as of that date of $437,975. In each case, the purchaser shall vest with respect to the number of shares that would vest over a 12 month period if Synchronoss is subject to a change in control before the purchasers service terminates and the purchaser is subject to an involuntary termination within 12 months following such change in control. |
(3) | The amount shown under Other Annual Compensation in the table above represents relocation expenses paid by the Company. |
71
Individual Grants | ||||||||||||||||||||||||
Percent of | Potential Realizable Value at | |||||||||||||||||||||||
Number of | Total | Assumed Annual Rates of | ||||||||||||||||||||||
Securities | Options | Stock Price Appreciation for | ||||||||||||||||||||||
Underlying | Granted to | Exercise | Option Term | |||||||||||||||||||||
Options | Employees | Price | Expiration | |||||||||||||||||||||
Name | Granted | in 2005 | ($/Share) | Date | 5% ($) | 10% ($) | ||||||||||||||||||
Stephen G. Waldis
|
| | | | | | ||||||||||||||||||
Lawrence R. Irving
|
| | | | | | ||||||||||||||||||
David E. Berry
|
| | | | | | ||||||||||||||||||
Peter Halis
|
| | | | | | ||||||||||||||||||
Robert Garcia
|
80,000 | (1) | 19% | $ | 1.84 | (1) | 4/11/2015 | $ | 1,155,916 | $ | 1,927,794 |
(1) | In connection with our option exchange program initiated in April, 2006 as described in Managements Discussion and Analysis of Financial Condition and Results of Operations, Mr. Garcias option was amended to increase the exercise price per share of such option, from $0.45 to $1.84. In addition, Mr. Garcia received a restricted stock grant of 12,383 shares in connection with such option exchange program. |
Number of Securities | ||||||||||||||||
Underlying Unexercised | Value of Unexercised | |||||||||||||||
Options at | In-the-Money Options at | |||||||||||||||
December 31, 2005 | December 31, 2005 | |||||||||||||||
Name | Exercisable | Unexercisable | Exercisable | Unexercisable | ||||||||||||
Stephen G. Waldis
|
| | | | ||||||||||||
Lawrence R. Irving
|
| | | | ||||||||||||
David E. Berry
|
30,000 | | $ | 291,300 | | |||||||||||
Peter Halis
|
| | | | ||||||||||||
Robert Garcia
|
21,875 | 88,125 | $ | 212,406 | $ | 731,694 |
72
73
74
incentive and nonstatutory stock options to purchase shares of
our common stock;
restricted shares of our common stock; and
stock appreciation rights and stock units.
cash;
shares of common stock that the optionee already owns;
a full-recourse promissory note, but this form of payment is not
available to executive officers or directors;
an immediate sale of the option shares through a broker
designated by us; or
a loan from a broker designated by us, secured by the option
shares.
cash;
a full-recourse promissory note;
services already provided to us; and
in the case of treasury shares only, services to be provided to
us in the future.
75
a merger of Synchronoss after which our own stockholders own 50%
or less of the surviving corporation or its parent company;
a sale of all or substantially all of our assets;
a proxy contest that results in the replacement of more than
one-half of our directors over a 24 month period; or
an acquisition of 50% or more of our outstanding stock by any
person or group, other than a person related to Synchronoss,
such as a holding company owned by our stockholders.
Each non-employee director will receive an initial option for
25,000 shares. The initial grant of this option will occur
when the director takes office. The option will vest in three
equal annual installments.
Each January beginning with January of 2007, each non-employee
director who will continue to be a director will automatically
be granted an option for 10,000 shares of our common stock.
However, a new non-employee director who is receiving the
initial option will not receive this option in the same calendar
year. The option will vest in equal monthly installments over
the one year period following the option grant.
A non-employee directors option granted under this program
will become fully vested upon a change in control of Synchronoss.
76
The exercise price of each non-employee directors option
will be equal to the fair market value of our common stock on
the option grant date. A director may pay the exercise price by
using cash, shares of common stock that the director already
owns, or an immediate sale of the option shares through a broker
designated by us. The non-employee directors options have
a 10 year term, except that they expire one year after the
director leaves the board of directors.
77
compensation arrangements, which are described where required
under Management; and
the transactions described below.
Number of | Indebtedness | ||||||||||||||||||||
Principal | Shares Acquired | Date of | as of | Indebtedness | |||||||||||||||||
Name & Title | Amount | with Loan | Loan | 5/31/05* | as of 6/30/05 | ||||||||||||||||
Stephen G. Waldis
|
$ | 325,003 | 1,120,700 | 1/26/01 | $ | 195,701 | $ 0 | ||||||||||||||
Chairman of the Board of Directors, President and Chief Executive Officer | |||||||||||||||||||||
Lawrence R. Irving
|
$ | 68,078 | 234,750 | 6/1/01 | $ | 81,758 | $ 0 | ||||||||||||||
Chief Financial Officer and | $ | 22,454 | 77,428 | 7/9/02 | $ | 24,311 | $ 0 | ||||||||||||||
Treasurer | |||||||||||||||||||||
David E. Berry
|
$ | 31,000 | 155,000 | 10/27/00 | $ | 39,979 | $ 0 | ||||||||||||||
Vice President and Chief | $ | 5,800 | 20,000 | 1/26/01 | $ | 7,288 | $ 0 | ||||||||||||||
Technology Officer | |||||||||||||||||||||
Peter Halis
|
$ | 113,152 | 390,178 | 7/9/02 | $ | 122,512 | $ 0 | ||||||||||||||
Executive Vice President of Operations | |||||||||||||||||||||
Robert Garcia
|
$ | 6,200 | 31,000 | 10/27/00 | $ | 7,996 | $ 0 | ||||||||||||||
Executive Vice President of Product Management and Service Delivery |
* | Such amount is the largest aggregate indebtedness outstanding to the Registrant during 2005, the last fiscal year. |
78
Purchase | ||||||||||
Price of | ||||||||||
Interest in | ||||||||||
Rumson | ||||||||||
Indirect Equity | Hitters, | |||||||||
Name | Position with Synchronoss | Interest in Omniglobe | L.L.C. | |||||||
Stephen G. Waldis
|
Chairman of the Board | 12.23 | % | $ | 95,000 | |||||
of Directors, President and Chief Executive Officer |
||||||||||
Lawrence R. Irving
|
Chief Financial Officer | 2.58 | % | $ | 20,000 | |||||
and Treasurer | ||||||||||
David E. Berry
|
Vice President and Chief | 2.58 | % | $ | 20,000 | |||||
Technology Officer | ||||||||||
Robert Garcia
|
Executive Vice President | 1.29 | % | $ | 10,000 | |||||
of Product Management and Service Delivery |
79
each stockholder, or group of affiliated stockholders, that we
know owns more than 5% of our outstanding capital stock;
each of our named executive officers;
each of our directors;
all of our directors and executive officers as a group; and
each selling stockholder.
Shares Beneficially | |||||||||||||||||||||
Owned Prior to | Shares Beneficially | ||||||||||||||||||||
Offering | Owned After Offering | ||||||||||||||||||||
Name and Address of Beneficial | Shares Being | ||||||||||||||||||||
Owner | Number | Percent | Offered(1) | Number | Percent | ||||||||||||||||
5% Stockholders
|
|||||||||||||||||||||
ABS Ventures
|
3,793,104 | (2) | 15.55 | % | 0 | 3,793,104 | (2) | 12.21 | % | ||||||||||||
890 Winter Street, Suite 225 | |||||||||||||||||||||
Waltham, MA 02451 | |||||||||||||||||||||
Vertek Corporation
|
2,000,000 | (3) | 8.20 | % | 0 | 2,000,000 | (3) | 6.47 | % | ||||||||||||
463 Mountain View Drive | |||||||||||||||||||||
Colchester, VT 05446 | |||||||||||||||||||||
Rosewood Capital
|
2,579,498 | (4) | 10.58 | % | 515,920 | (5) | 2,063,578 | (6) | 6.67 | % | |||||||||||
One Maritime Plaza, | |||||||||||||||||||||
Suite 1401 | |||||||||||||||||||||
San Francisco, CA 94111 | |||||||||||||||||||||
Ascent Venture
Partners III, L.P.
|
1,256,483 | (7) | 5.15 | % | 0 | 1,256,483 | 4.06 | % | |||||||||||||
255 State Street, 5th Floor | |||||||||||||||||||||
Boston, MA 02109 | |||||||||||||||||||||
James M. McCormick
|
4,852,086 | (8) | 19.89 | % | 0 | 4,852,086 | (8) | 15.69 | % |
80
Shares Beneficially | ||||||||||||||||||||
Owned Prior to | Shares Beneficially | |||||||||||||||||||
Offering | Owned After Offering | |||||||||||||||||||
Name and Address of Beneficial | Shares Being | |||||||||||||||||||
Owner | Number | Percent | Offered(1) | Number | Percent | |||||||||||||||
Stephen G. Waldis
|
2,352,624 | (9) | 9.65 | % | 200,000 | (10) | 2,152,624 | (11) | 6.96 | % | ||||||||||
Directors and Named Executive
Officers
|
||||||||||||||||||||
James M. McCormick
|
4,852,086 | (8) | 19.89 | % | 0 | 4,852,086 | (8) | 15.69 | % | |||||||||||
Scott Yaphe
|
3,793,104 | (2) | 15.55 | % | 0 | 3,793,104 | (2) | 12.27 | % | |||||||||||
Stephen G. Waldis
|
2,352,624 | (9) | 9.65 | % | 200,000 | (10) | 2,152,624 | (11) | 6.96 | % | ||||||||||
Peter Halis
|
390,178 | 1.60 | % | 0 | 390,178 | 1.26 | % | |||||||||||||
Lawrence R. Irving
|
282,178 | 1.16 | % | 0 | 282,178 | 0.91 | % | |||||||||||||
David E. Berry
|
205,000 | 0.84 | % | 0 | 205,000 | 0.66 | % | |||||||||||||
Robert Garcia
|
154,895 | (12) | 0.63 | % | 0 | 154,895 | (12) | 0.50 | % | |||||||||||
Chris Putnam
|
20,729 | (13) | 0.08 | % | 0 | 20,729 | (13) | 0.07 | % | |||||||||||
Thomas J. Hopkins
|
8,621 | 0.04 | % | 0 | 8,621 | 0.03 | % | |||||||||||||
William Cadogan
|
111,359 | 0.46 | % | 0 | 111,359 | 0.36 | % | |||||||||||||
Charles Hoffman
|
0 | 0.00 | % | 0 | 0 | 0.00 | % | |||||||||||||
All directors and executive
officers as a group
|
12,170,774 | (14) | 49.90 | % | 200,000 | (10) | 11,970,774 | (14) | 38.71 | % | ||||||||||
Other Selling
Stockholders
|
||||||||||||||||||||
Liberty Ventures
|
517,242 | (15) | 2.12 | % | 275,862 | (16) | 241,380 | (17) | 0.78 | % | ||||||||||
Kent Mathy
|
50,000 | 0.21 | % | 50,000 | 0 | 0.00 | % | |||||||||||||
Gary L. McGuirk
|
3,448 | (18) | 0.01 | % | 1,000 | 2,448 | (18) | 0.01 | % | |||||||||||
Paul McCauley
|
3,448 | (18) | 0.01 | % | 1,000 | 2,448 | (18) | 0.01 | % | |||||||||||
John M. Pratt
|
34,483 | (18) | 0.14 | % | 10,000 | 24,483 | (18) | 0.08 | % | |||||||||||
Matthew Roghair
|
172 | (18) | 0.00 | % | 172 | 0 | 0.00 | % | ||||||||||||
Bloody Forland, LP
|
86,207 | 0.35 | % | 17,000 | 69,207 | 0.22 | % | |||||||||||||
Richard J. Connaughton
|
12,069 | 0.05 | % | 12,069 | 0 | 0.00 | % | |||||||||||||
The Narotam S. Grewal Trust
|
51,725 | 0.21 | % | 25,862 | 25,863 | 0.08 | % | |||||||||||||
K Rosey Limited Family Partnership
|
17,241 | 0.07 | % | 17,241 | 0 | 0.00 | % | |||||||||||||
Howard Nadel and Cynthia P.
Nadel
|
34,483 | 0.14 | % | 10,000 | 24,483 | 0.08 | % | |||||||||||||
The John J. Rogers, Jr.
Revocable Trust of 1999
|
34,483 | 0.14 | % | 7,500 | 26,983 | 0.09 | % | |||||||||||||
George Navarro
|
8,621 | (19) | 0.04 | % | 2,621 | 6,000 | (19) | 0.02 | % | |||||||||||
Christopher W. White
|
13,793 | (20) | 0.06 | % | 6,500 | 7,293 | (20) | 0.02 | % | |||||||||||
Other Selling Stockholders
|
207,360 | (21) | 0.85 | % | 115,146 | (21) | 92,214 | (21) | 0.30 | % |
(1) | Unless otherwise indicated, does not include shares subject to the underwriters over-allotment option. | |
(2) | Consists of 3,751,830 shares held by ABS Ventures VI L.L.C., and 41,274 shares held by ABS Investors L.L.C. Individuals who exercise voting and dispositive control over the shares held by ABS Ventures VI LLC are Bruns Grayson and R. William Burgess, Jr. The only individual who exercises voting and dispositive control over the shares held by ABS Investors LLC is Bruns Grayson. Mr. Yaphe, one of our directors, is a member of Calvert Capital IV, LLC which holds | |
81
82
voting and dispositive power for the shares held of record by
ABS Ventures VI L.L.C. He is also a member of ABS Investors
L.L.C. Mr. Yaphe disclaims beneficial ownership of the
shares held by each of the ABS Venture funds, except to the
extent of his pecuniary interest therein. Mr. Yaphe has no
voting or dispositive control in either of the ABS Ventures
funds.
(3)
Mr. McCormick, one of our directors, is the Chief Executive
Officer and the sole stockholder of Vertek Corporation.
Mr. McCormick exercises sole voting and dispositive power
with respect to such shares.
(4)
Consists of 2,138,295 shares held by Rosewood
Capital IV, L.P., 420,970 shares held by Rosewood
Capital III, L.P. and 20,233 shares held by Rosewood
Capital Associates IV, L.P. Rosewood Capital
Associates IV, LLC is the general partner of Rosewood Capital
IV, L.P. and Rosewood Capital IV Associates, L.P. Byron K.
Adams, Jr., Kyle A. Anderson and Peter B. Breck are the managing
members of Rosewood Capital Associates IV, LLC, share voting and
dispositive powers over the shares and each of them disclaims
beneficial ownership of the shares except to the extent of his
pecuniary interest therein. Rosewood Capital Associates, LLC is
the general partner of Rosewood Capital III, L.P. Byron K.
Adams, Jr. and Kyle A. Anderson are the managing members of
Rosewood Capital Associates, LLC, share voting and dispositive
powers over the shares and each of them disclaims beneficial
ownership of the shares except to the extent of his pecuniary
interest therein.
(5)
Consists of 4,067 shares held by Rosewood Capital
Associates IV, L.P., 84,194 shares held by Rosewood
Capital III, L.P., and 427,659 shares held by Rosewood
Capital IV, L.P. Rosewood Capital Associates IV, LLC is the
general partner of Rosewood Capital IV, L.P. and Rosewood
Capital IV Associates, L.P. Byron K. Adams, Jr., Kyle A.
Anderson and Peter B. Breck are the managing members of Rosewood
Capital Associates IV, LLC, share voting and dispositive powers
over the shares and each of them disclaims beneficial ownership
of the shares except to the extent of his pecuniary interest
therein. Rosewood Capital Associates, LLC is the general partner
of Rosewood Capital III, L.P. Byron K. Adams, Jr. and Kyle A.
Anderson are the managing members of Rosewood Capital
Associates, LLC, share voting and dispositive powers over the
shares and each of them disclaims beneficial ownership of the
shares except to the extent of his pecuniary interest therein.
(6)
Consists of 16,166 shares held by Rosewood Capital
Associates IV, L.P., 336,776 shares held by Rosewood
Capital III, L.P. and 1,710,636 shares held by
Rosewood Capital IV, L.P. Rosewood Capital Associates IV,
LLC is the general partner of Rosewood Capital IV, L.P. and
Rosewood Capital IV Associates, L.P. Byron K. Adams, Jr., Kyle
A. Anderson and Peter B. Breck are the managing members of
Rosewood Capital Associates IV, LLC, share voting and
dispositive powers over the shares and each of them disclaims
beneficial ownership of the shares except to the extent of his
pecuniary interest therein. Rosewood Capital Associates, LLC is
the general partner of Rosewood Capital III, L.P. Byron K.
Adams, Jr. and Kyle A. Anderson are the managing members of
Rosewood Capital Associates, LLC, share voting and dispositive
powers over the shares and each of them disclaims beneficial
ownership of the shares except to the extent of his pecuniary
interest therein.
(7)
Ascent Venture Management III, L.L.C. is the managing partner of
Ascent Venture Partners III, L.P. The managing members of Ascent
Venture Management III, L.L.C. are Christopher W. Dick and
Christopher W. Lynch, who have shared voting and dispositive
control over the shares held by Ascent Venture Partners III, L.P.
(8)
Excludes 889,000 shares held in two separate trusts for the
benefit of certain of his family members, as to which he has no
voting or investment power and disclaims beneficial ownership.
(9)
Includes 413,448 shares held by the Waldis Family
Partnership, L.P.
(10)
Such shares to be sold by the Waldis Family Partnership, L.P.
upon the exercise of the underwriters over-allotment
option.
83
(11)
Includes 213,448 shares held by the Waldis Family
Partnership, L.P.
(12)
Includes 52,083 shares of common stock issuable upon
exercise of options exercisable within 60 days of
April 30, 2006.
(13)
Includes 1,600 shares of common stock issuable upon
exercise of options exercisable within 60 days of
April 30, 2006.
(14)
Includes 53,683 shares of common stock issuable upon
exercise of options exercisable within 60 days of
April 30, 2006.
(15)
Consists of 172,414 shares held by Liberty Ventures I,
L.P. and 344,828 shares held by Liberty Ventures II,
L.P. Thomas R. Morse, as managing director, exercises sole
voting and dispositive power with respect to the shares held by
Liberty Ventures I, L.P. Mr. Morse, David J. Robkin, Carl
Kopfinger and William L. Rolun-Miller, the managing directors,
share voting and dispositive power with respect to the shares
held by Liberty Ventures II, L.P. All investment decisions have
to be approved by three of the four managing directors of
Liberty Ventures II, L.P.
(16)
Consists of 172,414 shares held by Liberty Ventures I,
L.P. and 103,448 shares held by Liberty Ventures II,
L.P. Mr. Morse, as managing director, exercises sole voting
and dispositive power with respect to the shares held by Liberty
Ventures I, L.P. Mr. Morse, David J. Robkin, Carl Kopfinger
and William L. Rolun-Miller, the managing directors, share
voting and dispositive power with respect to the shares held by
Liberty Ventures II, L.P. All investment decisions have to be
approved by three of the four managing directors of Liberty
Ventures II, L.P.
(17)
Such shares held by Liberty Ventures II, L.P.
Mr. Morse, David J. Robkin, Carl Kopfinger and William L.
Rolun-Miller, the managing directors, share voting and
dispositive power with respect to the shares held by Liberty
Ventures II, L.P. All investment decisions have to be approved
by three of the four managing directors of Liberty Ventures II,
L.P.
(18)
The selling stockholder is an affiliate of a registered
broker-dealer. Such selling stockholder did not acquire the
securities to be resold in the ordinary course of business and
did not have any agreements, understandings or arrangements with
any other persons, either directly or indirectly, to dispose of
the securities at the time of the acquisition.
(19)
The selling stockholder is employed by the Company in the
position of Vice-President, Service Delivery.
(20)
The selling stockholder is employed by the Company in the
position of Program Manager.
(21)
The aggregate holding of the group is less than 1% of the shares
of common stock outstanding as of April 30, 2006.
84
85
our acquisition by means of a tender offer;
our acquisition by means of a proxy contest or
otherwise; or
removal of our incumbent officers and directors.
86
Shares Eligible for | ||||||
Days After Date of this Prospectus | Sale | Comment | ||||
Upon Effectiveness
|
7,600,000 | Shares sold in the offering | ||||
Upon Effectiveness
|
| Freely tradable shares saleable under Rule 144(k) that are not subject to the lock-up | ||||
90 Days
|
| Shares saleable under Rules 144 and 701 that are not subject to a lock-up | ||||
180 Days
|
23,971,651 | Lock-up released, subject to extension; shares saleable under Rules 144 and 701 | ||||
Thereafter
|
418,344 | Restricted securities held for one year or less |
87
88
1% of the number of shares of common stock then outstanding
which will equal approximately 309,221 shares immediately
after this offering; or
the average weekly trading volume of the common stock during the
four calendar weeks preceding the filing of a Form 144 with
respect to such sale.
89
Underwriters | Number of Shares | |||
Goldman, Sachs &
Co.
|
||||
Deutsche Bank Securities Inc
|
||||
Thomas Weisel Partners LLC
|
||||
Total
|
7,600,000 | |||
Paid by the Company | No Exercise | Full Exercise | ||||||
Per Share
|
$ | $ | ||||||
Total
|
$ | $ |
Paid by the Selling Stockholders | No Exercise | Full Exercise | ||||||
Per Share
|
$ | $ | ||||||
Total
|
$ | $ |
90
91
92
(a) it has not made or will not make an offer of shares to
the public in the United Kingdom within the meaning of
section 102B of the Financial Services and Markets Act 2000
(as amended) (FSMA) except to legal entities which are
authorized or regulated to operate in the financial markets or,
if not so authorized or regulated, whose corporate purpose is
solely to invest in securities or otherwise in circumstances
which do not require the publication by the company of a
prospectus pursuant to the Prospectus Rules of the Financial
Services Authority (FSA);
(b) it has only communicated or caused to be communicated
and will only communicate or cause to be communicated an
invitation or inducement to engage in investment activity
(within the meaning of section 21 of FSMA) to persons who
have professional experience in matters relating to investments
falling within Article 19(5) of the Financial Services and
Markets Act 2000 (Financial Promotion) Order 2005 or in
circumstances in which section 21 of FSMA does not apply to
the Issuer; and
(c) it has complied with, and will comply with all
applicable provisions of FSMA with respect to anything done by
it in relation to the shares in, from or otherwise involving the
United Kingdom.
(a) to legal entities which are authorized or regulated to
operate in the financial markets or, if not so authorized or
regulated, whose corporate purpose is solely to invest in
securities;
(b) to any legal entity which has two or more of
(1) an average of at least 250 employees during the last
financial year; (2) a total balance sheet of more than
43,000,000 and
(3) an annual net turnover of more than
50,000,000, as shown in its last annual or
accounts; or
(c) in any other circumstances which do not require the
publication by the Issuer of a prospectus pursuant to
Article 3 of the Prospectus Directive.
93
94
F-1
F-2
/s/ Ernst & Young LLP
December 31, | March 31, | ||||||||||||||||
2006 | |||||||||||||||||
2004 | 2005 | 2006 | Pro Forma | ||||||||||||||
(Unaudited) | |||||||||||||||||
Assets
|
|||||||||||||||||
Current assets:
|
|||||||||||||||||
Cash and cash equivalents
|
$ | 3,404 | $ | 8,786 | $ | 7,293 | $ | 7,293 | |||||||||
Investments in marketable securities
|
1,193 | 4,152 | 4,972 | 4,972 | |||||||||||||
Accounts receivable, net of
allowance for doubtful accounts of $200, $221 and $260 at
December 31, 2004, 2005 and March 31, 2006,
respectively
|
7,245 | 13,092 | 15,238 | 15,238 | |||||||||||||
Prepaid expenses and other assets
|
699 | 1,189 | 1,215 | 1,215 | |||||||||||||
Deferred tax assets
|
| 4,024 | 3,553 | 3,553 | |||||||||||||
Total current assets
|
12,541 | 31,243 | 32,271 | 32,271 | |||||||||||||
Property and equipment, net
|
4,098 | 4,207 | 4,917 | 4,917 | |||||||||||||
Investments in marketable securities
|
5,924 | 3,064 | 2,170 | 2,170 | |||||||||||||
Deferred tax assets
|
| 620 | 348 | 348 | |||||||||||||
Other assets
|
221 | 1,074 | 1,605 | 1,605 | |||||||||||||
Total assets
|
$ | 22,784 | $ | 40,208 | $ | 41,311 | $ | 41,311 | |||||||||
Liabilities, redeemable
convertible preferred stock and stockholders
deficiency
|
|||||||||||||||||
Current liabilities:
|
|||||||||||||||||
Accounts payable
|
$ | 999 | $ | 1,822 | $ | 2,874 | $ | 2,874 | |||||||||
Accrued expenses ($399, $577 and
$728 was due to a related party at December 31, 2004, 2005
and March 31, 2006, respectively)
|
2,167 | 6,187 | 3,638 | 3,638 | |||||||||||||
Short-term portion of equipment
loan payable
|
667 | 667 | 667 | 667 | |||||||||||||
Deferred revenues
|
631 | 793 | 904 | 904 | |||||||||||||
Total current liabilities
|
4,464 | 9,469 | 8,083 | 8,083 | |||||||||||||
Equipment loan payable, less
current portion
|
1,333 | 666 | 500 | 500 | |||||||||||||
Commitments and contingencies
|
|||||||||||||||||
Series A redeemable
convertible preferred stock, $.0001 par value;
13,103 shares authorized, 11,549 shares issued and
outstanding at December 31, 2004, 2005 and March 31,
2006 (aggregate liquidation preference of $66,985 at
December 31, 2004, 2005 and March 31, 2006), zero
pro-forma shares outstanding
|
33,459 | 33,493 | 33,493 | | |||||||||||||
Series 1 convertible preferred
stock, $.0001 par value; 2,000 shares authorized,
issued and outstanding at December 31, 2004, 2005 and
March 31, 2006 (aggregate liquidation preference of $12,000
at December 31, 2004, 2005 and March 31, 2006), zero
pro-forma shares outstanding
|
1,444 | 1,444 | 1,444 | | |||||||||||||
Stockholders
(deficiency)/equity:
|
|||||||||||||||||
Common stock, $0.0001 par
value; 30,000 shares authorized, 10,503, 10,518 and
10,742 shares issued; 10,407, 10,422 and
10,646 outstanding at December 31, 2004, 2005 and
March 31, 2006; 24,195 pro-forma shares outstanding
|
1 | 1 | 1 | 2 | |||||||||||||
Treasury stock, at cost
(96 shares at December 31, 2004, 2005 and
March 31, 2006)
|
(19 | ) | (19 | ) | (19 | ) | (19 | ) | |||||||||
Additional paid-in capital
|
869 | 1,661 | 2,070 | 37,006 | |||||||||||||
Deferred stock-based compensation
|
| (702 | ) | | | ||||||||||||
Stock subscription notes from
stockholders
|
(536 | ) | | | | ||||||||||||
Accumulated other comprehensive loss
|
(111 | ) | (114 | ) | (99 | ) | (99 | ) | |||||||||
Accumulated deficit
|
(18,120 | ) | (5,691 | ) | (4,162 | ) | (4,162 | ) | |||||||||
Total stockholders
(deficiency)/equity
|
(17,916 | ) | (4,864 | ) | (2,209 | ) | 32,728 | ||||||||||
Total liabilities and
stockholders (deficiency)/equity
|
$ | 22,784 | $ | 40,208 | $ | 41,311 | $ | 41,311 | |||||||||
F-3
Three Months Ended | ||||||||||||||||||||||
Year Ended December 31, | March 31, | |||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | ||||||||||||||||||
Unaudited | ||||||||||||||||||||||
Net revenues
|
$ | 16,550 | $ | 27,191 | $ | 54,218 | $ | 11,350 | $ | 15,724 | ||||||||||||
Costs and expenses:
|
||||||||||||||||||||||
Cost of services ($9, $2,610,
$8,089, $1,532 and $2,136 were purchased from a related party
during 2003, 2004, 2005 and in the three months ended
March 31, 2005 and 2006, respectively)*
|
7,655 | 17,688 | 30,205 | 6,281 | 8,763 | |||||||||||||||||
Research and development
|
3,160 | 3,324 | 5,689 | 1,047 | 1,685 | |||||||||||||||||
Selling, general and administrative
($0, $0, $120, $0 and $78 were related to stock-based
compensation during 2003, 2004, 2005 and in the three months
ended March 31, 2005 and 2006, respectively)
|
4,053 | 4,340 | 7,544 | 1,796 | 2,010 | |||||||||||||||||
Depreciation and amortization
|
2,919 | 2,127 | 2,305 | 510 | 719 | |||||||||||||||||
Total costs and expenses
|
17,787 | 27,479 | 45,743 | 9,634 | 13,177 | |||||||||||||||||
(Loss) income from operations
|
(1,237 | ) | (288 | ) | 8,475 | 1,716 | 2,547 | |||||||||||||||
Interest and other income
|
321 | 320 | 258 | 10 | 100 | |||||||||||||||||
Interest expense
|
(128 | ) | (39 | ) | (133 | ) | (34 | ) | (29 | ) | ||||||||||||
(Loss) income before income tax
benefit
|
(1,044 | ) | (7 | ) | 8,600 | 1,692 | 2,618 | |||||||||||||||
Income tax benefit (expense)
|
| | 3,829 | | (1,089 | ) | ||||||||||||||||
Net (loss) income
|
(1,044 | ) | (7 | ) | 12,429 | 1,692 | 1,529 | |||||||||||||||
Preferred stock accretion
|
(35 | ) | (35 | ) | (34 | ) | (8 | ) | | |||||||||||||
Net (loss) income attributable to
common stockholders:
|
$ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | $ | 1,529 | ||||||||||
Net (loss) income attributable to
common stockholders per common share:
|
||||||||||||||||||||||
Basic
|
$ | (0.11 | ) | $ | (0.00 | ) | $ | 0.57 | $ | 0.08 | $ | 0.07 | ||||||||||
Diluted
|
$ | (0.11 | ) | $ | (0.00 | ) | $ | 0.50 | $ | 0.07 | $ | 0.06 | ||||||||||
Weighted-average common shares
outstanding:
|
||||||||||||||||||||||
Basic
|
9,838 | 10,244 | 21,916 | 21,823 | 22,053 | |||||||||||||||||
Diluted
|
9,838 | 10,244 | 24,921 | 24,437 | 24,956 | |||||||||||||||||
Pro forma net income
|
$ | 12,429 | $ | 1,529 | ||||||||||||||||||
Pro forma net income per share:
|
||||||||||||||||||||||
Basic
|
$ | 0.52 | $ | 0.06 | ||||||||||||||||||
Diluted
|
$ | 0.50 | $ | 0.06 | ||||||||||||||||||
Pro forma weighted-average shares
outstanding:
|
||||||||||||||||||||||
Basic
|
23,916 | 24,053 | ||||||||||||||||||||
Diluted
|
24,921 | 24,956 | ||||||||||||||||||||
* | Cost of services excludes depreciation and amortization which is shown separately. |
F-4
Stock | Accumulated | |||||||||||||||||||||||||||||||||||||||||
Common Stock | Treasury Stock | Additional | Subscription | Deferred Stock | Other | Total | ||||||||||||||||||||||||||||||||||||
Paid-In | Notes from | Based | Comprehensive | Accumulated | Stockholders | |||||||||||||||||||||||||||||||||||||
Shares | Amount | Shares | Amount | Capital | Stockholders | Compensation | Loss | Deficit | Deficiency | |||||||||||||||||||||||||||||||||
Balance December 31, 2002
|
10,501 | $ | 1 | (96 | ) | $ | (19 | ) | $ | 939 | $ | (602 | ) | $ | | $ | | $ | (17,069 | ) | $ | (16,750 | ) | |||||||||||||||||||
Interest on notes
|
| | | | | (28 | ) | | | | (28 | ) | ||||||||||||||||||||||||||||||
Accretion of Series A
redeemable convertible preferred stock
|
| | | | (35 | ) | | | | | (35 | ) | ||||||||||||||||||||||||||||||
Employees repayment of notes
|
| | | | | 74 | | | | 74 | ||||||||||||||||||||||||||||||||
Net loss
|
| | | | | | | | (1,044 | ) | (1,044 | ) | ||||||||||||||||||||||||||||||
Balance December 31, 2003
|
10,501 | 1 | (96 | ) | (19 | ) | 904 | (556 | ) | | | (18,113 | ) | (17,783 | ) | |||||||||||||||||||||||||||
Interest on notes
|
| | | | (30 | ) | (30 | ) | ||||||||||||||||||||||||||||||||||
Accretion of Series A
redeemable convertible preferred stock
|
| | | | (35 | ) | | | | | (35 | ) | ||||||||||||||||||||||||||||||
Employees repayment of notes
|
| | | | | 50 | | | | 50 | ||||||||||||||||||||||||||||||||
Issuance of common stock on
exercise of employee options
|
2 | | | | | | | | | | ||||||||||||||||||||||||||||||||
Comprehensive loss:
|
| |||||||||||||||||||||||||||||||||||||||||
Net loss
|
| | | | | | | | (7 | ) | (7 | ) | ||||||||||||||||||||||||||||||
Unrealized loss on investments in
marketable securities
|
| | | | | | | (111 | ) | (111 | ) | |||||||||||||||||||||||||||||||
Total comprehensive loss
|
| | | | | | | | | (118 | ) | |||||||||||||||||||||||||||||||
Balance December 31, 2004
|
10,503 | 1 | (96 | ) | (19 | ) | 869 | (536 | ) | | (111 | ) | (18,120 | ) | (17,916 | ) | ||||||||||||||||||||||||||
Interest on notes
|
| | | | (9 | ) | | | | (9 | ) | |||||||||||||||||||||||||||||||
Deferred stock-based compensation
|
| | | | 847 | | (847 | ) | | | | |||||||||||||||||||||||||||||||
Amortization of deferred
compensation
|
| | | | | 120 | | | 120 | |||||||||||||||||||||||||||||||||
Reversal of deferred compensation
due to employee termination
|
| | | | (25 | ) | | 25 | | | | |||||||||||||||||||||||||||||||
Accretion of Series A
redeemable convertible preferred stock
|
| | | | (34 | ) | | | | | (34 | ) | ||||||||||||||||||||||||||||||
Employees repayment of notes
and interest
|
| | | | 545 | | | | 545 | |||||||||||||||||||||||||||||||||
Issuance of common stock on
exercise of employee options
|
15 | | | | 4 | | | | | 4 | ||||||||||||||||||||||||||||||||
Comprehensive income:
|
| | | | | | | | | |||||||||||||||||||||||||||||||||
Net income
|
| | | | | | | | 12,429 | 12,429 | ||||||||||||||||||||||||||||||||
Unrealized loss on investments in
marketable securities
|
| | | | | | | (3 | ) | | (3 | ) | ||||||||||||||||||||||||||||||
Net total comprehensive income
|
| | | | | | | | | 12,426 | ||||||||||||||||||||||||||||||||
Balance December 31, 2005
|
10,518 | 1 | (96 | ) | (19 | ) | 1,661 | | (702 | ) | (114 | ) | (5,691 | ) | (4,864 | ) | ||||||||||||||||||||||||||
Stock based compensation
|
| | | | 78 | | | | | 78 | ||||||||||||||||||||||||||||||||
Reversal of deferred compensation
in accordance with SFAS 123(R)
|
| | | | (702 | ) | | 702 | | | | |||||||||||||||||||||||||||||||
Issuance of common stock
|
111 | | | | 1,000 | | | | | 1,000 | ||||||||||||||||||||||||||||||||
Issuance of common stock on
exercise of employee options
|
113 | | | | 33 | | | | | 33 | ||||||||||||||||||||||||||||||||
Comprehensive income:
|
| | | | | | | | | |||||||||||||||||||||||||||||||||
Net income
|
| | | | | | | | 1,529 | 1,529 | ||||||||||||||||||||||||||||||||
Unrealized loss on investments in
marketable securities
|
| | | | | | | 15 | 15 | |||||||||||||||||||||||||||||||||
Net total comprehensive income
|
| | | | | | | | | 1,544 | ||||||||||||||||||||||||||||||||
Balance March 31, 2006
(unaudited)
|
10,742 | $ | 1 | (96 | ) | $ | (19 | ) | $ | 2,070 | $ | | $ | | $ | (99 | ) | $ | (4,162 | ) | $ | (2,209 | ) | |||||||||||||||||||
F-5
Year Ended December 31, | March 31, | |||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | ||||||||||||||||||
Unaudited | ||||||||||||||||||||||
Operating activities:
|
||||||||||||||||||||||
Net (loss) income
|
$ | (1,044 | ) | $ | (7 | ) | $ | 12,429 | $ | 1,692 | $ | 1,529 | ||||||||||
Adjustments to reconcile net (loss)
income to net cash (used in) provided by operating activities:
|
||||||||||||||||||||||
Depreciation and amortization
expense
|
2,919 | 2,127 | 2,305 | 510 | 719 | |||||||||||||||||
Stock based compensation
|
| | | | 78 | |||||||||||||||||
Deferred income taxes
|
| | (4,644 | ) | | 743 | ||||||||||||||||
Provision for (reversal of)
doubtful accounts
|
137 | (123 | ) | 21 | 112 | 39 | ||||||||||||||||
Amortization of deferred
stock-based compensation
|
| | 120 | | | |||||||||||||||||
Non-cash interest expense
|
47 | | | | | |||||||||||||||||
Non-cash interest income
|
(28 | ) | (30 | ) | | | | |||||||||||||||
Changes in operating assets and
liabilities:
|
||||||||||||||||||||||
Accounts receivable
|
(4,658 | ) | (1,790 | ) | (5,868 | ) | (3,236 | ) | (2,185 | ) | ||||||||||||
Prepaid expenses and other current
assets
|
(333 | ) | (239 | ) | (490 | ) | 44 | (26 | ) | |||||||||||||
Other assets
|
21 | (109 | ) | (853 | ) | | (531 | ) | ||||||||||||||
Accounts payable
|
1,237 | (579 | ) | 823 | (565 | ) | 1,052 | |||||||||||||||
Accrued expenses
|
988 | (253 | ) | 3,842 | 892 | (2,700 | ) | |||||||||||||||
Due to a related party
|
9 | 399 | 178 | 182 | 151 | |||||||||||||||||
Amounts due from stockholder
|
1,075 | | | | | |||||||||||||||||
Deferred revenues
|
(427 | ) | (1,044 | ) | 162 | 54 | 111 | |||||||||||||||
Net cash (used in) provided by
operating activities
|
(57 | ) | (1,648 | ) | 8,025 | (315 | ) | (1,020 | ) | |||||||||||||
Investing activities:
|
||||||||||||||||||||||
Purchases of fixed assets
|
(2,419 | ) | (3,282 | ) | (2,414 | ) | (95 | ) | (1,429 | ) | ||||||||||||
Employees repayment of notes
|
75 | 50 | 545 | 33 | | |||||||||||||||||
Purchases of marketable securities
available for sale
|
(778 | ) | | (2,959 | ) | | (820 | ) | ||||||||||||||
Sale of marketable securities
available for sale
|
2,961 | 1,396 | 2,848 | | 909 | |||||||||||||||||
Net cash used in by investing
activities
|
(161 | ) | (1,836 | ) | (1,980 | ) | (62 | ) | (1,340 | ) | ||||||||||||
Financing activities:
|
||||||||||||||||||||||
Proceeds from equipment loan
|
| 2,000 | | | | |||||||||||||||||
Proceeds from issuance of common
stock
|
| | 4 | | 1,033 | |||||||||||||||||
Repayments of equipment loan
|
(663 | ) | (42 | ) | (667 | ) | (167 | ) | (166 | ) | ||||||||||||
Net cash provided by (used in)
financing activities
|
(663 | ) | 1,958 | (663 | ) | (167 | ) | 867 | ||||||||||||||
Net (decrease) increase in cash and
cash equivalents
|
(881 | ) | (1,526 | ) | 5,382 | (544 | ) | (1,493 | ) | |||||||||||||
Cash and cash equivalents at
beginning of year
|
5,811 | 4,930 | 3,404 | 3,404 | 8,786 | |||||||||||||||||
Cash and cash equivalents at end of
period
|
$ | 4,930 | $ | 3,404 | $ | 8,786 | $ | 2,860 | $ | 7,293 | ||||||||||||
Supplemental disclosures of cash
flow information
|
||||||||||||||||||||||
Cash paid for interest
|
$ | 81 | $ | 39 | $ | 133 | $ | 34 | $ | 29 | ||||||||||||
Cash paid for income taxes
|
$ | | $ | | $ | | $ | | $ | 917 | ||||||||||||
Accretion of redeemable preferred
stock
|
$ | 35 | $ | 35 | $ | 34 | $ | 8 | $ | | ||||||||||||
F-6
F-7
1.
Description of Business
2.
Summary of Significant Accounting Policies
F-8
F-9
F-10
F-11
Three Months | ||||||||||||||||||||||
Ended | ||||||||||||||||||||||
Year Ended December 31, | March 31, | |||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | ||||||||||||||||||
(Unaudited) | ||||||||||||||||||||||
Historical
|
||||||||||||||||||||||
Numerator:
|
||||||||||||||||||||||
Net (loss) income
|
$ | (1,044 | ) | $ | (7 | ) | $ | 12,429 | $ | 1,692 | $ | 1,529 | ||||||||||
Accretion of convertible preferred
stock
|
(35 | ) | (35 | ) | (34 | ) | (8 | ) | | |||||||||||||
Net (loss) income attributable to
common stockholders
|
$ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | 1,529 | |||||||||||
Denominator:
|
||||||||||||||||||||||
Weighted average common shares
outstanding
|
9,838 | 10,244 | 10,367 | 10,274 | 10,504 | |||||||||||||||||
Assumed conversion of Series A
Redeemable convertible preferred stock
|
| | 11,549 | 11,549 | 11,549 | |||||||||||||||||
Weighted average common shares
outstanding basic
|
9,838 | 10,244 | 21,916 | 21,823 | 22,053 | |||||||||||||||||
Dilutive effect of:
|
||||||||||||||||||||||
Unvested restricted shares
|
| | 46 | 133 | 16 | |||||||||||||||||
Stock options and warrants for the
purchase of common stock
|
| | 959 | 481 | 887 | |||||||||||||||||
Conversion of Series 1
convertible preferred stock into common stock
|
| | 2,000 | 2,000 | 2,000 | |||||||||||||||||
Weighted average common shares
outstanding diluted
|
9,838 | 10,244 | 24,921 | 24,437 | 24,956 | |||||||||||||||||
Pro forma
|
||||||||||||||||||||||
Numerator:
|
||||||||||||||||||||||
Net income
|
$ | 12,429 | $ | 1,529 | ||||||||||||||||||
Denominator:
|
||||||||||||||||||||||
Historical weighted average common
shares outstanding basic
|
21,916 | 22,053 | ||||||||||||||||||||
Assumed conversion of preferred
stock into common stock
|
2,000 | 2,000 | ||||||||||||||||||||
Pro forma weighted average common
shares outstanding basic
|
23,916 | 24,053 | ||||||||||||||||||||
Dilutive effect of:
|
||||||||||||||||||||||
Unvested restricted shares
|
46 | 16 | ||||||||||||||||||||
Stock options and warrants for the
purchase of common stock
|
959 | 887 | ||||||||||||||||||||
Pro forma weighted average common
shares outstanding diluted
|
24,921 | 24,956 | ||||||||||||||||||||
F-12
F-13
Year Ended | Three Months | ||||||||||||||||
December 31, | Ended | ||||||||||||||||
March 31, | |||||||||||||||||
2003 | 2004 | 2005 | 2005 | ||||||||||||||
(Unaudited) | |||||||||||||||||
Numerator:
|
|||||||||||||||||
Net (loss) income attributable to
common stockholders, as reported
|
$ | (1,079 | ) | $ | (42 | ) | $ | 12,395 | $ | 1,684 | |||||||
Add non-cash employee compensation
and preferred stock accretion as reported
|
| | 155 | 8 | |||||||||||||
Less total stock-based employee
compensation expense determined under the minimum value method
for all awards
|
(4 | ) | (7 | ) | (139 | ) | (4 | ) | |||||||||
Pro forma net (loss) income
|
$ | (1,083 | ) | $ | (49 | ) | $ | 12,411 | $ | 1,688 | |||||||
Net income (loss) per common
share:
|
|||||||||||||||||
Basic:
|
|||||||||||||||||
As reported
|
$ | (0.11 | ) | $ | | $ | 0.57 | $ | 0.08 | ||||||||
Pro forma
|
$ | (0.11 | ) | $ | | $ | 0.57 | $ | 0.08 | ||||||||
Diluted:
|
|||||||||||||||||
As reported
|
$ | (0.11 | ) | $ | | $ | 0.50 | $ | 0.07 | ||||||||
Pro forma
|
$ | (0.11 | ) | $ | | $ | 0.50 | $ | 0.07 | ||||||||
F-14
Three Months | ||||
Ended | ||||
March 31, 2006 | ||||
(Unaudited) | ||||
Incentive Stock Options
(ISOs)
|
||||
Expected stock price volatility
|
42 | % | ||
Risk free interest rate
|
4.875 | % | ||
Expected life of options (years)
|
6.25 | |||
Expected annual dividend per share
|
$ | |
Non-Qualified Stock Options
(NSOs)
|
||||
Expected stock price volatility
|
42 | % | ||
Risk free interest rate
|
4.875 | % | ||
Expected life of options (years)
|
6 | |||
Expected annual dividend per share
|
$ | |
F-15
3.
Investments in Marketable Securities
Gross | Gross | |||||||||||||||
Unrealized | Unrealized | Fair | ||||||||||||||
Cost | Gains | Losses | Value | |||||||||||||
March 31, 2006
(Unaudited)
|
||||||||||||||||
Certificates of deposit
|
$ | 3,231 | $ | | $ | (53 | ) | $ | 3,178 | |||||||
Government bonds
|
4,010 | | (46 | ) | 3,964 | |||||||||||
$ | 7,241 | $ | | $ | (99 | ) | $ | 7,142 | ||||||||
December 31, 2005
|
||||||||||||||||
Certificates of deposit
|
$ | 3,416 | $ | | $ | (60 | ) | $ | 3,356 | |||||||
Government bonds
|
3,914 | | (54 | ) | 3,860 | |||||||||||
$ | 7,330 | $ | | $ | (114 | ) | $ | 7,216 | ||||||||
December 31, 2004
|
||||||||||||||||
Certificates of deposit
|
$ | 3,916 | $ | | $ | (77 | ) | $ | 3,839 | |||||||
Government bonds
|
3,312 | | (34 | ) | 3,278 | |||||||||||
$ | 7,228 | $ | | $ | (111 | ) | $ | 7,117 | ||||||||
3. | Investments in Marketable Securities (continued) |
December 31, | March 31, | |||||||||||
2004 | 2005 | 2006 | ||||||||||
(unaudited) | ||||||||||||
Due in one year or less
|
$ | 1,193 | $ | 4,152 | $ | 4,972 | ||||||
Due after one year, less than five
years
|
5,924 | 3,064 | 2,170 | |||||||||
$ | 7,117 | $ | 7,216 | $ | 7,142 | |||||||
F-16
December 31, | March 31, | |||||||||||
2004 | 2005 | 2006 | ||||||||||
(unaudited) | ||||||||||||
Less than 12 months
|
$ | 34 | $ | 66 | $ | 69 | ||||||
Greater than 12 months
|
77 | 48 | 30 | |||||||||
$ | 111 | $ | 114 | $ | 99 | |||||||
4. | Property and Equipment |
December 31, | March 31, | |||||||||||
2004 | 2005 | 2006 | ||||||||||
(unaudited) | ||||||||||||
Computer hardware
|
$ | 6,888 | $ | 7,928 | $ | 9,152 | ||||||
Computer software
|
6,070 | 5,882 | 5,956 | |||||||||
Furniture and fixtures
|
481 | 498 | 499 | |||||||||
Leasehold improvements
|
750 | 904 | 976 | |||||||||
14,189 | 15,212 | 16,583 | ||||||||||
Less accumulated depreciation and
amortization
|
(10,091 | ) | (11,005 | ) | (11,666 | ) | ||||||
$ | 4,098 | $ | 4,207 | $ | 4,917 | |||||||
5. | Accrued Expenses |
December 31, | March 31, | |||||||||||
2004 | 2005 | 2006 | ||||||||||
(unaudited) | ||||||||||||
Accrued compensation and benefits
|
$ | 926 | $ | 2,635 | $ | 583 | ||||||
Accrued other
|
1,241 | 2,737 | 2,802 | |||||||||
Income tax payable
|
| 815 | 253 | |||||||||
$ | 2,167 | $ | 6,187 | $ | 3,638 | |||||||
F-17
6.
Financing Arrangements
2006
|
667 | |||
2007
|
500 | |||
$ | 1,167 | |||
7. | Capital Structure |
F-18
F-19
F-20
8.
Stock Plan
Options Outstanding | |||||||||||||||||||||
Option | Weighted- | ||||||||||||||||||||
Shares | Number | Price Per | Average | Aggregate | |||||||||||||||||
Available | of | Share | Exercise | Intrinsic | |||||||||||||||||
for Grant | Shares | Range | Price | Value | |||||||||||||||||
Balance at December 31, 2002
|
1,792 | 285 | $ | 0.29 | $ | 0.29 | $ | | |||||||||||||
Options granted
|
(278 | ) | 278 | 0.29 | 0.29 | | |||||||||||||||
Options exercised
|
| | 0.29 | 0.29 | | ||||||||||||||||
Options forfeited
|
155 | (155 | ) | | 0.29 | | |||||||||||||||
Balance at December 31, 2003
|
1,669 | 408 | 0.29 | 0.29 | | ||||||||||||||||
Options granted
|
(562 | ) | 562 | 0.29 | 0.29 | | |||||||||||||||
Options exercised
|
| (1 | ) | 0.29 | 0.29 | | |||||||||||||||
Options forfeited
|
179 | (179 | ) | | 0.29 | | |||||||||||||||
Balance at December 31, 2004
|
1,286 | 790 | 0.29 | | | ||||||||||||||||
Options granted
|
(425 | ) | 425 | 0.45 - 10.00 | 3.15 | 850 | |||||||||||||||
Options exercised
|
| (16 | ) | 0.29 | 0.29 | | |||||||||||||||
Options forfeited
|
120 | (120 | ) | 0.29 - 10.00 | 0.30 | | |||||||||||||||
Balance at December 31, 2005
|
981 | 1,079 | 0.29 - 10.00 | 1.40 | 850 | ||||||||||||||||
Options granted
|
(204 | ) | 204 | 8.98 | 8.98 | | |||||||||||||||
Options exercised
|
| (113 | ) | 0.29 | 0.29 | | |||||||||||||||
Options forfeited
|
16 | (16 | ) | 029 - 0.45 | 0.29 | | |||||||||||||||
Restricted stock purchased from the
2000 Stock Plan
|
(111 | ) | | 8.98 | 8.98 | | |||||||||||||||
Balance at March 31, 2006
|
682 | 1,154 | $ | 0.29 - 10.00 | $ | 2.86 | $ | 850 | |||||||||||||
Expected to vest at March 31,
2006
|
954 | 0.29 - 10.00 | 2.91 | 676 | |||||||||||||||||
Exercisable at December 31,
2003
|
88 | ||||||||||||||||||||
Exercisable at December 31,
2004
|
178 | ||||||||||||||||||||
Exercisable at December 31,
2005
|
377 | ||||||||||||||||||||
Exercisable at March 31, 2006
|
345 | ||||||||||||||||||||
F-21
Nonvested Options | Options | |||
Nonvested at January 1, 2006
|
966 | |||
Granted
|
204 | |||
Vested
|
(345 | ) | ||
Forfeited
|
(16 | ) | ||
Nonvested at March 31, 2006
|
809 | |||
F-22
Retrospective | ||||||||||||||||
Number of | Determination of | |||||||||||||||
Grant Date | Options Granted | Exercise Price | Fair Value | Intrinsic Value | ||||||||||||
April 12, 2005
|
207 | $ | 0.45 | $ | 1.84 | $ | 1.39 | |||||||||
July 14, 2005
|
98 | $ | 0.45 | $ | 6.19 | $ | 5.74 | |||||||||
October 21, 2005
|
120 | $ | 10.00 | $ | 7.85 | |
Fair Value of | Black-Scholes | |||||||||||||||
Grant Date | Options Granted | Exercise Price | Underlying Stock | Fair Value | ||||||||||||
February 10, 2006
|
104 | $ | 8.98 | $ | 8.98 | $ | 4.40 | |||||||||
February 10, 2006
|
100 | $ | 8.98 | $ | 8.98 | $ | 4.31 |
Vested Stock Options
|
345 | |||
Weighted Average Exercise Price
|
$ | 0.31 | ||
Weighted Average Remaining
Contractual Life
|
7.62 |
Outstanding | Exercisable | |||||||||||||||||||||
Weighted Average | ||||||||||||||||||||||
Number of | Weighted Average | Remaining | Number of | Weighted Average | ||||||||||||||||||
Exercise Price | Options | Exercise Price | Contractual Life | Options | Exercise Price | |||||||||||||||||
$ | 0.29 | 552 | $ | 0.29 | 7.65 | 296 | $ | 0.29 | ||||||||||||||
$ | 0.45 | 279 | $ | 0.45 | 8.99 | 49 | $ | 0.45 | ||||||||||||||
$ | 8.98 | 204 | $ | 8.98 | 9.79 | | | |||||||||||||||
$ | 10.00 | 119 | $ | 10.00 | 9.48 | | | |||||||||||||||
1,154 | 345 | |||||||||||||||||||||
F-23
F-24
10.
Income Taxes
December 31, | March 31, | |||||||||||||||||
2003 | 2004 | 2005 | 2006 | |||||||||||||||
(unaudited) | ||||||||||||||||||
Deferred tax assets:
|
||||||||||||||||||
Current deferred tax assets
|
||||||||||||||||||
Accrued vacation
|
$ | 25 | $ | 25 | $ | 35 | $ | 35 | ||||||||||
Accrued miscellaneous
|
| | 101 | | ||||||||||||||
Bad debts reserve
|
144 | 80 | 89 | 89 | ||||||||||||||
Net operating loss carryforwards
|
| | 3,799 | 3,429 | ||||||||||||||
169 | 105 | 4,024 | 3,553 | |||||||||||||||
Non-current deferred tax assets:
|
||||||||||||||||||
Net operating loss carryforwards
|
6,646 | 6,612 | | | ||||||||||||||
Depreciation and amortization
|
458 | 437 | 356 | 261 | ||||||||||||||
Deferred compensation
|
| | 49 | 86 | ||||||||||||||
Charitable contributions
|
12 | 21 | 51 | | ||||||||||||||
AMT credit carryover
|
| | 164 | 1 | ||||||||||||||
Total gross deferred tax assets
|
7,285 | 7,175 | 4,644 | 3,901 | ||||||||||||||
Valuation allowance
|
(7,285 | ) | (7,175 | ) | | | ||||||||||||
Net deferred income taxes
|
$ | | $ | | $ | 4,644 | $ | 3,901 | ||||||||||
F-25
Three | ||||||||||||||||||||
Months | ||||||||||||||||||||
Year Ended | Ended | |||||||||||||||||||
December 31, | March 31, | |||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | ||||||||||||||||
Unaudited | ||||||||||||||||||||
Statutory rate
|
34 | % | 34 | % | 34 | % | 34 | % | 35 | % | ||||||||||
State taxes, net of federal benefit
|
0 | % | 0 | % | 5 | % | 5 | % | 6 | % | ||||||||||
Permanent adjustments
|
(1 | )% | (631 | )% | 0 | % | 0 | % | 0 | % | ||||||||||
Valuation allowance
|
(33 | )% | 597 | % | (84 | )% | (39 | )% | 0 | % | ||||||||||
Net
|
| 0 | % | (45 | )% | 0 | % | 41 | % | |||||||||||
Three | |||||||||||||||||||||
Months | |||||||||||||||||||||
Ended | |||||||||||||||||||||
Year Ended December 31, | March 31, | ||||||||||||||||||||
2003 | 2004 | 2005 | 2005 | 2006 | |||||||||||||||||
Unaudited | |||||||||||||||||||||
Current:
|
|||||||||||||||||||||
Federal
|
$ | | $ | | $ | 164 | $ | | $ | 145 | |||||||||||
State
|
| | 651 | | 201 | ||||||||||||||||
Deferred:
|
|||||||||||||||||||||
Federal
|
| | (3,579 | ) | | 710 | |||||||||||||||
State
|
| | (1,065 | ) | | 33 | |||||||||||||||
Income tax benefit
|
$ | | $ | | $ | (3,829 | ) | $ | | $ | 1,089 | ||||||||||
11. | Commitments and Contingencies |
Period ended March 31:
|
|||||
2006
|
$ | 1,021 | |||
2007
|
1,373 | ||||
2008
|
1,102 | ||||
2009
|
902 | ||||
2010
|
529 | ||||
2011 and thereafter
|
661 | ||||
$ | 5,588 | ||||
F-26
12.
Related Parties
Purchase | ||||||||||
Price of | ||||||||||
Interest in | ||||||||||
Position with | Equity Interest | Rumson | ||||||||
Name | Synchronoss | in Omniglobe | Hitters, L.L.C. | |||||||
Stephen G. Waldis
|
Chairman of the Board of Directors, President and Chief Executive Officer | 12.23 | % | $ | 95,000 | |||||
Lawrence R. Irving
|
Chief Financial Officer and Treasurer | 2.58 | % | $ | 20,000 | |||||
David E. Berry
|
Vice President and Chief Technology Officer | 2.58 | % | $ | 20,000 | |||||
Robert Garcia
|
Executive Vice President of Product Management and Service Delivery | 1.29 | % | $ | 10,000 |
F-27
13.
Subsequent Events (Unaudited)
14.
Selected Quarterly Financial Data (Unaudited)
Quarter Ended | ||||||||||||||||
March 31 | June 30 | September 30 | December 31 | |||||||||||||
(In thousands, except per share data) | ||||||||||||||||
2004
|
||||||||||||||||
Net Revenues
|
$ | 5,819 | $ | 6,265 | $ | 6,381 | $ | 8,726 | ||||||||
Gross Profit
|
2,051 | 1,952 | 2,240 | 3,260 | ||||||||||||
Net (loss) income
|
(320 | ) | (204 | ) | 119 | 398 | ||||||||||
Net (loss) income attributable to
common stockholders
|
(329 | ) | (212 | ) | 110 | 389 | ||||||||||
Basic net (loss) income per common
share(1)
|
(0.02 | ) | (0.01 | ) | 0.01 | 0.02 | ||||||||||
Diluted net income per common
share(1)
|
(0.01 | ) | (0.01 | ) | | 0.02 |
F-28
Quarter Ended | ||||||||||||||||
March 31 | June 30 | September 30 | December 31 | |||||||||||||
(In thousands, except per share data) | ||||||||||||||||
2005
|
||||||||||||||||
Net Revenues
|
$ | 11,350 | $ | 13,776 | $ | 14,115 | $ | 14,977 | ||||||||
Gross Profit
|
5,069 | 5,829 | 6,139 | 6,976 | ||||||||||||
Net income
|
1,692 | 2,127 | 2,209 | 6,401 | (2) | |||||||||||
Net income attributable to common
stockholders
|
1,684 | 2,119 | 2,198 | 6,393 | ||||||||||||
Basic net (loss) income per common
share(1)
|
0.08 | 0.10 | 0.10 | 0.29 | ||||||||||||
Diluted net income per common
share(1)
|
0.07 | 0.09 | 0.09 | 0.26 |
(1) | Per common share amounts for the quarters and full years have been calculated separately. Accordingly, quarterly amounts do not add to the annual amount because of differences in the weighted-average common shares outstanding during each period principally due to the effect of the Companys issuing shares of its common stock during the year. |
(2) | Includes the impact of a reduction of the Companys deferred tax valuation allowance of $4.6 million. |
F-29
Page | ||||
4 | ||||
11 | ||||
23 | ||||
25 | ||||
25 | ||||
26 | ||||
27 | ||||
28 | ||||
31 | ||||
49 | ||||
65 | ||||
77 | ||||
80 | ||||
84 | ||||
87 | ||||
90 | ||||
94 | ||||
94 | ||||
94 | ||||
94 | ||||
F-1 |
Item 13.
Other Expenses of Issuance and Distribution
SEC Registration fee
|
$ | 10,829 | |||
NASD fee
|
* | ||||
Nasdaq National Market listing fee
|
* | ||||
Printing and engraving expenses
|
* | ||||
Legal fees and expenses
|
* | ||||
Accounting fees and expenses
|
* | ||||
Blue sky fees and expenses
|
* | ||||
Custodian and transfer agent fees
|
* | ||||
Miscellaneous fees and expenses
|
* | ||||
Total
|
$ | * | |||
Item 14. | Indemnification of Directors and Officers |
II-1
Item 15.
Recent Sales of Unregistered Securities
Item 16.
Exhibits and Financial Statement Schedules
(a)
Exhibits
Exhibit | ||||
No. | Description | |||
1 | .1& | Form of Underwriting Agreement. | ||
3 | .1# | Amended and Restated Certificate of Incorporation of the Registrant. | ||
3 | .2 | Form of Restated Certificate of Incorporation to be effective upon closing. | ||
3 | .3# | Bylaws of the Registrant. | ||
3 | .4& | Amended and Restated Bylaws of the Registrant to be effective upon closing. | ||
4 | .1 | Reference is made to Exhibits 3.1, 3.2, 3.3 and 3.4. | ||
4 | .2* | Form of Registrants Common Stock certificate. | ||
4 | .3# | Amended and Restated Investors Rights Agreement, dated December 22, 2000, by and among the Registrant, certain stockholders and the investors listed on the signature pages thereto. | ||
4 | .4# | Amendment No. 1 to Synchronoss Technologies, Inc. Amended and Restated Investors Rights Agreement, dated April 27, 2001, by and among the Registrant, certain stockholders and the investors listed on the signature pages thereto. | ||
4 | .5# | Registration Rights Agreement, dated November 13, 2000, by and among the Registrant and the investors listed on the signature pages thereto. | ||
4 | .6# | Amendment No. 1 to Synchronoss Technologies, Inc. Registration Rights Agreement, dated May 21, 2001, by and among the Registrant, certain stockholders listed on the signature pages thereto and Silicon Valley Bank. | ||
5 | .1* | Opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP. | ||
10 | .1& | Form of Indemnification Agreement between the Registrant and each of its directors and executive officers. | ||
10 | .2# | Synchronoss Technologies, Inc. 2000 Stock Plan and forms of agreements thereunder. | ||
10 | .3& | Amendment No. 1 to Synchronoss Technologies, Inc. 2000 Stock Plan. | ||
10 | .4& | 2006 Equity Incentive Plan and forms of agreements thereunder. |
II-2
Exhibit | ||||
No. | Description | |||
10 | .5# | Lease Agreement between the Registrant and BTCT Associates, L.L.C. for the premises located at 750 Route 202 South, Bridgewater, New Jersey, dated as of May 11, 2004. | ||
10 | .6# | Lease Agreement between the Registrant and Liberty Property Limited Partnership for the premises located at 1525 Valley Center Parkway, Bethlehem, Pennsylvania, dated as of February 14, 2002. | ||
10 | .7# | Lease Agreement between the Registrant and Apple Tree LLC for the premises located at 8201 164th Avenue NE, Redmond, Washington, dated as of November 28, 2005. | ||
10 | .8# | Warrants to Purchase Series A Preferred Stock of the Registrant issued to Silicon Valley Bank, dated as of May 21, 2001 and June 26, 2002. | ||
10 | .9# | Loan and Security Agreement between the Registrant and Silicon Valley Bank, dated as of May 21, 2001. | ||
10 | .10 | Cingular Master Services Agreement, effective September 1, 2005 by and between the Registrant and Cingular Wireless LLC. | ||
10 | .11* | Employment Agreement between the Registrant and Stephen G. Waldis. | ||
10 | .12* | Employment Agreement between the Registrant and Lawrence R. Irving. | ||
10 | .13* | Employment Agreement between the Registrant and David E. Berry. | ||
10 | .14* | Employment Agreement between the Registrant and Robert Garcia. | ||
23 | .1 | Consent of Ernst & Young, LLP, Independent Registered Public Accounting Firm. | ||
23 | .2* | Consent of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP (contained in Exhibit 5.1). | ||
23 | .3 | Consent of Charles E. Hoffman to be named as director nominee. | ||
24 | .1# | Power of Attorney (included on signature page to the Registration Statement filed on February 28, 2004). |
| Compensation Arrangement. | |
* | To be filed by amendment. | |
| Confidential treatment has been requested for portions of this document. The omitted portions of this document have been filed with the Securities and Exchange Commission. | |
# | Previously filed as an exhibit to this Registration Statement filed February 28, 2006. | |
$ | Previously filed as an exhibit to this Registration Statement filed April 14, 2006. | |
& | Previously filed as an exhibit to this Registration Statement filed May 9, 2006. | |
(b) | Financial Statement Schedules |
II-3
Balance | Balance at | |||||||||||||||
Beginning of | Charged to | End of | ||||||||||||||
Allowance for Doubtful Accounts | Year | Expense | Write-Offs | Year | ||||||||||||
(in thousands) | ||||||||||||||||
December 31, 2003
|
$ | 220 | $ | 137 | $ | | $ | 357 | ||||||||
December 31, 2004
|
$ | 357 | $ | (123 | ) | $ | (34 | ) | $ | 200 | ||||||
December 31, 2005
|
$ | 200 | $ | 21 | $ | | $ | 221 |
Note: | Additions to the allowance for doubtful accounts are charged to expenses. |
Item 17. | Undertakings |
(1) For purposes of determining any liability under the Securities Act, the information omitted from the form of prospectus filed as part of this registration statement in reliance upon Rule 430A and contained in a form of prospectus filed by us under Rule 424(b)(1) or (4) or 497(h) under the Securities Act shall be deemed to be part of this registration statement as of the time it was declared effective. | |
(2) For the purpose of determining any liability under the Securities Act, each post-effective amendment that contains a form of prospectus shall be deemed to be a new registration statement relating to the securities offered, and the offering of these securities at that time shall be deemed to be the initial bona fide offering. |
II-4
SYNCHRONOSS TECHNOLOGIES, INC.
By:
/s/ Stephen G.
Waldis
Stephen G. Waldis
Chairman of the Board of Directors,
President and Chief Executive Officer
Signature | Title | Date | ||||
/s/
Stephen G. Waldis |
Chairman of the Board of Directors, President and Chief Executive Officer | May 30, 2006 | ||||
/s/
Lawrence R. Irving |
Chief Financial Officer and
Treasurer (Principal Financial and Accounting Officer) |
May 30, 2006 | ||||
* |
Director | May 30, 2006 | ||||
* |
Director | May 30, 2006 | ||||
* |
Director | May 30, 2006 | ||||
* |
Director | May 30, 2006 | ||||
By: |
/s/
Stephen G. Waldis Attorney-in-Fact |
II-5
Exhibit | ||||
No. | Description | |||
1 | .1& | Form of Underwriting Agreement. | ||
3 | .1# | Amended and Restated Certificate of Incorporation of the Registrant. | ||
3 | .2 | Form of Restated Certificate of Incorporation to be effective upon closing. | ||
3 | .3# | Bylaws of the Registrant. | ||
3 | .4& | Amended and Restated Bylaws of the Registrant to be effective upon closing. | ||
4 | .1 | Reference is made to Exhibits 3.1, 3.2, 3.3 and 3.4. | ||
4 | .2* | Form of Registrants Common Stock certificate. | ||
4 | .3# | Amended and Restated Investors Rights Agreement, dated December 22, 2000, by and among the Registrant, certain stockholders and the investors listed on the signature pages thereto. | ||
4 | .4# | Amendment No. 1 to Synchronoss Technologies, Inc. Amended and Restated Investors Rights Agreement, dated April 27, 2001, by and among the Registrant, certain stockholders and the investors listed on the signature pages thereto. | ||
4 | .5# | Registration Rights Agreement, dated November 13, 2000, by and among the Registrant and the investors listed on the signature pages thereto. | ||
4 | .6# | Amendment No. 1 to Synchronoss Technologies, Inc. Registration Rights Agreement, dated May 21, 2001, by and among the Registrant, certain stockholders listed on the signature pages thereto and Silicon Valley Bank. | ||
5 | .1* | Opinion of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP. | ||
10 | .1& | Form of Indemnification Agreement between the Registrant and each of its directors and executive officers. | ||
10 | .2# | Synchronoss Technologies, Inc. 2000 Stock Plan and forms of agreements thereunder. | ||
10 | .3& | Amendment No. 1 to Synchronoss Technologies, Inc. 2000 Stock Plan. | ||
10 | .4& | 2006 Equity Incentive Plan and forms of agreements thereunder. | ||
10 | .5# | Lease Agreement between the Registrant and BTCT Associates, L.L.C. for the premises located at 750 Route 202 South, Bridgewater, New Jersey, dated as of May 11, 2004. | ||
10 | .6# | Lease Agreement between the Registrant and Liberty Property Limited Partnership for the premises located at 1525 Valley Center Parkway, Bethlehem, Pennsylvania, dated as of February 14, 2002. | ||
10 | .7# | Lease Agreement between the Registrant and Apple Tree LLC for the premises located at 8201 164th Avenue NE, Redmond, Washington, dated as of November 28, 2005. | ||
10 | .8# | Warrants to Purchase Series A Preferred Stock of the Registrant issued to Silicon Valley Bank, dated as of May 21, 2001 and June 26, 2002. | ||
10 | .9# | Loan and Security Agreement between the Registrant and Silicon Valley Bank, dated as of May 21, 2001. | ||
10 | .10 | Cingular Master Services Agreement, effective September 1, 2005 by and between the Registrant and Cingular Wireless LLC. | ||
10 | .11* | Employment Agreement between the Registrant and Stephen G. Waldis. | ||
10 | .12* | Employment Agreement between the Registrant and Lawrence R. Irving. | ||
10 | .13* | Employment Agreement between the Registrant and David E. Berry. | ||
10 | .14* | Employment Agreement between the Registrant and Robert Garcia. | ||
23 | .1 | Consent of Ernst & Young, LLP, Independent Registered Public Accounting Firm. | ||
23 | .2* | Consent of Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP (contained in Exhibit 5.1). | ||
23 | .3 | Consent of Charles E. Hoffman to be named as a director nominee. | ||
24 | .1# | Power of Attorney (included on signature page to the Registration Statement filed on February 28, 2004). |
| Compensation Arrangement. |
II-6
II-7
*
To be filed by amendment.
Confidential treatment has been requested for portions of this
document. The omitted portions of this document have been filed
with the Securities and Exchange Commission.
#
Previously filed as an exhibit to this Registration Statement
filed February 28, 2006.
$
Previously filed as an exhibit to this Registration Statement
filed April 14, 2006.
&
Previously filed as an exhibit to this Registration Statement
filed May 9, 2006.
EXHIBIT 3.2 RESTATED CERTIFICATE OF INCORPORATION OF SYNCHRONOSS TECHNOLOGIES, INC. A DELAWARE CORPORATION (PURSUANT TO SECTIONS 242 AND 245 OF THE DELAWARE GENERAL CORPORATION LAW) Synchronoss Technologies, Inc., a corporation organized and existing under and by virtue of the provisions of the Delaware General Corporation Law, DOES HEREBY CERTIFY: FIRST: That the name of this corporation is Synchronoss Technologies, Inc. and that this corporation was originally incorporated pursuant to the Delaware General Corporation Law on September 19, 2000 under the name Synchronoss Technologies, Inc. SECOND: That the Restated Certificate of Incorporation of this corporation shall be amended and restated to read in full as follows: ARTICLE I The name of the corporation is Synchronoss Technologies, Inc. (the "Corporation"). ARTICLE II The address of the registered office of this corporation in the State of Delaware is 1209 Orange Street, City of Wilmington, County of New Castle, Delaware 19801. The name of the registered agent of the Corporation in the State of Delaware at such address is Corporation Trust Center. ARTICLE III The nature of the business or purposes to be conducted or promoted is to engage in any lawful act or activity for which corporations may be organized under the Delaware General Corporation Law. ARTICLE IV The Corporation is authorized to issue two classes of stock to be designated common stock ("Common Stock") and preferred stock ("Preferred Stock"). The number of shares of Common Stock authorized to be issued is one hundred million (100,000,000), par value $0.001 per share, and the number of shares of Preferred Stock authorized to be issued is ten million (10,000,000), par value $0.001 per share.
The Board of Directors is authorized, without further stockholder approval and subject to any limitations prescribed by law, to provide for the issuance of shares of Preferred Stock in series, and by filing a certificate pursuant to the applicable law of the State of Delaware (such certificate being hereinafter referred to as a "Preferred Stock Designation"), to establish from time to time the number of shares to be included in each such series, and to fix the designation, powers, preferences and rights of the shares of each such series and any qualifications, limitations or restrictions thereof. The number of authorized shares of Preferred Stock may be increased or decreased (but not below the number of shares thereof then outstanding) by the affirmative vote of the holders of a majority of the Common Stock, without a vote of the holders of the Preferred Stock, or of any series thereof, unless a vote of any such holders is required pursuant to the terms of any Preferred Stock Designation. In case the number of shares of any series shall be so decreased, the shares constituting such decrease shall resume the status that they had prior to the adoption of the resolution originally fixing the number of shares of such series. Each outstanding share of Common Stock shall entitle the holder thereof to one vote on each matter properly submitted to the stockholders of the Corporation for their vote; provided, however, that, except as otherwise required by law, holders of Common Stock shall not be entitled to vote on any amendment to this Restated Certificate of Incorporation (including any Certificate of Designations relating to any series of Preferred Stock) that relates solely to the terms of one or more outstanding series of Preferred Stock if the holders of such affected series are entitled, either separately or together as a class with the holders of one or more other such series, to vote thereon pursuant to this Restated Certificate of Incorporation (including any Certificate of Designations relating to any series of Preferred Stock). ARTICLE V The following provisions are inserted for the management of the business and the conduct of the affairs of the Corporation and for further definition, limitation and regulation of the powers of the Corporation and of its directors and stockholders: A. The business and affairs of the Corporation shall be managed by or under the direction of the Board of Directors. In addition to the powers and authority expressly conferred upon them by statute or by this Restated Certificate of Incorporation or the Bylaws of the Corporation, the directors are hereby empowered to exercise all such powers and do all such acts and things as may be exercised or done by the Corporation. B. The directors of the Corporation need not be elected by written ballot unless the Bylaws so provide. C. Any action required or permitted to be taken by the stockholders of the Corporation must be effected at a duly called annual or special meeting of stockholders of the Corporation and may not be effected by any consent in writing by such stockholders. D. Special meetings of stockholders of the Corporation may be called only by the Chairman of the Board or the Chief Executive Officer or by the Board of Directors acting pursuant to a resolution adopted by a majority of the Whole Board. For purposes of this Restated 2
Certificate of Incorporation, the term "Whole Board" shall mean the total number of authorized directors whether or not there exist any vacancies in previously authorized directorships. ARTICLE VI A. Subject to the rights of the holders of any series of Preferred Stock to elect additional directors under specified circumstances, the number of directors of the Corporation shall be fixed from time to time exclusively by the Board of Directors pursuant to a resolution adopted by a majority of the Whole Board and may not be fixed by any other person(s). B. The Board of Directors, other than those who may be elected by the holders of any series of Preferred Stock under specified circumstances, shall be divided into three classes: Class I, Class II and Class III. Such classes shall be as nearly equal in number of directors as reasonably possible. Each director shall serve for a term ending on the third annual meeting of stockholders following the annual meeting of stockholders at which such director was elected; provided, however, that the directors first elected to Class I shall serve for a term ending on the Corporation's first annual meeting of stockholders following the effectiveness of this Restated Certificate of Incorporation, the directors first elected to Class II shall serve for a term ending on the Corporation's second annual meeting of stockholders following the effectiveness of this Restated Certificate of Incorporation and the directors first elected to Class III shall serve for a term ending on the Corporation's third annual meeting of stockholders following the effectiveness of this Restated Certificate of Incorporation. The foregoing notwithstanding, each director shall serve until such director's successor shall have been duly elected and qualified, or until such director's prior death, resignation, retirement, disqualification or other removal. C. At each annual election, directors chosen to succeed those whose terms then expire shall be of the same class as the directors they succeed unless, by reason of any intervening changes in the authorized number of directors, the Board of Directors shall designate one or more directorships whose term then expires as directorships of another class in order more nearly to achieve equality of number of directors among the classes. D. Notwithstanding the rule that the three classes shall be as nearly equal in number of directors as reasonably possible, in the event of any change in the authorized number of directors, each director then continuing to serve as such shall nevertheless continue as a director of the class of which such director is a member until the expiration of such director's current term, or such director's prior death, resignation, retirement, disqualification or other removal. If any newly created directorship may, consistently with the rule that the three classes shall be as nearly equal in number of directors as reasonably possible, be allocated to more than one class, the Board of Directors shall allocate it to that of the available class whose term of office is due to expire at the earliest date following such allocation. E. Subject to the rights of the holders of any series of Preferred Stock then outstanding, newly created directorships resulting from any increase in the authorized number of directors or any vacancies in the Board of Directors resulting from death, resignation, retirement, disqualification, removal from office or other cause shall, unless otherwise provided by law or by resolution of the Board of Directors, be filled only by a majority vote of the directors then in office, though less than a quorum (and not by stockholders), and directors so chosen shall hold 3
office for a term expiring at the annual meeting of stockholders at which the term of office of the class to which they have been chosen expires or until such director's successor shall have been duly elected and qualified. No decrease in the authorized number of directors shall shorten the term of any incumbent director. F. Advance notice of stockholder nominations for the election of directors and of business to be brought by stockholders before any meeting of the stockholders of the Corporation shall be given in the manner provided in the Bylaws of the Corporation. G. Subject to the rights of the holders of any series of Preferred Stock then outstanding, any director, or the entire Board of Directors, may be removed from office at any time, but only for cause and only by the affirmative vote of the holders of a majority of the voting power of all of the then-outstanding shares of capital stock of the Corporation entitled to vote generally in the election of directors, voting together as a single class. ARTICLE VII A director of the Corporation shall not be personally liable to the Corporation or its stockholders for monetary damages for breach of fiduciary duty as a director, except for liability (i) for any breach of the director's duty of loyalty to the Corporation or its stockholders, (ii) for acts or omissions not in good faith or which involve intentional misconduct or a knowing violation of law, (iii) under Section 174 of the Delaware General Corporation Law, or (iv) for any transaction from which the director derived any improper personal benefit. If the Delaware General Corporation Law is amended after approval by the stockholders of this Article VII to authorize corporate action further eliminating or limiting the personal liability of directors, then the liability of a director of the Corporation shall be eliminated or limited to the fullest extent permitted by the Delaware General Corporation Law as so amended. Any repeal or modification of the foregoing provisions of this Article VII by the stockholders of the Corporation shall not adversely affect any right or protection of a director of the Corporation existing at the time of, or increase the liability of any director of the Corporation with respect to any acts or omissions of such director occurring prior to, such repeal or modification. ARTICLE VIII The Board of Directors is expressly authorized to adopt, amend or repeal any or all of the Bylaws of the Corporation. Any adoption, amendment or repeal of the Bylaws of the Corporation by the Board of Directors shall require the approval of a majority of the Whole Board. The stockholders shall also have the power to adopt, amend or repeal the Bylaws of the Corporation as prescribed by law. ARTICLE IX In addition to any vote of the holders of any class or series of the stock of this Corporation required by law or by this Restated Certificate of Incorporation, the affirmative vote of the holders of a majority of the voting power of all of the then outstanding shares of capital stock of the Corporation entitled to vote generally in the election of directors, voting together as 4
a single class, shall be required to amend or repeal the provisions of this Restated Certificate of Incorporation; provided however that any amendment or repeal of Article VI or this Article IX shall require the affirmative vote of the holders of at least two-thirds of the voting power of all of the then outstanding shares of capital stock of the Corporation entitled to vote generally in the election of directors, voting together as a single class. * * * * THIRD: That the foregoing Restated Certificate of Incorporation was approved by the holders of the requisite number of shares of the Corporation in accordance with Section 228 of the Delaware General Corporation Law. FOURTH: That said this Restated Certificate of Incorporation, which restates and integrates and further amends the provisions of the Corporation's heretofore existing Restated Certificate of Incorporation, has been duly adopted in accordance with Sections 242 and 245 of the Delaware General Corporation Law. 5
IN WITNESS WHEREOF, this Restated Certificate of Incorporation has been executed by a duly authorized officer of the Corporation this __ day of _____, 2006. ----------------------------------------- Stephen G. Waldis Chief Executive Officer
Exhibit 10.10 MASTER SERVICES AGREEMENT NO. SG021306 BETWEEN SYNCHRONOSS TECHNOLOGIES, INC. AND CINGULAR WIRELESS LLC FOR SERVICES 1 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. Services CONFIDENTIAL TREATMENT REQUESTED. CONFIDENTIAL PORTIONS OF THIS DOCUMENT HAVE BEEN REDACTED AND HAVE BEEN SEPARATELY FILED WITH THE COMMISSION.
Agreement Number TABLE OF CONTENTS ARTICLE I - PREAMBLE....................................................... 3 1.1 Preamble and Effective Date...................................... 3 1.2 Scope of Agreement............................................... 3 ARTICLE II - DEFINITIONS................................................... 3 ARTICLE III - General Clauses.............................................. 4 3.1 Affiliate........................................................ 4 3.2 Amendments and Waivers........................................... 4 3.3 Assignment....................................................... 4 3.4 Cancellation and Termination..................................... 5 3.5 Compliance with Laws............................................. 5 3.6 Conflict of Interest............................................. 6 3.7 Construction and Interpretation.................................. 6 3.8 Cumulative Remedies.............................................. 6 3.9 Delivery, Performance and Acceptance............................. 6 3.10 Entire Agreement................................................. 6 3.11 Force Majeure.................................................... 7 3.12 Governing Law.................................................... 7 3.13 Indemnity........................................................ 7 3.14 Information...................................................... 8 3.15 Infringement of Third Party Intellectual Property Rights......... 9 3.16 Insurance........................................................ 9 3.17 Dispute Resolution............................................... 10 3.18 Invoicing and Payment............................................ 11 3.19 Licenses and Patents............................................. 11 3.20 Limitation of Liability.......................................... 11 3.21 Most Favored Customer............................................ 11 3.22 Minority/Woman/Disabled Veteran-owned Business Enterprises ("MBE /WBE/DVBE") (and Appendices)..................................... 12 3.23 Non-Exclusive Market............................................. 12 3.24 Notices.......................................................... 12 3.25 Publicity........................................................ 13 3.26 Records and Audits............................................... 13 3.27 Severability..................................................... 13 3.28 Survival of Obligations.......................................... 14 i PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. Services CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 3.29 Taxes............................................................ 14 3.30 Term of Agreement................................................ 14 3.31 Warranty......................................................... 14 3.32 Work Orders...................................................... 15 ARTICLE IV - SPECIAL TERMS................................................. 16 4.1 Access........................................................... 16 4.2 Background Check................................................. 17 4.3 Independent Contractor........................................... 18 4.4 Work Done By Others.............................................. 17 4.5 Cingular Corporate Information Security Policy, Compliance by Business Partners, Vendors, Contractors.......................... 18 ii PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 ARTICLE I - PREAMBLE 1.1 PREAMBLE AND EFFECTIVE DATE This Master Services Agreement ("Agreement") effective as of September 1, 2005 ("Effective Date"), is between SYNCHRONOSS TECHNOLOGIES, INC., on behalf of itself its subsidiaries and it's Affiliates (as defined below) a Delaware corporation with offices at 1525 Valley Center Parkway, Bethlehem, Pennsylvania 18017 (hereinafter referred to as "Supplier"), and CINGULAR WIRELESS LLC, a Delaware limited liability company, having an office and place of business at 5565 Glenridge Connector, Atlanta, Georgia 30342, on behalf of itself and its Affiliates (hereinafter referred to as "CINGULAR"), each of which may be referred to in the singular as "Party" or in the plural as "Parties." 1.2 SCOPE OF AGREEMENT During the term of this Agreement, CINGULAR may authorize Supplier to perform work as specified in orders ("Orders") issued by CINGULAR to Supplier. Supplier will be subject to the terms and conditions contained in each Order and Supplier will perform those services in accordance with the terms of the Order and this Agreement. Pricing shall be based on those rates negotiated for each Order. ARTICLE II - DEFINITIONS 2.1 "AFFILIATE" means (1) a company, whether incorporated or not, which owns, directly or indirectly, a forty percent (40%) interest in either Party (a "parent company"), and (2) a company, whether incorporated or not, in which a five percent (5%) or greater interest is owned, either directly or indirectly, by: (i) either Party or (ii) a parent company. 2.2 "CANCELLATION" means the occurrence by which either Party puts an end to this Agreement or Orders placed under this Agreement for breach by the other, and its effect is the same as that of "Termination" and, except as otherwise provided for herein, the canceling Party also retains any remedy for breach of the whole Agreement or any unperformed balance. 2.3 "INFORMATION" means all ideas, discoveries, concepts, know-how, trade secrets, techniques, designs, Specifications, drawings, sketches, models, manuals, samples, tools, computer programs, technical information, and other confidential business, customer or personnel information or data, whether provided orally, in writing, or through electronic or other means. 2.4 "LIABILITY" means all losses, damages, expenses, costs, penalties, fines and fees, including reasonable attorneys' fees, arising from or incurred in connection with a claim or cause of action related to performance or omission of acts under this Agreement or any Order, including, but not limited to, claims or causes of actions brought by third parties. 2.5 "ORDER" means such purchase orders, work orders, forms, memoranda or other written communications as may be delivered to Supplier for the purpose of ordering Services hereunder. 2.6 "SERVICE(S)" means any and all labor or service provided in connection with this Agreement or an applicable Order, including, but not limited to, consultation, engineering, installation, removal, maintenance, training, technical support, repair, and programming. The term "Service" shall also include any Material, including any Documentation, provided by Supplier in connection with providing the Services. 3 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 2.7 "SPECIFICATIONS" mean (i) Supplier's applicable Specifications and descriptions, including any warranty statements, and (ii) CINGULAR's requirements, Specifications, and descriptions specified in, or attached to, this Agreement or an applicable Order, which shall control over an inconsistency with Supplier's Specifications and descriptions. 2.8 "TERMINATION" means the occurrence by which either Party, pursuant to the provisions or powers of this Agreement or pursuant to laws and regulations, puts an end to this Agreement and/or Orders placed under this Agreement other than for breach. On "Termination" all executory obligations are discharged, but any right based on breach of performance survives except as otherwise provided herein. 2.9 "WORK" means all Material and Services, collectively, that Supplier is supplying pursuant to Orders placed under this Agreement. ARTICLE III - GENERAL CLAUSES 3.1 AFFILIATE Supplier agrees that an Affiliate may place Orders with Supplier, which incorporate the terms and conditions of this Agreement, and that the term "CINGULAR" shall be deemed to refer to an Affiliate when an Affiliate places an Order with Supplier under this Agreement. An Affiliate will be responsible for its own obligations, including but not limited to, all charges incurred in connection with such Order. The Parties agree that nothing in this Agreement will be construed as requiring CINGULAR to indemnify Supplier, or to otherwise be responsible, for any acts or omissions of an Affiliate, nor shall anything in this Agreement be construed as requiring an Affiliate to indemnify Supplier, or to otherwise be responsible, for the acts or omissions of CINGULAR. 3.2 AMENDMENTS AND WAIVERS This Agreement and any Orders placed hereunder may be amended or modified only by a written document signed by the authorized representative of the Party against whom enforcement is sought; provided that CINGULAR may, at any time, make changes to the scope of Work, and Supplier shall not unreasonably withhold or condition its consent. An equitable adjustment shall be made if such change substantially affects the time of performance or the cost of the Work to be performed under this Agreement. Such cost adjustment shall be made on the basis of the actual cost of the Work, unless otherwise agreed in writing. No course of dealing or failure of either Party to strictly enforce any term, right or condition of this Agreement shall be construed as a general waiver or relinquishment of such term, right, or condition. A waiver by either Party of any default shall not be deemed a waiver of any other default. 3.3 ASSIGNMENT Neither Party may assign, delegate, subcontract or otherwise transfer its rights or obligations under this Agreement, except with the prior written consent of the other Party, which consent will not be unreasonably withheld; provided, however, that CINGULAR will have the right to assign this Agreement to any Affiliate without securing the consent of Supplier, and both Parties may assign their respective right to receive money due hereunder. Any attempted assignment or transfer not consented to in writing, except for an assignment to receive money due hereunder, will be void. It is expressly agreed that any assignment of money will be void if (i) the assignor fails to give the non-assigning Party at least thirty (30) days prior written notice, or (ii) the assignment imposes or attempts to impose upon the non-assigning Party additional costs or obligations in addition to the payment of 4 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 such money, or (iii) the assignment attempts to preclude CINGULAR from dealing solely and directly with Supplier in all matters pertaining to this Agreement, or (iv) the assignment denies, alters or attempts to alter any of the non-assigning Party's rights hereunder. 3.4 CANCELLATION AND TERMINATION a. Cancellation: 1. If either Party fails to cure a material default under this Agreement or applicable Order within *** after written notice, then, in addition to all other rights and remedies, the Party not in default may cancel this Agreement and/or the Order under which the default occurred. Notwithstanding the foregoing, if the material default is a breach of the Compliance with Laws Section of this Agreement, the Party not in default may, upon providing written notice, cancel the Agreement ***. Additional provisions for Cancellation of Orders hereunder are set forth in this Agreement. 2. If Supplier is the Party in default, CINGULAR may Cancel any Orders which may be affected by Supplier's default without any financial obligation or Liability on the part of CINGULAR whatsoever, except to pay for the value of any Material and/or Services retained by CINGULAR. b. Termination: CINGULAR may Terminate this Agreement or any Order, in whole or in part, at any time, upon written notice to Supplier. In such event, or if Supplier Cancels this Agreement or any Order as a result of CINGULAR's failure to cure a material default, CINGULAR shall pay Supplier its actual and direct costs incurred to provide the Material and Services ordered by CINGULAR, but no more than a percentage of the Services performed or Material Delivered, less reimbursements. If requested, Supplier agrees to substantiate such costs with proof satisfactory to CINGULAR. In no event shall CINGULAR's Liability exceed the price of any Material or Services ordered hereunder. After the receipt of CINGULAR's payment for any Services, Supplier shall deliver the physical embodiments, if any, of such Services. The foregoing statement of CINGULAR's Liability states the entire Liability of CINGULAR and Supplier's sole remedy for CINGULAR's Termination for convenience, or Supplier's Cancellation for material default. c. Partial Cancellation and Termination: Where a provision of this Agreement or the applicable Laws permit CINGULAR to Terminate or Cancel an Order, such Termination or Cancellation may, at CINGULAR's option, be either complete or partial. In the case of a partial Termination or Cancellation, CINGULAR may, at its option, Accept a portion of the Material or Services covered by an Order and pay Supplier for such Material or Services at the unit prices set forth in such Order. The right to cancel an Order shall also include the right to cancel any other related Order. 3.5 COMPLIANCE WITH LAWS Supplier shall comply with all applicable federal, state, county, and local rules, including, without limitation, all statutes, laws, ordinances, regulations and codes ("Laws"). Supplier's obligation to comply with all Laws includes the procurement of permits, certificates, approvals, inspections and licenses, when needed, in the performance of this Agreement. Supplier further agrees to comply with all applicable Executive and Federal regulations as set forth in "Executive Orders and Federal Regulations," a copy of which is attached as Appendix 3.5 and by this reference made a part of this Agreement. Supplier shall defend, indemnify and hold CINGULAR harmless from and against any Liability that may be sustained by reason of Supplier's failure to comply with this Section. 5 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 3.6 CONFLICT OF INTEREST Supplier represents and warrants that no officer, director, employee, or agent of CINGULAR has been or will be employed, retained or paid a fee, or otherwise has received or will receive any personal compensation or consideration, by or from Supplier or any of Supplier's officers, directors, employees or agents in connection with the obtaining, arranging or negotiation of this Agreement or other documents entered into or executed in connection with this Agreement. 3.7 CONSTRUCTION AND INTERPRETATION a. The language of this Agreement shall in all cases be construed simply, as a whole and in accordance with its fair meaning and not strictly for or against any Party. The Parties agree that this Agreement has been prepared jointly and has been the subject of arm's length and careful negotiation. Each Party has been given the opportunity to independently review this Agreement with legal counsel and other consultants, and each Party has the requisite experience and sophistication to understand, interpret and agree to the particular language of the provisions. Accordingly, in the event of an ambiguity in or dispute regarding the interpretation of this Agreement, the drafting of the language of this Agreement shall not be attributed to either Party. b. Article, section and paragraph headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this Agreement. The use of the word "include" shall mean "includes, but is not limited to." The singular use of words shall include the plural and vice versa. Except as otherwise specified, Supplier's price for Material and Services includes the price for all related Material or Services necessary for CINGULAR to use the Material and/or Services for its intended purpose, as well as all other Supplier obligations under this Agreement. All obligations and rights of the Parties are subject to modification as the parties may specifically provide in an Order. "Services" and "Software" shall be treated as "goods" for purposes of applying the provisions of the Uniform Commercial Code ("UCC"). If there is an inconsistency or conflict between the terms in this Agreement and in an Order, the terms in the Order shall take precedence. 3.8 CUMULATIVE REMEDIES Except as specifically identified as a Party's sole remedy, any rights of Cancellation, Termination, Liquidated Damages or other remedies prescribed in this Agreement, are cumulative and are not exclusive of any other remedies to which the injured Party may be entitled. Neither Party shall retain the benefit of inconsistent remedies. 3.9 DELIVERY, PERFORMANCE AND ACCEPTANCE Services performed by Supplier shall be deemed to be accepted by CINGULAR when Services are performed to CINGULAR's satisfaction. Payments, including progress payments, if any, shall not be construed as Acceptance of Services performed up to the time of such payments. CINGULAR shall notify Supplier of any Services considered to be unsatisfactory. Supplier shall, at no charge to CINGULAR, take prompt action to correct such unsatisfactory Services. If such unsatisfactory Services have not been corrected within a reasonable time (not to exceed *** from date of notification), CINGULAR may, in addition to all other rights and remedies provided by law or this Agreement, Cancel this Agreement and/or any affected Order. 3.10 ENTIRE AGREEMENT a. The terms contained in this Agreement and in any Orders, including all exhibits, appendices and subordinate documents attached to or referenced in this Agreement or in any Orders, constitute the entire integrated Agreement between Supplier and CINGULAR with regard to the subject 6 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 matter contained herein. This Agreement supercedes all prior oral and written communications, agreements and understandings of the Parties, if any, with respect hereto. Acceptance of Material or Services, payment or any inaction by CINGULAR, shall not constitute CINGULAR's consent to or Acceptance of any additional or different terms from those stated in this Agreement, except for terms in an Order inserted by CINGULAR and signed by both Parties. Estimates furnished by CINGULAR are for planning purposes only and shall not constitute commitments. Supplier covenants never to contend otherwise. b. No oral promises or statement have induced either Party to enter into this Agreement, and the Parties agree that the Agreement's express language may only be modified or amended through a subsequent written document signed by the Parties. 3.11 FORCE MAJEURE a. Neither Party shall be deemed in default of this Agreement or any Order to the extent that any delay or failure in the performance of its obligations results from any cause beyond its reasonable control and without its fault or negligence, such as acts of God, acts of civil or military authority, embargoes, epidemics, war, riots, insurrections, fires, explosions, earthquakes, floods or strikes ("Force Majeure"). b. If any Force Majeure condition affects Supplier's ability to perform, Supplier shall give immediate notice to CINGULAR, and CINGULAR may elect to either: (i) Terminate the affected Order(s) or any part thereof, (ii) suspend the affected Order(s) or any part thereof for the duration of the Force Majeure condition, with the option to obtain Material and Services to be furnished under such Order(s) elsewhere, and deduct from any commitment under such Order(s), the quantity of the Material and Services obtained elsewhere or for which commitments have been made elsewhere, or (iii) resume performance under such Order(s) once the Force Majeure condition ceases, with an option in CINGULAR to extend any affected Delivery Date for the length of time that the Force Majeure condition existed. Unless CINGULAR gives written notice within thirty (30) days after being notified of the Force Majeure condition, option (ii) shall be deemed selected. 3.12 GOVERNING LAW This Agreement and performance hereunder shall be governed by the Laws of the State of Georgia, exclusive of its choice of law provisions. 3.13 INDEMNITY TO THE FULLEST EXTENT PERMITTED BY LAW, SUPPLIER SHALL DEFEND, INDEMNIFY AND HOLD HARMLESS CINGULAR AND ITS AFFILIATES (INCLUDING THEIR EMPLOYEES, OFFICERS, DIRECTORS, AGENTS AND CONTRACTORS) AGAINST ANY LIABILITY ARISING FROM OR INCIDENTAL TO SUPPLIER'S OBLIGATIONS UNDER THIS AGREEMENT OR THE MATERIAL OR SERVICES PROVIDED BY SUPPLIER, INCLUDING (i) INJURIES TO PERSONS, INCLUDING DEATH OR DISEASE, (ii) DAMAGES TO PROPERTY, INCLUDING THEFT, (iii) SUPPLIER'S FAILURE TO COMPLY WITH ALL LAWS, AND (iv) LIENS ON CINGULAR'S PROPERTY. b. IT IS THE INTENT OF THE PARTIES THAT THIS INDEMNITY APPLY REGARDLESS OF WHETHER OR NOT SUCH LIABILITY WAS CAUSED IN PART BY CINGULAR'S OWN NEGLIGENCE OR THAT OF THE OTHER PARTIES INDEMNIFIED UNDER THIS SECTION, EXCLUDING ONLY ANY LIABILITY ARISING FROM THE SOLE NEGLIGENCE OF CINGULAR. THIS INDEMNITY SHALL SURVIVE THE DELIVERY, INSPECTION AND ACCEPTANCE OF THE MATERIAL OR SERVICES AND THE CANCELLATION, TERMINATION OR EXPIRATION OF THIS AGREEMENT. 7 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 CINGULAR shall notify Supplier within a reasonable period of time of any written claim, demand, notice or legal proceedings ("Claim") for which Supplier may be responsible under this indemnity obligation. A delay in notice shall not relieve Supplier of its indemnity obligation, except to the extent Supplier can show it was prejudiced by the delay. c. Supplier shall assume, at its expense, the sole defense of the Claim through counsel selected by Supplier and shall keep CINGULAR fully informed as to the progress of such defense. Upon reasonable request of Supplier and at Supplier's expense, CINGULAR shall cooperate with Supplier in the defense of the Claim. At its option and expense, CINGULAR may retain or use separate counsel to represent it, including in-house counsel. Supplier shall maintain control of the defense, except that if the settlement of a Claim would adversely affect CINGULAR, Supplier may settle the Claim as to CINGULAR only with its consent, which consent shall not be withheld or delayed unreasonably. Supplier shall pay the full amount of any judgment, award or settlement with respect to the Claim and all other expenses related to the resolution of the Claim, including costs, interest and reasonable attorneys' fees. If CINGULAR is required to take any action to enforce its indemnity rights under this Agreement, or to assume the defense of any Claim for which it is entitled to receive an indemnity under this Agreement, because of Supplier's failure to promptly assume such defense, then CINGULAR may also recover from Supplier any reasonable attorneys' fees (including cost of in-house counsel at market rates for attorneys of similar experience) and other costs of enforcing its indemnity rights or assuming such defense. Supplier agrees not to implead or bring any action against CINGULAR or CINGULAR's employees based on any claim by any person for personal injury or death that occurs in the course or scope of employment of such person by Supplier and relates to Supplier's performance under this Agreement. 3.14 INFORMATION a. Information furnished by CINGULAR. 1. Any Information furnished to Supplier in connection with this Agreement, including Information provided under a separate Non-Disclosure prior to executing this Agreement, shall remain CINGULAR's property. Unless such Information was previously known to Supplier free of any obligation to keep it confidential, or has been or is subsequently made public by CINGULAR or a third party, without violating a confidentiality obligation, it shall be kept confidential by Supplier, shall be used only in performing under this Agreement, and may not be used for other purposes, except as may be agreed upon between Supplier and CINGULAR in writing. Supplier is granted no rights or license to such Information. All copies of such Information, in written, graphic or other tangible form, shall be returned to CINGULAR upon the earlier of (i) CINGULAR's request or (ii) upon Termination, Cancellation, or expiration of this Agreement. All copies of such Information in intangible form, such as electronic records, including electronic mail, shall be destroyed upon the earlier of (i) CINGULAR's request or (ii) upon Termination, Cancellation, or expiration of this Agreement, and Supplier shall certify to CINGULAR the destruction of all intangible copies of such Information. b. Information furnished by Supplier. Any Information furnished to CINGULAR under this Agreement shall remain Supplier's property. No Information furnished by Supplier to CINGULAR in connection with this Agreement shall be considered to be confidential or proprietary unless it is conspicuously marked as such. If Supplier provides CINGULAR with any proprietary or confidential Information, which is conspicuously marked, CINGULAR shall use the same degree of care to prevent its disclosure to others as CINGULAR uses with respect to its own proprietary or confidential Information. Notwithstanding the preceding sentences, no installation, operation, repair, or maintenance Information of Supplier 8 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 that pertain to the Material and Services that are the subject of this Agreement shall be considered to be proprietary or confidential, and CINGULAR may disclose such Information to others for the purpose of installing, operating, repairing, replacing, removing and maintaining the Material for which it was initially furnished. c. Nothing in this Agreement shall prevent either party from disclosing the other party's name or Information pursuant to any court order, lawful requirement of a governmental agency or when disclosure is required by operation of law (including disclosures pursuant to any applicable securities laws and regulations). 3.15 INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS a. Supplier agrees to defend, indemnify and hold CINGULAR harmless from and against any Liability, including increased damages for willful infringement, that may result by reason of any infringement, or claim of infringement, of any trade secret, patent, trademark, copyright or other proprietary interest of any third party based on the normal use or installation of any Material or Services furnished to CINGULAR. b. Supplier agrees to defend or settle, at its' own expense, any action or suit for which it is responsible under this Section. CINGULAR agrees to notify Supplier promptly of any claim of infringement and cooperate in every reasonable way to facilitate the defense. Supplier shall afford CINGULAR, at its own expense and with counsel of CINGULAR's choice, an opportunity to participate on an equal basis with Supplier in the defense or settlement of any such claim. 3.16 INSURANCE a. With respect to performance hereunder, and in addition to Supplier's obligation to indemnify, Supplier agrees to maintain, at all times during the term of this Agreement, the following minimum insurance coverages and limits and any additional insurance and/or bonds required by law: b. Workers' Compensation insurance with benefits afforded under the Laws of the state in which the Services are to be performed and Employers Liability insurance with minimum limits of $1,000,000 for Bodily Injury-each accident, $1,000,000 for Bodily Injury by disease-policy limits and $1,000,000 for Bodily Injury by disease-each employee. c. Commercial General Liability insurance with minimum limits of: $2,000,000 General Aggregate limit; $1,000,000 each occurrence sub-limit for all bodily injury or property damage incurred in any one occurrence; $1,000,000 each occurrence sub-limit for Personal Injury and Advertising; $2,000,000 Products/Completed Operations Aggregate limit, with a $1,000,000 each occurrence sub-limit for Products/Completed Operations. Fire Legal Liability sub-limits of $300,000 are required for lease agreements. d. CINGULAR and its Affiliated companies will be listed as an Additional Insured on the Commercial General Liability policy. e. If use of a motor vehicle is required, Automobile Liability insurance with minimum limits of $2,000,000 combined single limits per occurrence for bodily injury and property damage, which coverage shall extend to all owned, hired and non-owned vehicles. f. CINGULAR requires that companies affording insurance coverage have a rating of A- or better and a Financial Size Category rating of VIII or better rating, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies. g. A certificate of insurance stating the types of insurance and policy limits provided the Supplier must be received prior to commencement of any Work. If a certificate is not received, 9 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 Supplier hereby authorizes CINGULAR, and CINGULAR may, but is not required to, obtain insurance on behalf of Supplier as specified herein. CINGULAR will either invoice Supplier for the costs incurred to so acquire insurance or will reduce by an applicable amount any amount owed to Supplier. h. The cancellation clause on the certificate of insurance will be amended to read as follows: "THE ISSUING COMPANY WILL MAIL THIRTY (30) DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER PRIOR TO CANCELLATION OR A MATERIAL CHANGE TO POLICY DESCRIBED ABOVE." i. The Supplier shall also require all subcontractors performing Work on the project or who may enter upon the work site to maintain the same insurance requirements listed above. 3.17 DISPUTE RESOLUTION a. EXCLUSIVE PROCEDURE. Any dispute arising out of or relating to this Agreement shall be resolved in accordance with the procedures specified in this Section 3.17, which, notwithstanding the parties' right to seek injunctive relief, shall be the sole and exclusive procedures for the resolution of any such disputes. b. NEGOTIATION BETWEEN EXECUTIVES. Before resorting to other remedies available to them, the parties shall attempt in good faith to resolve any dispute arising out of or relating to this Agreement promptly by negotiation between executives who have authority to settle the controversy and who are at a higher level of management than the persons with direct responsibility for administration of this Agreement. Any party may give the other party written notice of any dispute not resolved in the normal course of business. Within *** after delivery of the notice, the receiving party shall submit to the other a written response. The notice and the response shall include (a) a statement of each party's position and a summary of arguments supporting that position, and (b) the name and title of the executive who will represent that party and of any other person who will accompany the executive. Within *** after delivery of the disputing party's notice, the executives of both parties shall meet at a mutually acceptable time and place, and thereafter as often as they reasonably deem necessary, to attempt to resolve the dispute. All reasonable requests for information made by one party to the other will be honored. c. NON-BINDING MEDIATION. If the dispute has not been resolved by negotiation as provided herein, the parties shall endeavor to settle the dispute by mediation under the then current Center for Public Resources ("CPR") Model Procedure for Mediation of Business Disputes. The neutral third party will be selected from the CPR Panel of Neutrals, with the assistance of CPR, unless the parties agree otherwise. d. LITIGATION. If a dispute has not been resolved by non-binding means as provided herein within *** of the initiation of such procedures, either party may initiate litigation; provided, however, that if one party has requested the other to participate in a non-binding procedure and the other has failed to participate, the requesting party may initiate litigation before the expiration of the *** period. e. CONFIDENTIAL NEGOTIATIONS. All negotiations pursuant to this section 3.17 are confidential and shall be treated as compromise and settlement negotiations for purposes of applicable rules of evidence. 10 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 f. OBLIGATION TO CONTINUE PERFORMANCE. Each party is required to continue to perform its obligations under this contract pending final resolution of any dispute arising out of or relating to this Agreement. 3.18 INVOICING AND PAYMENT a. Except as otherwise specified in an Order, Supplier shall render an invoice in duplicate, in arrears on a monthly basis or as otherwise agreed by the Parties. The invoice shall specify in detail (i) Material and/or Services provided, (ii) associated fees, (iii) whether any item is taxable and the amount of tax per item, (iv) shipping charges, and (v) total amount due. The invoice shall also reference the purchase order number and the Order number. CINGULAR shall pay Supplier within *** of the date of receipt of the invoice in accordance with the prices set forth in this Agreement or in the applicable Order. Payment for Material or Services not conforming to the Specifications, and portions of any invoice in dispute, may be withheld by CINGULAR until such nonconformance or dispute has been resolved. If CINGULAR disputes any invoice rendered or amount paid, CINGULAR shall so notify Supplier. The Parties shall use their best efforts to resolve invoicing and payment disputes expeditiously. Invoices received by CINGULAR more than *** after the provision of Material or performance of Services are untimely and CINGULAR shall have no obligation to pay such invoices. b. All claims for money due or to become due from CINGULAR will be subject to deduction by CINGULAR for any setoff counterclaim for money due or to become due from Supplier, whether under this Agreement or otherwise. Supplier shall pay any amount due to CINGULAR that is not so applied against Supplier's invoices for any reason to CINGULAR within *** after written demand by CINGULAR. c. Supplier agrees to accept standard, commercial methods of payment and evidence of payment obligation including, but not limited to, credit card payments, purchasing card payments, CINGULAR's purchase orders and electronic fund transfers in connection with the purchase of the Material and Services. 3.19 LICENSES AND PATENTS No licenses express or implied, under any patents, copyrights, trademarks or other intellectual property rights are granted by CINGULAR to Supplier under this Agreement. 3.20 LIMITATION OF LIABILITY In no event shall either party be liable to the other for consequential, incidental, special or punitive damages, or for loss of revenue or profit in connection with the performance or failure to perform this Agreement, regardless of whether such Liability arises from breach of contract, tort or any other theory of Liability. With the exception of indemnity obligations, payment obligations, failure to comply with law, or intentional misconduct, in no event shall either party's direct damages hereunder exceed $***. 3.21 MOST FAVORED CUSTOMER Supplier represents and warrants that all prices, benefits, warranties, and other terms and conditions in this Agreement, considered as a whole, are and will continue to be during the term of this Agreement no less favorable than those currently being offered or which will be offered by Supplier to any of its similarly situated customers for substantially the same services and volumes. Supplier shall review and have an officer of its Company certify its compliance with this Section to CINGULAR ***. 11 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 This certification shall be sent to CINGULAR's representative listed under the Section called "Notices." 3.22 MINORITY/WOMAN/DISABLED VETERAN-OWNED BUSINESS ENTERPRISES ("MBE/WBE/DVBE") (AND APPENDICES) a. Supplier commits to goals for the participation of M/WBE and DVBE firms (as defined in the Section entitled "MBE/WBE/DVBE Cancellation Clause") as follows: TEN PERCENT (10%) ANNUAL MBE PARTICIPATION; TEN PERCENT (10%) ANNUAL WBE PARTICIPATION; and TWO PERCENT (2%) ANNUAL DVBE PARTICIPATION. These goals apply to all annual expenditures by any entity pursuant to this Agreement with Supplier. b. Supplier MBE/WBE/DVBE participation may be achieved through cost of goods content, contract specific subcontracting or the use of value-added resellers. The participation levels identified above will be renegotiated to comply with any regulatory requirements imposed on CINGULAR. c. Attached hereto and incorporated herein as Appendix 3.22(a) is Supplier's completed Participation Plan outlining its M/WBE-DVBE goals and specific and detailed plans to achieve those goals. Supplier will submit an updated Participation Plan annually by the first week in January. Supplier will submit M/WBE-DVBE Results Reports quarterly by the end of the first week following the close of each quarter, using the form attached hereto and incorporated herein as Appendix 3.22(b). Participation Plans and Results Reports will be submitted to the Prime Supplier Results Manager. 3.23 NON-EXCLUSIVE MARKET It is expressly understood and agreed that this Agreement does not grant Supplier an exclusive privilege to provide to CINGULAR any or all Material and Services of the type described in this Agreement, nor does it require CINGULAR to purchase or license any Material or Services. It is understood, therefore, that CINGULAR may contract with other manufacturers and suppliers for the procurement or trial of comparable Material and Services and that CINGULAR may itself perform the Services described herein. 3.24 NOTICES a. Except as otherwise provided in this Agreement or an applicable Order, all notices or other communications hereunder shall be deemed to have been duly given when made in writing and either (i) delivered in person, or (ii) when received, if provided by an overnight or similar delivery service, or (iii) when received, if deposited in the United States Mail, postage prepaid, return receipt requested, and addressed as follows: To: Synchronoss Technologies, Inc. 750 Route 202 South, Sixth Floor Bridgewater, NJ 08807 *** Copy to Gunderson Dettmer Stough Villeneuve Franklin & Hachigian, LLP 610 Lincoln Street Waltham, Massachusetts 02451 Attention: *** 12 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 To: Cingular Wireless LLC 5565 Glenridge Connector Atlanta, Georgia 30342 *** Copy to Cingular Wireless LLC 5565 Glenridge Connector Atlanta, Georgia 30342 Attn: *** b. The address to which notices or communications may be given by either Party may be changed by written notice given by such Party to the other pursuant to this Section. 3.25 PUBLICITY Supplier shall not use CINGULAR's or its Affiliates' names or any language, pictures, trademarks, service marks or symbols which could, in CINGULAR's judgment, imply CINGULAR's or its Affiliates' identity or endorsement by CINGULAR, its Affiliates or any of its employees in any (i) written, electronic or oral advertising or presentation or (ii) brochure, newsletter, book, electronic database or other written matter of whatever nature, without CINGULAR's prior written consent (hereafter the terms in subsections (i) and (ii) of this Section shall be collectively referred to as "Publicity Matters"). Supplier will submit to CINGULAR for written approval, prior to publication, all Publicity Matters that mention or display CINGULAR's or its Affiliates' names, trademarks or service marks, or that contain any symbols, pictures or language from which a connection to said names or marks may be inferred or implied. 3.26 RECORDS AND AUDITS Supplier agrees that it will: a. Maintain complete and accurate records related to the Material and Services provided by Supplier to CINGULAR, including records of all amounts billable to and payments made by CINGULAR in accordance with Generally Accepted Accounting Principles and Practices, uniformly and consistently applied in a format that will permit audit; b. Retain such records and reasonable billing detail for a period of at least three (3) years from the date of final payment for Material and Services; c. Provide reasonable supporting documentation to CINGULAR concerning any disputed invoice amount within *** after receipt of written notification of such dispute; and, d. Permit CINGULAR and its authorized representatives to inspect and audit during normal business hours the charges invoiced to CINGULAR. Should CINGULAR request an audit, Supplier will make available any pertinent records and files to CINGULAR during normal business hours at no additional charge. 3.27 SEVERABILITY If any provision of this Agreement is held invalid or unenforceable, such invalidity or non-enforceability shall not invalidate or render unenforceable any other portion of this Agreement. The entire Agreement will be construed as if it did not contain the particular invalid or unenforceable 13 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 provision(s), and the rights and obligations of Supplier and CINGULAR will be construed and enforced accordingly. 3.28 SURVIVAL OF OBLIGATIONS Obligations and rights in connection with this Agreement, which by their nature would continue beyond the Termination, Cancellation or expiration of this Agreement, including, but not limited to, those in the Sections entitled "Compliance with Laws", "Infringement of Third Party Intellectual Property Rights", "Indemnity", "Publicity", "Severability", "Information", "Independent Contractor" and "Warranty" will survive the Termination, Cancellation or expiration of this Agreement. 3.29 TAXES a. Supplier may invoice CINGULAR the amount of any federal excise taxes or state or local sales taxes imposed upon the sale of Material or provision of Services as separate items, if applicable, listing the taxing jurisdiction imposing the tax. Installation, labor and other non-taxable charges must be separately stated. CINGULAR agrees to pay all applicable taxes to Supplier, which are stated on, and at the time the Material or Service invoice is submitted by Supplier. Supplier agrees to remit taxes to the appropriate taxing authorities. Supplier agrees that it will honor properly prepared retail sales tax exemption certificates, which CINGULAR may submit, pursuant to the relevant Sales/Use tax provisions of the taxing jurisdictions. 3.30 TERM OF AGREEMENT a. This Agreement is effective on September 1, 2005, and shall continue in effect unless Terminated or Canceled by either party as provided in this Agreement. The Parties may extend the term of this Agreement by mutual agreement in writing. b. The Termination, Cancellation or expiration of this Agreement shall not affect the obligations of either Party to the other Party pursuant to any Order previously executed hereunder, and the terms and conditions of this Agreement shall continue to apply to such Order as if this Agreement had not been Terminated or Canceled. 3.31 WARRANTY a. Supplier warrants to CINGULAR that any Services provided hereunder will be performed in a first-class, professional manner, in strict compliance with the Specifications, and with the care, skill and diligence, and in accordance with the applicable standards, currently recognized in Supplier's profession or industry. If Supplier fails to meet applicable professional standards, Supplier will, without additional compensation, promptly correct or revise any errors or deficiencies in the Services furnished hereunder. b. Supplier represents and warrants that: 1. There are no actions, suits, or proceedings, pending or threatened, which will have a material adverse effect on Supplier's ability to fulfill its obligations under this Agreement; 2. Supplier will immediately notify CINGULAR if, during the term of this Agreement, Supplier becomes aware of any action, suit, or proceeding, pending or threatened, which may have a material adverse effect on Supplier's ability to fulfill the obligations under this Agreement or any Order; 3. Supplier has all necessary skills, rights, financial resources, and authority to enter into this Agreement and related Orders, including the authority to provide or license the Material or Services; 14 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 4. The Material and Services will not infringe any patent, copyright, or other intellectual property; 5. No consent, approval, or withholding of objection is required from any entity, including any governmental authority with respect to the entering into or the performance of this Agreement or any Order; 6. The Material and Services will be provided free of any lien or encumbrance of any kind; 7. Supplier will be fully responsible and liable for all acts, omissions, and Work performed by any of its representatives, including any subcontractor; 8. All representatives, including subcontractors, will strictly comply with the provisions specified in this Agreement and any Order; and, 9. Supplier will strictly comply with the terms of this Agreement or Order, including those specified in any Exhibits or Appendices thereto. d. All warranties will survive inspection, Acceptance, payment and use. These warranties will be in addition to all other warranties, express, implied or statutory. Supplier will defend, indemnify and hold CINGULAR harmless from and against all Liabilities for a breach of these warranties. e. If at any time during the warranty period for Services, CINGULAR believes there is a breach of any warranty, CINGULAR will notify Supplier setting forth the nature of such claimed breach. Supplier shall promptly investigate such claimed breach and shall either (i) provide Information satisfactory to CINGULAR that no breach of warranty in fact occurred, or (ii) at no additional charge to CINGULAR, promptly use its best efforts to take such action as may be required to correct such breach. f. If a breach of warranty has not been corrected within a commercially reasonable time, or if *** or more breaches of warranty occur in any *** day period, CINGULAR may Cancel the applicable Order. 3.32 WORK ORDERS a. CINGULAR may order Material and Services by submitting Orders in connection with this Agreement. CINGULAR will submit Orders that specify, as a minimum, the following information: 1. A description of the Services and/or Material, including any numerical/alphabetical identification referenced in the applicable price list; 2. The requested Delivery/Due Date; 3. The applicable price(s)/fee(s); 4. The location to which the Material is to be shipped, or the site where Services will be rendered; 5. The location to which invoices are to be sent for payment; and, 6. CINGULAR's Order number. b. The terms in this Agreement shall apply to Orders submitted in connection with this Agreement, and preprinted terms on the back of any Order shall not apply. 15 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 ARTICLE IV - SPECIAL TERMS 4.1 ACCESS a. When appropriate, Supplier shall have reasonable access to CINGULAR's premises during normal business hours, and at such other times as may be agreed upon by the Parties, to enable Supplier to perform its obligations under this Agreement. Supplier shall coordinate such access with CINGULAR's designated representative prior to visiting such premises. Supplier will ensure that only persons employed by Supplier or subcontracted by Supplier will be allowed to enter CINGULAR's premises. If CINGULAR requests Supplier or its subcontractor to discontinue furnishing any person provided by Supplier or its subcontractor from performing Work on CINGULAR's premises, Supplier shall immediately comply with such request. Such person shall leave CINGULAR's premises immediately, and Supplier shall not furnish such person again to perform Work on CINGULAR's premises without CINGULAR's written consent. b. CINGULAR may require Supplier or its representatives, including employees and subcontractors, to exhibit identification credentials, which CINGULAR may issue to gain access to CINGULAR's premises for the performance of Services. If, for any reason, any Supplier's representative is no longer performing such Services, Supplier shall immediately inform CINGULAR. Notification shall be followed by the prompt delivery to CINGULAR of the identification credentials, if issued by CINGULAR, or a written statement of the reasons why the identification credentials cannot be returned. c. Supplier shall ensure that its representatives, including employees and subcontractors will, while on or off CINGULAR's premises, will perform Services which (i) conform to the Specifications, (ii) protect CINGULAR's Material, buildings and structures, (iii) do not interfere with CINGULAR's business operations, and (iv) are performed with care and due regard for the safety, convenience and protection of CINGULAR, its employees, and property and in full conformance with the policies specified in the CINGULAR Code of Conduct, which prohibits the possession of a weapon or an implement which can be used as a weapon (a copy of the CINGULAR Code of Conduct is available upon request). d. Supplier shall ensure that all persons furnished by Supplier work harmoniously with all others when on CINGULAR's premises. 4.2 BACKGROUND CHECK Supplier shall conduct a background check for each individual providing Services to CINGULAR on behalf of Supplier to identify whether the individual has been convicted of a felony. Supplier agrees that no individual convicted of a felony will be permitted to provide Services in connection with this Agreement or any order submitted by CINGULAR without CINGULAR's written consent. 4.3 INDEPENDENT CONTRACTOR Supplier hereby represents and warrants to CINGULAR that: a. Supplier is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of CINGULAR; b. Supplier's personnel performing Services shall be considered solely the employees of Supplier and not employees or agents of CINGULAR; c. Supplier has and retains the right to exercise full control of and supervision over the performance of the Services and full control over the employment, direction, assignment, compensation, and discharge of all personnel performing the Services; d. Supplier is solely responsible for all matters relating to compensation and benefits for all of Supplier's personnel who perform Services. This responsibility includes, but is not limited to, (i) 16 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (ii) all matters relating to compliance with all employer obligations to withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state and federal income tax laws, unemployment compensation insurance and state disability insurance tax laws, social security and Medicare tax laws, and all other payroll tax laws or similar laws with respect to all Supplier personnel providing Services; and, e. Supplier will indemnify, defend, and hold CINGULAR harmless from all Liabilities, costs, expenses and claims related to Supplier's failure to comply with the immediately preceding paragraph. 4.4 WORK DONE BY OTHERS If any part of Supplier's Work is dependent upon work performed by others, Supplier shall inspect and promptly report to CINGULAR any defect that renders such other work unsuitable for Supplier's proper performance. Supplier's silence shall constitute approval of such other work as fit, proper and suitable for Supplier's performance of its Work. 4.5 CINGULAR CORPORATE INFORMATION SECURITY POLICY, COMPLIANCE BY BUSINESS PARTNERS, VENDORS, CONTRACTORS Security Requirements for System or Network Access by Contractors Contractors must comply with these security requirements ("Requirements") to have access to Cingular's computers, computer peripherals, computer communications networks, computer systems/applications/software, network elements and their support systems, and the information stored, transmitted, or processed using these resources ("Information Resources.") "Contractor" means a person or business entity with a written agreement ("Agreement") to perform services for Cingular. "User" means any individual performing services under the Agreement, whether as an employee, approved subcontractor, or agent of Contractor. "Cingular Sponsor" means the Cingular management employee responsible for the oversight of the services provided by Contractor. These Requirements apply to Contractors and Users performing services on Cingular premises or remotely accessing Cingular infrastructure, systems or applications using Cingular-provisioned client-VPN and to those providing services to Cingular that are hosted external to Cingular premises. A. COMPLIANCE WITH LAW AND GENERAL POLICY. Contractors must comply with the "CINGULAR CORPORATE INFORMATION SECURITY POLICY" as set forth on Exhibit 1. Contractors must protect Cingular Information Resources and Cingular proprietary or confidential data or information in accordance with the terms and conditions of the Agreement (including any separate confidentiality agreements), and must comply with all applicable international, federal, state, and local laws and regulations related to use of Information Resources and protection of Cingular's data or information. Contractor is responsible for ensuring that all Users it employs or contracts with comply with these Requirements. Additionally, regarding its Users, Contractor shall: 1. Ensure that all Users are covered by a legally binding obligation that protects Cingular's proprietary and confidential information and are briefed on these Requirements. 2. Perform a criminal background check on each User prior to allowing the User to access an Information Resource, and not allow such access if the User has been convicted of or is currently awaiting trial for a felony offense or a misdemeanor related to computer security, theft, fraud or violence. 17 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number SG021306 3. Not subcontract any part of the work under the Agreement whereby a subcontractor will have access to Cingular's Information Resources without written approval of Cingular. B. AUDITS. Upon at least one week's notice from Cingular, and subject to reasonable security requirements of Contractor, Contractor shall provide Cingular's designated representatives, if under a commercially reasonable nondisclosure agreement with both Cingular and Contractor, with access to and any assistance that it may require with respect to the Contractor's facilities, systems and software for the purpose of performing commercially reasonable tests and audits to determine compliance with these Requirements, including intellectual property audits if applicable, data privacy and security audits, and audits or inspections of the services and related operational processes and procedures, and access to any SAS-70 audits performed during the term of the Agreement. If Contractor is advised that it is not in compliance with any aspect of these Requirements, Contractor shall promptly take actions to comply with the audit findings. If Contractor is substantially in nonconformance with the foregoing, in addition to any remedies that Cingular may have, Contractor shall bear the reasonable cost of a re-audit after Contractor indicates to Sponsor that the audit findings have been remedied. Cingular may audit or inspect any computer hardware or software used by Users in the performance of work for Cingular, and may periodically review or monitor any use of Information Resources by User. Any User using Cingular Information Resources in an inappropriate manner may be subject to removal from the Cingular account, and to any other legal remedies Cingular may have. C. PRIVACY OF CUSTOMER INFORMATION. Contractor acknowledges that information regarding Cingular's customers and personnel, such as their account information, (including by way of example, name, address, telephone number, credit card information or social security number) ("Customer Information") are subject to certain privacy laws and regulations, as well as the requirements of Cingular. Such Customer Information is to be considered private, sensitive and confidential. Accordingly, with respect to Customer Information, Contractor agrees it shall not: 1.Use Customer Information for any purpose except as expressly authorized by Cingular in writing; 2.Disclose Customer Information to any party except as expressly authorized by Cingular in writing; 3. Incorporate Customer Information into any database other than in a database maintained exclusively for the storage of Cingular's Customer Information; 4. Sale, license or lease Customer Information to any other party; 5. Allow access to Customer Information only to those employees of Contractor with a need to know and for use only for the purposes set forth in the Agreement. D. NOTIFICATION OF SECURITY BREACH. Contractor will immediately notify Cingular Sponsor of any breach of these Requirements, including any breach that allows or could allow a third party to have access to any Customer Information, including but not limited to the following: Social Security Number Driver License Number Home Address Credit or debit card numbers Date of birth Visa / passport number Bank account numbers Mother's maiden name Application PIN or password Tax identification number Credit information Cingular Account Information 18 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ E. VISA Cardholder Information Security Program (CISP) If applicable, Contractor shall adhere to all Payment Card Industry (PCI) Data Security Standard Requirements (VISA), as may be modified, for storing, processing, and transmitting credit card or debit cardholder information on behalf of Cingular Wireless. Security requirements apply to all "system components" which is defined as any network component or server, or application included or connected to the Cingular Customer Cardholder data environment. Network components include, but are not limited to firewalls, switches, routers, wireless access points, network appliances, or other appliances. Servers include, but not limited to, web database, authentication, and DNS mail proxy. Applications include all purchased and custom applications including internal and external web applications. In the event that Contractor causes harm due to negligence or compromises a Cingular Wireless customer's cardholder information, it shall be liable for all penalties, or expenses incurred as a result of such a compromise. For detailed information regarding the Visa Cardholder information Security Program, see the following web page: http://usa.visa.com/business/accepting_visa /ops_risk_management/cisp.html?ep=v_sym_cisp To view the Payment Card Industry (PCI) Data Security Program requirements, navigate to "PCI Data Security Standard" and open the PDF. F. RETURN OR DESTRUCTION OF DATA. At the termination or expiration of the Agreement or when there is no longer a business need or data retention requirement, or at the request of Cingular, and in accordance with all laws, Contractor will either return, or purge and destroy at Cingular's direction, all Cingular data, including Customer Information from Contractor's and User's own information resources, according to Cingular standards, and will notify Cingular when this has been accomplished. G. CHANGES. These Requirements are subject to change and revision by Cingular from time to time. Cingular is responsible for advising Contractor of any changes. Contractor is responsible for complying with the revised Requirements. If Contractor is unable to comply with the Requirements as revised, it may seek a waiver within a reasonable time following the notification of change. H. WAIVER AND EFFECT. By accepting these Requirements, Contractor agrees to comply fully with all the Requirements. If Contractor wishes to provide Cingular with services that are not in full compliance with the Requirements, it shall request and negotiate with the Cingular Sponsor a written waiver. I. REMEDIES. Failure of Contractor to comply with the Requirements may result in Cingular's terminating the Agreement and exercising any other legal rights it may have. J. CONFLICTS/NON-INTEGRATION. These Requirements are intended to supplement and not replace any written agreements that the Contractor may enter into with Cingular. In the event of a conflict between these Requirements and a signed written agreement between the parties, the signed written agreement shall control. In the event there is a conflict between these Requirement and any oral agreement between the parties, these Requirements shall control. 4.6 OWNERSHIP OF WORK PRODUCT SUPPLIER hereby agrees that CINGULAR shall own all rights, title and interest, including but not limited to copyright, patent, trademarks, trade secrets, and all other intellectual property rights in any and all Software, computer programs, designs, files, technical information, specifications, text, drawings, processes, records, documentation, creative works, concepts, residual knowledge or data, written, oral or otherwise arising out of, related to or resulting from (whether developed by SUPPLIER or its employees, 19 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ agents or contractors, and whether completed or in progress) this Agreement (collectively called "Work Product"). SUPPLIER hereby agrees that the Work Product is being developed as a "work made for hire", provided the Work Product qualifies as such in accordance with the United States copyright laws. If, for any reason, SUPPLIER is ever held or deemed to be the owner of any intellectual property rights set forth herein in the Work Product, then SUPPLIER hereby irrevocably assigns to CINGULAR all such rights, title and interest and agrees to execute all documents necessary to implement and confirm the letter and intent of this section. If SUPPLIER or one or more of its employees, consultants, representatives, subcontractors or agents (collectively called "Associates") first conceives, reduces to practice, makes or develops in the course of work performed under this Agreement, any inventions, discoveries or improvements (collectively called "Inventions"), SUPPLIER hereby agrees to assign to CINGULAR all of SUPPLIER's and its Associates' entire right, title and interest in and to such Inventions and any patents any country may grant thereon. The Work Product and Inventions are deemed to be CINGULAR's Information hereunder and, except as permitted herein, shall not be used or disclosed by SUPPLIER without CINGULAR's prior written approval. If the Work Product or Inventions contains materials SUPPLIER or others previously developed, patented or copyrighted and not developed hereunder, SUPPLIER hereby grants CINGULAR an irrevocable, perpetual, world-wide, royalty-free license to use, copy, modify, distribute, display, perform, import, manufacture, have made, sell, offer to sell, exploit and sublicense such materials for the purpose of exercising CINGULAR's rights, title and interest in the Work Product and Inventions set forth herein. Notwithstanding anything to the contrary herein, CINGULAR acknowledges and agrees that, in performing certain Services, SUPPLIER may host and operate internally its ASP Solution, and that SUPPLIER owns and retains all rights, title and interest in and to the ASP Solution (including but not limited to, all patent rights, copyrights, trade secret rights and other intellectual property and proprietary rights embodied therein). As used herein, the term "ASP Solution" means all information, ideas, know-how, processes, platforms, software (such as, for example, computer programs and other libraries, routines, utilities, templates, functions or components used in creating, providing or accessing the Services or deliverable Work Products), and technologies that are owned by a third party or that were developed by or for SUPPLIER prior to the date hereof, and also including all corrections, enhancements, extensions and other modifications thereof that SUPPLIER may hereafter implement from time to time. To avoid uncertainty, the ASP Solution does not include any CINGULAR Information or any extension of SUPPLIER's technology platform that is developed pursuant to the Services, unique to Cingular's business or requirements and is not generally applicable to SUPPLIER's other customers. SUPPLIER hereby agrees to acquire from every individual person, including but not limited to, employees, subcontractors, agents, Associates, representatives and other third parties who perform under this Agreement such assignments, rights and covenants as to assure that CINGULAR shall receive and have the ability to maintain all rights, title and interest in the Work Product and Inventions. SUPPLIER hereby agrees to provide evidence of such duly executed documents to CINGULAR upon request. 20 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly authorized representatives: SYNCHRONOSS TECHNOLOGIES, INC. CINGULAR WIRELESS LLC By: By: --------------------------------- ------------------------------------ Printed Name: Printed Name: ----------------------- -------------------------- Title: Title: ------------------------------ --------------------------------- Date: Date: ------------------------------- ---------------------------------- 21 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies, and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ Appendix 1 EXECUTIVE ORDERS AND FEDERAL REGULATIONS Work under this Agreement may be subject to the provisions of certain Executive Orders, federal laws, state laws and associated regulations governing performance of this Agreement including, but not limited to: Executive Order 11246, Executive Order 11625, Executive Order 11701 and Executive Order 12138, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veteran's Readjustment Assistance Act of 1974. To the extent that such Executive Orders, federal laws, state laws and associated regulations apply to the Work under this Agreement, and only to that extent, Supplier (also referred to as "Contractor") agrees to comply with the provisions of all such Executive Orders, federal laws, state laws and associated regulations, as now in force or as may be amended in the future, including, but not limited to, the following: 1. EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT CONTRACTORS In accordance with 41 C.F.R.Section 60-1.4(a), the parties incorporate herein by this reference the regulations and contract clauses required by that section, including, but not limited to, Supplier's agreement that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex or national origin. Supplier will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex or national origin. 2. AGREEMENT OF NON SEGREGATED FACILITIES In accordance with 41 C.F.R.Section 60-1.8, Supplier agrees that it does not and will not maintain or provide for its employees any facilities segregated on the basis of race, color, religion, sex or national origin at any of its establishments, and that it does not, and will not, permit its employees to perform their services at any location, under its control, where such segregated facilities are maintained. The term "facilities" as used herein means waiting rooms, work areas, restaurants and other eating areas, time clocks, rest rooms, washrooms, locker rooms and other storage or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees; provided that separate or single-user restrooms and necessary dressing or sleeping areas shall be provided to assure privacy between the sexes. 3. AGREEMENT OF AFFIRMATIVE ACTION PROGRAM Supplier agrees that it has developed and is maintaining an Affirmative Action Plan as required by 41 C.F.R.Section 60-1.4(b). 22 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. Services CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ 4. AGREEMENT OF FILING Supplier agrees that it will file, per current instructions, complete and accurate reports on Standard Form 100 (EE0-1), or such other forms as may be required under 41 C.F.R.Section 60-1.7(a). 5. AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS AND DISABLED VETERANS, VETERANS OF THE VIETNAM ERA. In accordance with 41 C.F.R.Section 60-250.20, and 41 C.F.R.Section 60-741.20, the parties incorporate herein by this reference the regulations and contract clauses required by those provisions to be made a part of government contracts and subcontracts. 6. UTILIZATION OF SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS CONCERNS As prescribed in 48 C.F.R., Ch. 1, 19.708(a): (a) It is the policy of the United states that small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women shall have the maximum practicable opportunity to participate in performing contracts let by any Federal agency, including contracts and subcontracts for systems, assemblies, components and related services for major systems. It is further the policy of the United States that its prime contractors establish procedures to ensure the timely payment amounts due pursuant to the terms of the subcontracts with small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women. (b) Supplier hereby agrees to carry out this policy in the awarding of subcontracts to the fullest extent consistent with efficient contract performance. Supplier further agrees to cooperate in any studies or surveys as may be conducted by the United States Small Business Administration or the awarding agency of the United States as may be necessary to determine the extent of Supplier's compliance with this clause. (c) As used in this Agreement, the term "small business concern" shall mean a small business as defined pursuant to Section 3 of the Small Business Act and relevant regulations promulgated pursuant thereto. The term "small business concern owned and controlled by socially and economically disadvantaged individuals" shall mean a small business concern (i) which is at least fifty-one percent (51%) unconditionally owned by one or more socially and economically disadvantaged individuals, or, in the case of any publicly owned business, at least fifty-one percent (51%) of the stock of which is unconditionally owned by one or more socially and economically disadvantaged individuals; and (ii) whose management and daily business operations are controlled by one or more such individuals. This term shall also mean a small business concern that is at least fifty-one percent (51%) unconditionally owned by an economically disadvantaged Indian tribe or Native Hawaiian Organization, or a publicly owned business having at least fifty-one percent (51%) of its stock unconditionally owned by one of these entities which has its management and daily business controlled by members of an economically disadvantaged Indian tribe or Native Hawaiian Organization, and which meets the requirements of 13 CRF part 124. Supplier shall presume that "socially and economically disadvantaged individual" includes Black Americans, Hispanic Americans, Native Americans, Asian-Pacific Americans, Subcontinent Asian Americans and other minorities, or any other individual found to be disadvantaged by the Administration pursuant to Section 8(a) of the Small Business Act. Supplier shall presume that socially and economically disadvantaged entities also include Indian Tribes and Native Hawaiian Organizations. (d) The term "small business concern owned and controlled by women" shall mean a small business concern (i) which is at least fifty-one percent (51%) owned by one or more women, or, in the case 23 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Agreement Number _____ of any publicly owned business, at least fifty-one percent (51%) of the stock of which is owned by one or more women, and (ii) whose management and daily business operations are controlled by one or more women; and (e) Suppliers acting in good faith may rely on written representations by their subcontractors regarding their status as a small business concern, a small business concern owned and controlled by socially and economically disadvantaged individuals or a small business concern owned and controlled by women. 7. SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUBCONTRACTING PLAN. The subcontractor will adopt a plan similar to the plan required by 48 CFR Ch. 1 at 52.219-9. 24 PROPRIETARY INFORMATION The information contained in this Agreement is not for use or disclosure outside CINGULAR, Supplier, their affiliated companies and their third party representatives, except under written Agreement by the contracting Parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION.
Cingular Wireless LLC RFP SH092801 Appendix 2(a) PRIME SUPPLIER MBE/WBE/DVBE PARTICIPATION PLAN PRIME SUPPLIER NAME __________________________ ADDRESS: _____________________________________ TELEPHONE NUMBER: ____________________________ DESCRIBE GOODS OR SERVICES BEING PROVIDED UNDER THIS AGREEMENT: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ DESCRIBE YOUR M/WBE-DVBE OR SUPPLIER DIVERSITY PROGRAM AND THE PERSONNEL DEDICATED TO THAT PROGRAM: ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ THE FOLLOWING, TOGETHER WITH ANY ATTACHMENTS IS SUBMITTED AS AN MBE/WBE/DVBE PARTICIPATION PLAN. 1. GOALS A. WHAT ARE YOUR MBE/WBE/DVBE PARTICIPATION GOALS? - MINORITY BUSINESS ENTERPRISES (MBES) _____________% - WOMEN BUSINESS ENTERPRISES (WBES) _____________% - DISABLED VETERANS BUSINESS _____________% ENTERPRISES (DVBES) B. WHAT IS THE ESTIMATED ANNUAL VALUE OF THIS CONTRACT WITH CINGULAR WIRELESS? ______________ C. WHAT ARE THE DOLLAR AMOUNTS OF YOUR PROJECTED MBE/WBE/DVBE PURCHASES? - MINORITY BUSINESS ENTERPRISES (MBES) _____________ - WOMEN BUSINESS ENTERPRISES (WBES) _____________ - DISABLED VETERANS BUSINESS _____________ ENTERPRISES (DVBES) * SEE MBE/WBE/DVBE CANCELLATION CLAUSE IN AGREEMENT FOR DEFINITIONS OF MBE, WBE, AND DVBE* 2. LIST THE PRINCIPAL GOODS AND/OR SERVICES TO BE SUBCONTRACTED TO MBE/WBE/DVBEs OR DELIVERED THROUGH MBE/WBE/DVBE VALUE ADDED RESELLERS. ________________________________________________________________________________ PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 25
Cingular Wireless LLC RFP SH092801 ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ DETAILED PLAN FOR USE OF M/WBES-DVBES AS SUBCONTRACTORS, DISTRIBUTORS, VALUE ADDED RESELLERS For every product and service you intend to use, provide the following information: (Attach additional sheets if necessary) CLASSIFICATION PRODUCTS/SERVICES COMPANY NAME (MBE/WBE/DVBE) TO BE PROVIDED $ VALUE DATE TO BEGIN - ------------ -------------- ----------------- ------- ------------- ____________ ______________ _________________ _______ _____________ ____________ ______________ _________________ _______ _____________ ____________ ______________ _________________ _______ _____________ ____________ ______________ _________________ _______ _____________ 3. SELLER AGREES THAT IT WILL MAINTAIN ALL NECESSARY DOCUMENTS AND RECORDS TO SUPPORT ITS EFFORTS TO ACHIEVE ITS MBE/WBE/DVBE PARTICIPATION GOAL (S). SELLER ALSO ACKNOWLEDGES THE FACT THAT IT IS RESPONSIBLE FOR IDENTIFYING, SOLICITING AND QUALIFYING MBE/WBE/DVBE SUBCONTRACTORS, DISTRIBUTORS AND VALUE ADDED RESELLERS. 4. THE FOLLOWING INDIVIDUAL, ACTING IN THE CAPACITY OF MBE/WBE/DVBE COORDINATOR FOR SELLER, WILL: - ADMINISTER THE MBE/WBE/DVBE PARTICIPATION PLAN, - SUBMIT SUMMARY REPORTS, AND - COOPERATE IN ANY STUDIES OR SURVEYS AS MAY BE REQUIRED IN ORDER TO DETERMINE THE EXTENT OF COMPLIANCE BY THE SELLER WITH THE PARTICIPATION PLAN. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 26
Cingular Wireless LLC RFP SH092801 NAME: (PRINTED) ___________________________________________________________ TITLE: ____________________________________________________________________ TELEPHONE NUMBER: _________________________________________________________ AUTHORIZED SIGNATURE: _____________________________________________________ DATE: ___________ PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 27
Cingular Wireless LLC RFP SH092801 Appendix 2(b) CINGULAR M/WBE-DVBE QUARTERLY RESULTS REPORT NOTE: Subcontracting & Value Added Reseller Results should reflect ONLY M/WBE-DVBE dollars directly traceable to purchases DURING THE REPORT QUARTER. 1. REPORTING COMPANY: 2. CONTRACT/WORK ORDER 3. REPORT QUARTER: This report reflects the Name: ________________________ NUMBER: ________________ utilization of Minority Business Enterprise/Woman Address: _____________________ Business Enterprise/Disabled Veterans Enterprise ______________________________ participation for period through City, ________________________ State, _______________________ Zip: _________________________ Telephone: ___________________ (If available) (Please indicate dates) 4. PARTICIPATION GOAL 5. PARTICIPATION ACHIEVEMENT ANNUAL ACTUAL FOR GOAL ---------- QUARTER Percent of Total MBE WBE DVBE MBE WBE DVBE - ---------------- ---- --- ---- ---------- ---- --- Purchases __% __% __% Subcontracting Dollars $___ $___ $___ --- --- --- ---- ---- ---- Value Added Reseller Dollars $___ $___ $___ ---- ---- ---- Total Purchase Dollars $___ ___ ___ ---- ---- ---- Percent of Total Purchases __% __% __% ---- ---- ---- PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 28
Agreement Number: _____ VALUE ADDED RESELLER* RESULTS *SUPPLIER WHO PURCHASES PRODUCTS/SERVICES FROM AN ORIGINAL EQUIPMENT MANUFACTURER OR OTHER PRIME SUPPLIER FOR RESALE AND PROVIDES ENHANCEMENTS OR ADDED VALUE TO THE BASIC PRODUCT. (Attach additional sheets if necessary) 6. Ethnic/Gender: Total Dollars: -------------- -------------- Name: ___________________________________________________________________________________ Address: ________________________________________________________________________________ City, ___________________________________________________________________________________ State, __________________________________________________________________________________ Zip: ____________________________________________________________________________________ Telephone: ______________________________________________________________________________ Goods or Services: ______________________________________________________________________ Ethnic/Gender: Total Dollars: -------------- -------------- Name: ___________________________________________________________________________________ Address: ________________________________________________________________________________ City, ___________________________________________________________________________________ State, __________________________________________________________________________________ Zip: ____________________________________________________________________________________ Telephone: ______________________________________________________________________________ PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 29
Agreement Number: _____ Goods or Services: ______________________________________________________________________ PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 30
Agreement Number: _____ EXHIBIT 1 It is the policy of Cingular Wireless to take active steps to ascertain any identified or suspected risks to the electronic information and services of the company through the use of, providing external access to, outsourcing to or employment of Contractors. Acceptance of this exhibit provided an explicit assertion of compliance with each of the individual provisions as enumerated within this exhibit. Security Compliance Requirements WIRELESS NETWORK ACCESS WNA.1 All applications that are designed to use wireless networking do not depend on that networking infrastructure to provide an appropriate level of encryption or authentication. WNA.2 Vendor always has Encrypted connections enabled through VPN. WNA.3 Encryption keys are be changed frequently on VPN appliance. WNA.4 The strongest level of encryption available on the wireless access point and wireless device is utilized. WNA.5 Where possible, encryption key is changed on each new wireless device connection to the wireless network. WNA.6 Where possible, encryption key is changed periodically during a connection that is deemed to be long in duration on VPN appliance. WNA.7 Wireless access is only permitted through formally authorized, approved and managed access devices connected to the company internal networks. VIRUS DETECTION AND MANAGEMENT VDM.1 Vendor employees do not open e-mail attachments from an unknown source and confirm that attachments sent from entities or persons that they know are indeed legitimate. VDM.2 E-mail agents are configured to not preview or open e-mail attachments without an explicit action on part of the user. VDM.3 Malicious code utilities (virus detection software) is kept recent (to within two weeks) to current to patch levels provided by the virus detection software company. USER IDENTITY (REQUIREMENTS) UIR.1 Access to electronic information is granted only to specific individuals, not to groups of individuals. UIR.2 Each user may has only one, unique UserID used to authenticate or identify themselves to any particular application or computing resource for a specific role with associated access privileges. UIR.3 Systems that permit UserID's that are not constrained to the normal access controls, such as Superuser, provide for a unique identifier, such as an alias, for each individual Superuser (such as a system administrator). UIR.4 Each computer and communication system UserID uniquely identifies only one user. There are no generic or anonymous UserID's UIR.5 UserID's are not be utilized by anyone except the individuals to whom they have been issued; the sharing of UserID's is forbidden. UIR.6 Systems, common services and applications maintain logs reflecting the activities of all users and attempted, but unsuccessful user activities. UIR.7 logs are be maintained in a form that cannot readily be viewed by unauthorized persons PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 31
Agreement Number: _____ UIR.8 Superuser or Administrator login access is used only when needed for system management activities or explicitly approved business need. UIR.9 Vendor and other generic or system accounts are removed or appropriately secured. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 32
Agreement Number: _____ STRONG AUTHENTICATION (REQUIREMENTS) SAR.1 Access Only Single factor biometric authentication which is at least ***% accurate is used For biometric use. SAR.2 Strong authentication is used by all system, application, database and network administrators. REMOTE NETWORK ACCESS RNA.1 Access Vendor VPN sessions that exceed *** in duration are automatically terminated PASSWORDS PWR.1 Passwords are used only in conjunction with user identity as part of authentication processes PWR.2 Passwords are not shared or divulged and are be kept secure by the owner of the password PWR.3 All network, system and application access passwords MUST: - be minimum of *** in length - contain at least *** - contain at least ***, PWR.4 Where technically feasible, all network, system and application access passwords SHOULD NOT: - ***. PWR.5 UserID's and passwords are not written on or near the personal computing device or work area PWR.6 Controls are in place to ensure password are not be easily guessed by dictionary "look ups" PWR.7 Passwords are changed at a minimum interval of *** for all general interactive logins PWR.8 Passwords are changed at a minimum interval of *** for all Administrative or privileged user passwords PWR.9 Changed passwords are ***. PWR.10 Individuals can not use *** to satisfy the password change requirement PWR.11 *** passwords are expressly forbidden. PWR.12 Systems and network administrators must change or remove *** those products into the infrastructure. PWR.13 A password used for access to a customer, vendor, or business partner system is not ***. PWR.14 All systems and configuration/management consoles as well as user desktops that support screensavers or password locking after a period of interactive use inactivity implement password locking where the idle period before locking is no more than ***. PWR.15 the password change frequency for programmatic (versus interactive) authentications to or from a data center resident server or infrastructure device shall be *** PWR.16 facilities requiring passwords for access must require a password change on the ***. ENCRYPTION ENR.1 When using commercial encryption software or hardware, it has had appropriate and independent certification of its correct implementation and accuracy. ENR.2 All customer private and account information is transported and stored in encrypted form, unless demonstrated by a risk assessment that the security of the data's containing environment is adequate to obviate this requirement. ENR.3 Private encryption keys are only disclosed to entities outside of Vendor upon proper presentation by legal authority. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 33
Agreement Number: _____ ENR.4 Assigned owners of encryption keys use them only for their intended purpose, take appropriate precautions to prevent their unauthorized access or use and report suspected compromise to the Director of Enterprise Information Security or similarly functioning title. ENR.5 Encryption keys that have been compromised (as well as those keys that are suspected of being compromised that cannot be satisfactorily determined to be secure) are revoked and new keys generated for subsequent use. ENR.6 Passwords stored on Vendor computing resources are stored in an encrypted form ENR.7 Encryption keys are not be stored in the same repository as the information being encrypted with those keys. ENR.8 There is a formal and practiced key management process ENR.9 Symmetric Encryption keys are not transmitted in clear-text format. SYSTEM ACCESS POLICY: AUTHENTICATION, AUTHORIZATION, REVOCATION SYR.1 All requests for access to the computing resources of the company are through an officially approved and documented process. SYR.2 The company's User Identity Policy and Password Policy governs authentication. SYR.3 Explicit authentication is required for access to each and every company computing system. SYR.4 The use of services (e.g. anonymous FTP, TFTP), which require no user identification and authentication, is NOT allowed SYR.5 A banner, stating that the system being accessed belongs to Vendor, is presented to all users, prior to their login to the system. SYR.6 Vendor does not use the word "WELCOME" or other words that might be construed as an invitation by unauthorized users SYR.7 Whenever any security, system, network, database and application administrators voluntarily terminate their employment, their ability to authenticate to any company system is revoked before they leave the premises of the company or in the case of termination before they are notified of their termination. SYR.8 Whenever any employee is involuntarily terminated, their ability to authenticate to any company system is revoked before the employee is notified of their termination. SYR.9 User identities for active employees on company computing resources that have not been used within a period of *** are disabled SYR.10 User identities for active employees on company computing resources that have not been used within a period of *** are removed SYR.11 All requests for access to the computing resources of the company are made in writing or through an officially approved process. SECURITY CHANGE MANAGEMENT SYR.12 All requests for access to the computing resources of Cingular are made in writing or through an officially approved process. SYR.13 Security change management procedure have at least the following characteristics: - must be in complete compliance with the overall Cingular Change Management process - details the steps involved in making each change to the system - includes an analysis of the risks that the change may entail - assigns responsibilities for review and assurance - specifies testing and staging procedures where appropriate - requires appropriate documentation of all changes - requires appropriate approval/authorization for all changes - is periodically audited to verify compliance PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 34
Agreement Number: _____ - provides for a "back-out" procedure should the change prove to have unexpected consequences. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 35
Agreement Number: _____ CINGULAR WIRELESS EXHIBIT B EXECUTIVE ORDERS AND FEDERAL REGULATIONS Work under this Agreement may be subject to the provisions of certain Executive Orders, federal laws, state laws, and associated regulations governing performance of this contract including, but not limited to: Executive Order 11246, Executive Order 11625, Executive Order 11701, and Executive Order 12138, Section 503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era Veteran's Readjustment Assistance Act of 1974. To the extent that such Executive Orders, federal laws, state laws, and associated regulations apply to the work under this Agreement, and only to that extent, SUPPLIER (also referred to as "SUPPLIER") agrees to comply with the provisions of all such Executive Orders, federal laws, state laws, and associated regulations, as now in force or as may be amended in the future, including, but not limited to the following: 1. EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT SUPPLIERS In accordance with 41 C.F.R. Section 60-1.4(a), the parties incorporate herein by this reference the regulations and contract clauses required by that section, including but not limited to, SUPPLIER's agreement that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The SUPPLIER will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, or national origin. 2. AGREEMENT OF NON SEGREGATED FACILITIES In accordance with 41 C.F.R. Section 60-1.8, SUPPLIER agrees that it does not and will not maintain or provide for its employees any facilities segregated on the basis of race, color, religion, sex, or national origin at any of its establishments, and that it does not and will not permit its employees to perform their services at any location, under its control, where such segregated facilities are maintained. The term "facilities" as used herein means waiting rooms, work areas, restaurants and other eating areas, time clocks, rest rooms, wash rooms, locker rooms and other storage or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees; provided, that separate or single-user restroom and necessary dressing or sleeping areas shall be provided to assure privacy between the sexes. 3. AGREEMENT OF AFFIRMATIVE ACTION PROGRAM SUPPLIER agrees that it has developed and is maintaining an Affirmative Action Plan as required by 41 C.F.R. Section 60-1.4(b). 4. AGREEMENT OF FILING SUPPLIER agrees that it will file, per current instructions, complete and accurate reports on Standard Form 100 (EE0-1), or such other forms as may be required under 41 C.F.R. Section 60-1.7(a). 5. AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS AND DISABLED VETERANS, VETERANS OF THE VIETNAM ERA. In accordance with 41 C.F.R. Section 60-250.20, and 41 C.F.R. Section 60-741.20, the parties incorporate herein by this reference the regulations and contract clauses required by those provisions to be made a part of government contracts and PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 36
Agreement Number: _____ subcontracts. 6. EXECUTIVE ORDER 13201 COMPLIANCE In accordance with 29 C.F.R. Part 470.2(b) the parties incorporate by reference the regulations and contract clauses required by those provisions to be made a part of covered subcontracts and purchase orders and SUPPLIER agrees to comply with the provisions of 29 CFR Part 470. 7. UTILIZATION OF SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS CONCERNS AS PRESCRIBED IN 48 C.F.R., CH. 1, 19.708(A): (A) It is the policy of the United states that small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women shall have the maximum practicable opportunity to participate in performing contracts let by any Federal agency, including contracts and sub-contracts for systems, assemblies, components, and related services for major systems. It is further the policy of the United States that its prime SUPPLIERs establish procedures to ensure the timely payment amounts due pursuant to the terms of the subcontracts with small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women. (B) The SUPPLIER hereby agrees to carry out this policy in the awarding of subcontracts to the fullest extent consistent with efficient contract performance. The SUPPLIER further agrees to cooperate in any studies or surveys as may be conducted by the United States Small Business Administration or the awarding agency of the United States as may be necessary to determine the extent of the SUPPLIER's compliance with this clause. (C) As used in this contract, the term small business concern shall mean a small business as defined pursuant to section 3 of the Small Business Act and relevant regulations promulgated pursuant thereto. The term small business concern owned and controlled by socially and economically disadvantaged individuals shall mean a small business concern which is at least 51 percent unconditionally owned by one or more socially and economically disadvantaged individuals; or, in the case of any publicly owned business, at least 51 percent of the stock of which is unconditionally owned by one or more socially and economically disadvantaged individuals; and (2) whose management and daily business operations are controlled by one or more such individuals. This term also means small business concern that is at least 51 percent unconditionally owned by an economically disadvantaged Indian tribe or Native Hawaiian Organization, or a publicly owned business having at least 51 percent of its stock unconditionally owned by one of these entities which has its management and daily business controlled by members of an economically disadvantaged Indian tribe or Native Hawaiian Organization, and which meets the requirements of 13 CRF part 124. The SUPPLIER shall presume that socially and economically disadvantaged individual include Black Americans, Hispanic Americans, Native Americans, Asian-Pacific Americans, Subcontinent Asian Americans, and other minorities, or any other individual found to be disadvantaged by the Administration pursuant to section 8(a) of the Small business Act. The SUPPLIER shall presume that socially and economically disadvantaged entities also include Indian Tribes and Native Hawaiian Organizations. (D) The term "small business concern owned and controlled by women" shall mean a small business concern (i) which is at least 51 percent owned by one or more women, or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women, and (ii) whose management and daily business operations are controlled by one or more women; and (E) SUPPLIERs acting in good faith may rely on written representations by their sub-SUPPLIERs regarding their status as a small business concern, a small business concern owned and controlled by socially and economically disadvantage individuals or a small business concern owned and controlled by women. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 37
Agreement Number: _____ 8. SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUB-CONTRACTING PLAN. THE SUB-SUPPLIER WILL ADOPT A PLAN SIMILAR TO THE PLAN REQUIRED BY 48 CFR CH. 1 AT 52.219-9. PROPRIETARY INFORMATION The information contained herein is not for use or disclosure outside CINGULAR, supplier, their affiliated and subsidiary companies, and their third party representatives, except under written agreement. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 9/14/99 Rev. 02/26/01 38
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.synchronoss.com (CINGULAR LOGO) raising the bar CINGULAR ONLINE Cingular Online Order Management Center (OMC) Statement of Work (SOW) September 1, 2005 Final CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.synchronoss.com TABLE OF CONTENTS 1.0 INTRODUCTION .......................................................... 4 1.1 GENERAL AGREEMENTS ............................................... 4 1.2 OVERVIEW PROGRAM SCOPE ........................................... 4 2.0 SERVICE TERM .......................................................... 5 3.0 OMC - ASP PROGRAM OBJECTIVES .......................................... 6 3.1 TRANSACTION PROCESSING ........................................... 6 3.2 ORDER VOLUME SCOPE ............................................... 6 TABLE 1.0: PROJECTED ANNUAL ORDER VOLUMES 2005* ........................ 6 3.3 ORDER MANAGEMENT CENTER WORK FLOW ................................ 6 4.0 OMC - ASP SOLUTIONS ................................................... 7 4.1 ORDER GATEWAY .................................................... 7 4.2 WORKFLOW MANAGER ................................................. 7 4.3 OMC STANDARD REPORTING PLATFORM .................................. 7 4.4 INTEGRATED IVR SOLUTION .......................................... 8 5.0 ORDER GATEWAY AND ORDER MANAGER HOSTING ............................... 9 5.1 HOSTING REQUIREMENTS ............................................. 9 5.2 SECURE ENVIRONMENT ............................................... 9 5.3 ACCESS SECURITY .................................................. 9 5.4 SECURITY AND PRIVACY ............................................. 9 5.5 ENVIRONMENTAL STANDARDS .......................................... 10 5.6 MONITORING ....................................................... 10 5.7 BACKUPS .......................................................... 10 6.0 DISASTER RECOVERY (DR) ................................................ 11 6.1 DR SOLUTION OVERIEW .............................................. 11 6.2 DR SERVICE LEVELS ................................................ 11 7.0 CINGULAR TERMINATION FOR CONVENIENCE AND BUY-OUT PROVISION ............ 12 7.1 CINGULAR TERMINATION FOR CONVIENENCE ............................. 12 7.2 DEDICATED INFRASTRUCTURE BUYOUT .................................. 12 8.0 RELATED DOCUMENTS ..................................................... 14 9.0 SIGNOFF SHEET ......................................................... 15 CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 1.0 INTRODUCTION 1.1 GENERAL AGREEMENTS This Statement of Work ("SOW") between Cingular Wireless LLC ("Cingular") and Synchronoss Technologies, Inc. ("STI") is governed by the Professional Services Agreement ("PSA") dated September 1, 2005. The parties agree that this SOW confirms and memorializes an agreement with respect to services provided to Cingular by STI commencing April 28, 2003 and replaces and supersedes the Cingular eCommerce Statement of Work dated July 16, 2003 and the "Appendix A: AWS Order Management Center (OMC) SOW", dated July, 2003 as amended in their entirety. As such, the parties agree that the Cingular eCommerce Statement of Work dated July 16, 2003 and the "Appendix A: AWS Order Management Center (OMC) SOW", dated July 2003, as amended, are terminated as of the date hereof, provided, any rights that accrued thereunder prior to the date hereof shall survive termination. Defined terms used in this SOW will have the meanings ascribed to them in this SOW or in the PSA. In the event of a conflict between this SOW and the PSA, the terms of the SOW will govern. SOW modifications need to be in writing, as well as mutually agreed upon by both parties. 1.2 OVERVIEW PROGRAM SCOPE The scope of this SOW is to define the work activities, transaction pricing, forecasting process, service level agreements and remedies associated with the Services performed by STI for Cingular's internet organization ("Cingular Online"). Cingular Online objectives are to streamline the back office management process relating to the sale of wireless telecommunications services by Cingular Online, improve cycle times for such sales, reduce the transaction cost per subscriber and create an exceptional customer experience. This SOW provides Cingular Online with an Application Service Provider ("ASP") solution that enables STI to manage Cingular's business objectives. The Services to be performed by STI under this SOW are as follows: CUSTOMER ONLINE ORDER MANAGEMENT CENTER (OMC): - The process, tools and organizations that support Cingular Online transaction management. Transaction management includes, but is not limited to, processing data required to fulfill online orders ("Data Processing"), taking inbound calls from customers and on occasion placing outbound customer calls, and managing and pursuing to resolution issues with the transaction process ("Exception Processing"). - Operational metrics and executive reporting. ORDER GATEWAY AND ORDER MANAGER: - The configuration management, hosting and Tier 1-3 support of the Order Gateway (defined and described in Section 4.1 below), Workflow Manager (defined and described in CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com Section 4.0 below), Email Manager (STI's system for tracking and responding to emails) and Reporting Platform (defined and described in Section 4.3 below). 2.0 SERVICE TERM The term of this SOW is two (2) years from the date of signature of this SOW (the "Initial Term"). The SOW will renew in successive additional one-year terms, unless either party provides written notice of non-renewal *** prior to the date of termination. Any time during the term of this SOW, either party may propose an increase or decrease in the scope of this SOW. In such event, the parties will negotiate in good faith an amendment to this SOW with the revised scope, deliverables, and associated pricing. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 3.0 OMC - ASP PROGRAM OBJECTIVES The objectives for the Order Management Center ("OMC") are to establish and manage scalable, reliable and flexible center operations. The OMC will focus on meeting service level agreements ("SLAs") for sales transaction processing, inbound call handling and customer contacts for Cingular Online. STI is required to closely adhere to all of Cingular's business processes and security standards in performing its OMC Services to ensure a seamless Cingular branded customer experience. The OMC will support business from Cingular Online consumer and business customers. 3.1 TRANSACTION PROCESSING The primary source of transaction volumes will be generated from Cingular front -end clients (e.g., Premiere and Overdrive). The goal of the OMC is to consistently deliver against the SLA commitments. The OMC operating hours will be flexible to support the overall Cingular Online objectives. The OMC will operate seven days a week and will support the hours of operation required by Cingular Online including 7x24 OMC support. 3.2 ORDER VOLUME SCOPE Order volume commitments will be adjusted ***. A *** forecast will be provided to STI by Cingular on the ***. The forecast will provide STI with the revised transaction volume requirements for the following ***. This data will be utilized to revise the *** order volume commitments for the OMC. Addendum A describes in detail the forecast methodology. TABLE 1.0: PROJECTED ANNUAL ORDER VOLUMES 2005* 2005 Gross Add Order 2005 Non- Gross Add Volume Projections Transactions Feature Requests - -------------------- ------------------- ---------------- *** *** *** * The forecast process is defined in Addendum A - Pricing Agreement. SLA and Remedies are defined in Addendum B. 3.3 ORDER MANAGEMENT CENTER WORK FLOW A key objective of the OMC is to consistently meet a *** cycle time from "click (order) to call". In order to accomplish this objective, the OMC will streamline the process by reducing the number of manual handoffs in the current process. In addition, the OMC agents will manage all inbound and outbound customer contacts associated with Cingular Online transactions. The OMC will leverage the integrated suite of ASP products described in Section 4.0 of this SOW to meet and exceed SLA objectives. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 4.0 OMC - ASP SOLUTIONS 4.1 ORDER GATEWAY STI will provide Cingular Online with an order gateway ("Order Gateway"). The Order Gateway is the transaction hub-and-spoke operation supporting all Cingular Online transactions. The Order Gateway interfaces with front-end web clients, validation services, as well back-end systems of record for flow through automated processing. The Order Gateway provides a single platform for fulfilling multiple transactions across all technologies. 4.2 WORKFLOW MANAGER The "Workflow Manager" is a web-based workflow tool for both business and consumer Cingular Online transactions. This Workflow Manager is used to track fully automated transactions and manage transaction fallout. The Workflow Manager provides one unified platform for managing all online transactions. The key benefits are: - A unified workflow and platform across all transactions - Provide visibility to online transactions in a single platform bringing together multiple back office systems into a common workflow management tool 4.3 OMC STANDARD REPORTING PLATFORM STI will provide Cingular with operational metrics and visibility to all transactions flowing through the Order Gateway and Workflow Manager. The Reporting Platform will provide data and metrics on a historical, daily and in real-time basis. The Reporting Platform provides complete visibility for each step of the Cingular online transaction management process. The following reporting tools are components of the Reporting Platform and will be enhanced and managed throughtout the life of this program: - Real-Time Reporting (RTR) portal will provide visibility and fallout statistics as transactions flow through the gateway and change status throughout the transaction lifeccyle process. - Mobile reports that allow Cingular key business users to receive critical data on their online transactions right to their Blackberry or data device. - Daily Operational Reports will provide analysis and trends for all data and voice transactions The following KPIs will be provided to Cingular on a daily, weekly, monthly and quarterly basis: a) Total orders processed via the OMC b) Total orders processed through Order Gateway, fallout error queue, etc c) Total order received and total orders entered by the order center cut off time d) Total orders entered and not fulfilled by the OMC CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com e) Total orders activated, shipped and cancelled f) Total orders in queue to be processed at the OMC (real-time) g) Real-time order status tracking throughout the life cycle of an order. Identify order process flow constraints h) Number of Transactions Received by Order Gateway - This report shows the total number of orders received by the Order Gateway trended over time intervals. i) Number of Transactions Processed by Order Type, Order Center, and Service Representative - As the Order Gateway receives orders, they will be directed to various Order Centers. This report shows the total number of orders processed by Order Center, Order Type, and Service Representative trended over time intervals. j) Number of Failed Transactions - This report will show the total number of failed transactions along with the corresponding reason code at any given time. k) Number of Orders by Queue - As the Order Gateway Gateway receives orders, they will be put in queues for processing. This report shows the total number of orders, in the Queue, at any given time. l) Time Spent by Orders in Queue - This report shows the shortest time, longest time, and the average time spent by orders in queues trended over time intervals. Additional reports will be deployed during the term of this SOW after formal requirements are developed. and mutually agreed to by both parties 4.4 INTEGRATED IVR SOLUTION STI will provide Cingular with a voice and DTMF enabled IVR. The IVR will provide Cingular with call queueing capabilities, inbound call load balancing, customer self service and reporting capabilities. The IVR is a key product in managing customer contacts and managing the call to order ratio for the OMC. The IVR will be developed and managed by STI. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 5.0 ORDER GATEWAY AND ORDER MANAGER HOSTING The objective of hosting the Order Gateway and Workflow Manager is to provide Cingular with a standard environment for all Cingular clients interfacing with the Order Gateway. The costs identified in this SOW are based upon STI standard pricing. Significant deviations from the STI systems architecture that exists on the Effective Date could impact the cost and schedule for the Order Gateway effort. In addition to hosting the application, STI will provide Tier 1 -3 support for this environment. Tier 1-3 services are defined in Addendum D Tier 1-3 Operations Management Document. 5.1 HOSTING REQUIREMENTS STI will provide and maintain all facilities, including: physical premises, server(s), database server(s), firewall(s), Internet connectivity and any other facilities required to support the Gateway and Order Manager. STI will provide to Cingular a list of all hardware, software, and equipment located at STI's premises that will be used to perform the Services required under this SOW. STI shall provide sufficient hardware, software and equipment to ensure ***% availability of the Services. Subject to Cingular's payment of the fees set forth in Section 7.2, Cingular shall own the hardware and equipment purchased by STI to fulfill its obligations under this SOW (the "Dedicated Infrastructure"). 5.2 SECURE ENVIRONMENT The premises, hardware, and application must be accessible only to authorized personnel. *** 5.3 ACCESS SECURITY Access control is achieved via a combination of access control ***. 5.4 SECURITY AND PRIVACY In the event STI receives Cingular Data (as defined in the PSA), STI may not use such Cingular Data for any purpose other than the fulfillment of STI's obligations of this SOW. STI may not provide such Cingular Data to any third-party for any reason, unless specifically authorized in writing by Cingular; provided, however, if STI is required to produce such Cingular Data to comply with any legal, regulatory, law enforcement or similar requirements or investigations, STI may do so after providing Cingular i) prior written notice of its intent to produce the Cingular Data and ii) an opportunity to seek a protective order or similar mechanism to prevent disclosure as Cingular deems necessary. STI shall comply with any other Cingular security or privacy requirements in effect at any time during the term of this SOW. Such requirements include, but are not limited to, compliance with Cingular's privacy policy, including the restrictions on the use of cookies and web beacons, requirements to encrypt customer information in a certain manner and requirements to store customer and other Cingular information in a certain manner. At a minimum, STI will undertake the following measures to ensure the security of all Cingular Data and other Cingular information: CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com *** 5.5 ENVIRONMENTAL STANDARDS Any hardware required to perform the Services under this SOW will be protected from damage by: *** In the event of a loss of commercial power, the facility is connected to *** capable of supporting the STI Managed Data Facility located in *** for ***. 5.6 MONITORING The following monitoring tools and practices will be provided by STI. *** The production system will reside in the STI MDF. The MDF is equipped with ***. 5.7 BACKUPS Data and applications will be automatically backed up ***. STI will implement a real-time mechanism to ensure the safety and integrity of Order Gateway data. On the ***. The backup is an automated process. Additionally, the backup from the *** is stored ***. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 6.0 DISASTER RECOVERY (DR) STI will provide a disaster recovery solution for the all Services required under this SOW that enables rapid restoration of all functions of the system in event of a long-term service disruption to the STI MDF. This section provides an overview of the infrastructure required to support the disaster recovery solution as well as the service levels associated with the solution. 6.1 DR SOLUTION OVERIEW STI will leverage its *** to provide a highly available system that can restore the Cingular Online ASP system to full service within *** of a total service outage in its *** facility. STI will place the current *** in the *** facility as the core component of this solution. This environment will be augmented to provide sufficient server hardware and software to be a functional equivalent to the current production environment in terms of handling order volume and user load. The *** will contain a full compliment of network infrastructure including firewalls, load balancers and high-speed switches to ensure all network connectivity is equivalent to production as well. A *** will be implemented to ensure that a full copy of the production database is maintained in the *** at all times. In the event of a total service disruption in the *** facility, the *** will be reconfigured to access the production database and provide the production instance of the Cingular Online ASP system. 6.2 DR SERVICE LEVELS The following service levels are associated with the DR solution: - Service restoration time: *** - System performance level: equal to production in terms of user and order volume - System SLA's: same as for production (Addendum B). System will conform to the requirements of Section 5.0 of this document NOTE: This solution will rely on the implementation of a dedicated, private circuit (e.g. friends net connection) between STI's Bridgewater, NJ office and Cingular's Bothell, WA facility. - DR test will be performed *** times *** at a mutually agreed to time by both parties. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 7.0 CINGULAR TERMINATION FOR CONVENIENCE AND BUY-OUT PROVISION In the event Cingular desires to terminate the SOW prior to the end of its term, Cingular may exercise its right for Termination for Convenience as described in Section 7.1. In addition, STI may provide transition services subject to a mutually agreeable SOW that may include the following terms: 1. Specific key milestones and dates in which Cingular can exercise the right to migrate all or part of the ActivationNow(R) Platform and the OMC Services to a Cingular location. 2. Identification of the work effort needed and the related costs to establish a mutually acceptable SOW to help transition the production environment to Cingular. 7.1 CINGULAR TERMINATION FOR CONVIENENCE 1. If Cingular or STI terminates for convenience with less than *** notice, Cingular or Synchronoss (whichever party terminates) will pay the other a termination fee equal to ***% of the previous *** average manual and automated order processing and inbound call transaction processing cost x *** (the "Termination Fee"). 2. In the case of a termination by Cingular, Cingular will not be required to pay the Termination Fee if it provides STI with at least *** notice of such termination and the traffic during the ramp down period is equal to or more than ***% of the previous *** average manual and automated order processing and inbound call transaction processing volume x ***. 7.2 DEDICATED INFRASTRUCTURE BUYOUT 1. Upon any termination of the PSA or this SOW prior to expiration of the Initial Term, Cingular may, at its discretion, pay the applicable Buyout Fee set forth in Table 2 below in exchange for ownership of the Dedicated Infrastructure (if Cingular elects not to pay the Buyout Fee, then STI shall retain ownership of the Dedicated Infrastructure). At the end of the *** of the Term of the Agreement, ownership of the Dedicated Infrastructure will automatically vest in Cingular without further action. TABLE 2: BUYOUT FEE* *** BUYOUT - --- ------ *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com *** BUYOUT - --- ------ *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** *** $*** * The Buyout Fee in this table is in addition to the Termination Fee defined in paragraph 1 and 2 of section 7.1. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 8.0 RELATED DOCUMENTS 1. Addendum A - Cingular Online OMC Pricing Agreement doc 2. Addendum B - Cingular Online OMC SLA and Remedies doc 3. Addendum C - Cingular Master Professional Services Agreement (PSA) CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com 9.0 SIGNOFF SHEET IN WITNESS WHEREOF, this Agreement is executed by the duly authorized representatives of the Parties. SYNCHRONOSS TECHNOLOGIES, INC. SYNCHRONOSS TECHNOLOGIES, INC. Signature: Signature: -------------------------- ----------------------------- Name: Name: ------------------------------- ---------------------------------- Title: Title: ------------------------------ --------------------------------- Date: Date: ------------------------------- ---------------------------------- CINGULAR CINGULAR Signature: Signature: -------------------------- ----------------------------- Name: Name: ------------------------------- ---------------------------------- Title: Title: ------------------------------ --------------------------------- Date: Date: ------------------------------- ---------------------------------- CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.Synchronoss.com CINGULAR CINGULAR Signature: Signature: -------------------------- ----------------------------- Name: Name: ------------------------------- ---------------------------------- Title: Title: ------------------------------ --------------------------------- Date: Date: ------------------------------- ---------------------------------- CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.synchronoss.com (CINGULAR LOGO) raising the bar CINGULAR ONLINE Cingular Online Order Management Center (OMC) Addendum A - Pricing Agreement September 1, 2005 Final CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE OF CONTENTS 1.0 Transaction Pricing Schedule........................................... 3 1.1 Platform Service Fee................................................ 3 1.2 Cingular Online Order Mangement Center (OMC) - *** Service Fees..... 4 1.3 Cingular Online Order Management Center (OMC) - *** Service Fees.... 5 1.4 Cingular Online Order Management Center (OMC) - *** Processing Service Fees........................................................ 6 2.0 Forecasting............................................................ 7 2.1 Transaction Forecast................................................ 7 2.2 Call Volume Forecast................................................ 7 3.0 Pricing Assumptions.................................................... 8 4.0 Travel and Living Expenses............................................. 10 CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 2
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.0 TRANSACTION PRICING SCHEDULE This section of the SOW provides the transaction and service fees associated with the Agreement. The service fees in this SOW go into effect on the Effective Date of the Agreement. Modifications to any of the prices herein need to be in writing, and mutually agreed upon by both parties. 1.1 PLATFORM SERVICE FEE Table 1 represents the API "click stream" transaction fee for the Order Gateway, Order Manager and Reporting Platform. The gateway fee is applied to every transaction received by the Order Gateway. TABLE 1: ASP PLATFORM SERVICE FEE TIERED GATEWAY SERVICE SERVICE FEE TYPE FEE ID SERVICE CHARGE TRANSACTION FEE - ---------------- ------- ------------------------------------------ --------------- TRANSACTION *T1 *** Average *** Transactions (Calculated ***) $*** SERVICE FEE T2 *** Average Transactions (Calculated ***) $*** T3 *** Average Transactions (Calculated ***) $*** * T = Transaction Service Fee 1. The Transaction Service Fee assumes transactions may contain a maximum of five lines of service per transaction. Exceptions include e.g., bulk orders may require a special handling/transaction processing charge. 2. The Transaction Price applies to all transactions in that tier. For example, if the Order Gateway receives *** transactions per ***, the Transaction Price for transactions *** will be at Tier 2 pricing for each order received. Cingular shall guarantee *** transactions per ***. In the event that the transaction volume in a *** is less than *** transactions, Cingular shall pay Tier 1 pricing for each transaction under the guaranteed *** minimum of *** transactions. 3. For example, *** commitment = *** transactions. The actual received = *** for a total shortfall of *** transactions for the ***. Cingular would pay a total of $*** for the *** shortfall (*** transactions x tier 1 pricing). Notwithstanding anything herein to the contrary, if the initial or final period of the term of the Agreement does not span an entire *** , the guaranteed minimum shall be a prorated number based on the actual time period. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 3
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.2 CINGULAR ONLINE ORDER MANGEMENT CENTER (OMC) - *** SERVICE FEES Table 3 represents the service fees associated with manually processing transactions in Cingular back office systems. TABLE 3: OMC CINGULAR PROCESSING SERVICE FEES: CINGULAR *** PROCESSING FEES -------------------------------------------------------------------------- CANCELLED ---------- SERVICE CONSUMER BUSINESS EACH LINE FEE CINGULAR SERVICE SERVICE --------------------- ---------------------- OF SERVICE TYPE SYSTEM FEE ID CHARGE 1ST LINE EACH ADDTL 1ST LINE EACH ADDTL. ( LOS ) SLA - ----------- -------- ------- ------------ -------- ---------- -------- ----------- ---------- ------------ NEW *** *O1 Postpaid - $*** $*** $*** $*** $*** Addendum ACTIVATION Workflow Mgr B *** O2 Prepaid - $*** $*** *** *** $*** Addendum Workflow Mgr B NEW *** O3 Postpaid - $*** $*** $*** $*** $*** Addendum ACTIVATION Workflow Mgr B *** O4 Prepaid - $*** $*** *** *** $*** Addendum Workflow Mgr B *** LOCAL *** O5 Post Paid - $*** $*** $*** $*** $*** Addendum NUMBER Workflow Mgr B PORTABILITY (LNP) *** O6 Prepaid - $*** $*** $*** $*** $*** Addendum Workflow Mgr B *** LOCAL *** O7 Post Paid - $*** $*** $*** $*** $*** Addendum NUMBER Workflow Mgr B PORTABILITY (LNP) *** O8 Prepaid - $*** $*** $*** $*** $*** Addendum Workflow Mgr B MIGRATION *** O9 Service Fee $*** $*** $*** $*** $*** Addendum - Workflow B Mgr *** O10 Service Fee $*** $*** $*** $*** $*** Addendum - Workflow B Mgr UPGRADE *** O11 Service $*** $*** *** *** $*** Addendum POSTPAID Fee - B Workflow Mgr *** O12 Service Fee $*** $*** *** *** $*** Addendum - Workflow B Mgr ACCESSORY *** O13 Service Fee $*** $*** $*** $*** $*** Addendum ONLY Workflow Mgr B FEATURE *** O14 Service Fee $*** $*** $*** $*** $*** Same day REQUEST Workflow Mgr fulfillment SLA does not apply *** O15 Service Fee $*** $*** $*** $*** $*** Same day Workflow Mgr fulfillment SLA does not apply O16 Hourly FTE $*** $*** $*** $*** $*** Addendum AGENT Rate for B FTE/ Data Entry HOURLY and Special RATE Projects * O = Processing Fees in Cingular Back Office Systems ***** *** Orders that are cancelled by any automated system and have no human STI touch would not incur a manual cancelled processing fee. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 4
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.3 CINGULAR ONLINE ORDER MANAGEMENT CENTER (OMC) - *** SERVICE FEES Table 4 represents the service fees associated with manually processing transactions in *** back office systems. TABLE 4: OMC *** PROCESSING SERVICE FEE CINGULAR *** PROCESSING FEES --------------------------------------------- CONSUMER BUSINESS CARE ------------- ------------- ------------- SERVICE 1ST EACH 1ST EACH 1ST EACH SERVICE FEE TYPE FEE ID SERVICE CHARGE LINE ADDTL. LINE ADDTL. LINE ADDTL. - --------------------------- ------- ------------------------ ---- ------ ---- ------ ---- ------ ORDER MANAGER FEE 2.5G AND *B1 Successful Consumer and N/A N/A $*** $*** N/A N/A 2G (SUCCESSFUL AND FAILED B2B Transaction Service TRANSACTION) Fee B2 Failed / Cancelled N/A N/A $*** $*** N/A N/A Transaction Service Fee ORDER MANAGER MIGRATION B3 Successful Consumer and N/A N/A $*** $*** N/A N/A SERVICE FEE B2B Transaction Service Fee Failed / Cancelled N/A N/A $*** $*** N/A N/A Transaction Service Fee ORDER MANAGER FEE 2G AND B4 Successful Consumer N/A N/A $*** $*** N/A N/A 2.5 UPGRADE FEE and B2B Transaction Service Fee B5 Failed Transaction N/A N/A $*** N/A N/A N/A Service Fee MANUAL CREDIT CHECK SERVICE B7 Manual Credit Check N/A N/A $*** N/A N/A N/A Service LINE NUMBER PORTABILITY B8 Transactions Processed N/A N/A N/A N/A N/A N/A (LNP) with Line Number Portability Service ACCESSORY ONLY B9 POS 1, POS 2, Oracle, N/A N/A $*** N/A N/A N/A Titan, Siebel OCS REGISTRATION PER B10 Manually Establish *** *** *** *** *** *** SUBSCRIBER Paperless Billing Option FEATURE REQUEST B11 Manually Process *** *** *** *** *** *** Feature Request AGENT FTE/HOURLY FEES B12 Hourly FTE Rate for $*** $*** $*** $*** $*** $*** Data Entry and Special Projects * B = Processing Fees in *** Back Office Systems CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 5
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.4 CINGULAR ONLINE ORDER MANAGEMENT CENTER (OMC) -*** PROCESSING SERVICE FEES Table 5 represents the service fees associated for processing automated/manual inbound and outbound calls. TABLE 5: *** PROCESSING FEES TELEPHONY PROCESSING FEES --------------------------------------------------------- CONSUMER BUSINESS CUSTOMER SVC ----------------- ----------------- ----------------- SERVICE EACH EACH EACH SERVICE FEE TYPE FEE ID SERVICE CHARGE 1ST LINE ADDTL. 1ST LINE ADDTL. 1ST LINE ADDTL. ---------------- ------- ----------------------- -------- ------ -------- ------ -------- ------ INBOUND CALL T1 Inbound calls Handled = $*** N/A $*** N/A $*** N/A Total calls answered by a live agent. CALL ROUTING T2 Calls routed to other $*** N/A $*** N/A $*** N/A centers by the automated IVR (not a warm transfer) OUTBOUND CALL T3 Telephony cost $*** N/A $*** N/A $*** N/A associated with outbound calls INBOUND CALL AGENT CALL T4 Hourly FTE rate for $*** N/A $*** N/A $*** N/A HANDLING FEE Inbound / Outbound Calls Processed INBOUND/OUTBOUND CALL T5 Percent of Total Calls $*** $*** $*** $*** $*** $*** HANDLED BY IVR (BASELINE Received Automated ***% AUTOMATION RATE) - ***% Automation INBOUND/OUTBOUND CALL T6 Percent of Total Calls $*** $*** $*** $*** $*** $*** HANDLED BY IVR (BASELINE Received Automated AUTOMATION RATE) ***% - ***% Automation INBOUND/OUTBOUND CALL T7 Percent of Total Calls $*** $*** $*** $*** $*** $*** HANDLED BY IVR (BASELINE Received Automated AUTOMATION RATE) ***% - ***% Automation INBOUND/OUTBOUND CALL T8 Percent of Total Calls $*** $*** $*** $*** $*** $*** HANDLED BY IVR (BASELINE Received Automated AUTOMATION RATE) GREATER THAN ***% * T = *** Processing Fees ** The IVR transaction charge supports the actual transaction cost and ongoing enhancements to the IVR. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 6
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 2.0 FORECASTING 2.1 TRANSACTION FORECAST Cingular will provide Synchronoss with a *** forecast on or about *** of each ***. The forecast will provide Synchronoss with the automated and manual transaction volume requirements for the following *** detailed by ***. If the forecast is not received *** after the *** of each *** Synchronoss Technologies (STI) will invoke the prior *** forecast. In the event the actual transaction volume for a given *** does not achieve *** % of the *** forecast or *** % of the *** forecast, whichever is greatest then STI will invoice Cingular a minimum *** fee based on *** % of the *** or *** % of the *** forecasted transactions. 2.2 CALL VOLUME FORECAST Cingular will provide Synchronoss with the expected call volume requirements for the following *** detailed by ***. If the forecast is not received *** after the *** of each *** Synchronoss Technologies (STI) will invoke the prior *** forecast for inbound calls. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 7
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 3.0 PRICING ASSUMPTIONS 1. STI and Cingular will meet once every *** to review and adjust the transaction prices where appropriate. 2. Synchronoss and Cingular agree to review and adjust where appropriate the B2B IRU manual transaction processing fees *** after partial automation is implemented for this transaction. Cingular will determine, at its option, when this review will take place. Any adjustment to the manual processing fees will be mutually agreed to by both parties and the pricing table amended as soon as possible. 3. Within *** after signature of the SOW, STI agrees to meet and reassess the baseline cost and service levels in this SOW. Any adjustments would be mutually agreed to by both parties 4. In the event that the time studies reveal a material change in costs, greater than *** %, both parties agree to review in detail the core reason for the change. In the event that a change is attributed to performance, then both parties will mutually agree if a change is warranted. 5. The service fee in this appendix is for processing a completed or cancelled transaction through the Order Gateway and OMC. 6. Service levels apply only to transactions that are processed through the existing ASP infrastructure. Exception handling, workarounds or transactions that do not flow through the Order Gateway and OMC will be excluded from the service levels and remedies defined in Addendum B. 7. STI anticipates processing additional transaction types. These transactions could be priced at a different rate. The rate for new transactions would be determined by the complexity and processing rates associated with the transaction. Transaction prices will be determined after a large enough sample size is processed by the OMC and will be mutually agreed to in writing by both parties. During this period STI will either process these transactions on a exception handling basis or would mutually agree on a price until an amendment is completed to Addendum A and Addendum B with mutually agreed upon pricing and associated SLA and remedies. 8. New transactions not identified in Section 3.0 of this SOW would be handled through a written change request. New transactions will require an initial trial period that will produce a large enough sample size to price the transaction. Service levels and remedies will not apply during the initial trial period. 9. STI anticipates the cancelled rate for manually processed transactions not to exceed *** % of total transaction volume. If the cancelled rate for manually processed orders exceeds *** % STI will charge Cingular the shipped /successful transaction rate. 10. Any modifications requested by Cingular that impact the configuration or processing methodology by STI may require pricing adjustments. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 8
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) OPERATIONS MANAGEMENT TEAM As part of this SOW, STI will provide Cingular with Operations Management support. The dedicated team will provide Cingular with the following services: PROGRAM MANAGEMENT: Responsibilities include project management, business analysis, and functional analysis to support new development, features and functionality. Additional Program Management responsibilities include bringing new clients onto the Transaction Gateway API. OPERATIONS MANAGEMENT: Responsibilities include credit, activation, and order fulfillment, transaction queue management, service level monitoring and reporting, staffing, IVR management, training, and interacting with B2C and B2B and Care teams to ensure seamless, high quality customer service for eCommerce customers. For planning purposes STI assumes a minimum number of resources will be required for a period of ***. At the end of *** Cingular may adjust the number of FTEs on a *** basis. Adjustments to the resources must be communicated in writing *** before the start of the next ***. Table 6 reflects the schedule and fee for the Operations Management Team. TABLE 6: OPERATIONS MANAGEMENT TEAM SCHEDULE AND COST MONTHS/QTR FTES PRICE PER FTE TOTAL - ---------- ---- ------------- ----- *** *** $*** $*** *** *** *** *** CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 9
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 4.0 TRAVEL AND LIVING EXPENSES Travel and living expenses (e.g.: airfare, hotel, car, meal, phone) associated with program activities will be pre-approved per Cingular travel policy and billed back to Cingular at cost. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 10
750 Route 202 South Bridgewater, NJ 08807 (SYNCHRONOSS TECHNOLOGIES INC. LOGO) www.synchronoss.com (CINGULAR LOGO) raising the bar CINGULAR ONLINE Cingular Online Addendum B - SLA and Remedies September 1, 2005 Final CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/01/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE OF CONTENTS 1.0 SERVICE LEVEL REQUIREMENTS AND REMEDIES ............................... 3 1.1 ORDER/TRANSACTION CYCLE TIME SERVICE LEVEL REQUIREMENTS: ........... 3 1.2 ORDER/TRANSACTION QUALITY PROCESSING SERVICE LEVEL REQUIREMENTS: ... 5 1.3 INBOUND CALL HANDLING SERVICE LEVELS REQUIREMENTS .................. 7 2.0 ASP PLATFORM SERVICE LEVELS AND REMEDIES .............................. 8 2.1 STI ORDER GATEWAY AND WORKFLOW MANAGER AVAILABILITY ................ 8 2.2 Description for e-Mail Manager ..................................... 12 3.0 ASSUMPTIONS ........................................................... 13 3.1 METHODS AND PROCEDURES (M&P) ....................................... 13 3.2 SECURITY ........................................................... 13 3.3 REMEDIES ........................................................... 13 CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 2
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.0 SERVICE LEVEL REQUIREMENTS AND REMEDIES 1.1 ORDER/TRANSACTION CYCLE TIME SERVICE LEVEL REQUIREMENTS: 1. *** % of all Lines of Service (LOS) received by STI in a *** period will be entered into the Cingular defined system of record within the shipping cut off window. 2. STI will not be responsible for failures to meet the Service Level Requirement for those lines of service that exceed the forecast by more than *** %. 3. If any individual *** or *** is greater than *** % of the *** or *** forecasted average, then STI will apply best efforts in processing the transactions that exceed the forecast by greater than *** %. 4. Special events will be reviewed on an individual basis. Cingular and STI agree to meet and review special event requirements on as needed basis. STI will apply best efforts to fulfill special event request. In the event the Service Level Requirement is not met in a given ***, STI will provide to Cingular the discount set forth on Table 1 each ***. If the Service Level Requirement exceeded in a given v, STI will invoice Cingular the premium set forth in Table 1 each ***. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 3
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE 1: TRANSACTION CYCLE TIME SERVICE LEVELS AND REMEDIES SLA ID** FULFILLMENT *** SLA INDEX *$-DISCOUNT (CREDIT) PER ORDER - -------- ------------------------- ------------------------------ OC 1 *** % - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off*** OC 2 *** % - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off OC 3 *** - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off OC 4 *** % transactions submitted within No Penalties Apply shipping cut off OC 5 *** % - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off OC 6 *** % - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off OC 7 *** % - *** % of transactions submitted *** % of Data Processing Expense within shipping cut off OC 8 Less than *** % of transactions submitted *** % of Data Processing Expense, First *** within shipping cut off OC 9 Less than *** % of transactions submitted *** % of Data Processing Expense, Second within shipping cut off consecutive *** * Remedies will be applied *** and apply to the total *** invoiced amount from tables 3 and 4 of Addendum A. ** Order Cycle Time SLA *** - Shipping cut-off is defined as *** for orders received before *** that same day. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc. Synchronoss Technologies, Inc Confidential & Proprietary Page 4
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.2 ORDER/TRANSACTION QUALITY PROCESSING SERVICE LEVEL REQUIREMENTS: 1. *** % of LOS received by STI in a *** period will be entered by STI correctly into the order entry and billing systems of record as it was received by STI's ASP (Transaction Gateway, Workflow Manager) infrastructure. Orders that deviate from Cingular Online Shipped As Ordered (SAO) policy will be excluded from the SLA and remedies in this document. 2. STI will not be responsible for failure to enter data for reasons outside of STI's control; including and without limitation due to inaccurate data provided by Cingular client applications or Cingular IT systems. 3. STI will audit a statistical valid sample size on a *** basis to assess the quality levels. This information will be provided to Cingular leadership on an agreed to schedule 4. The manual QA process will be augmented by a systematic "Shipped as Ordered" assessment approach, when available, that will target an audit of *** % LOS/day. 5. Transactions that are not received through the Order Gateway will not be eligible for SLA's and Remedies. In the event the Service Level Requirement is not met in a given ***, STI will provide to Cingular the discount set forth below in Table 2 on a *** basis. If the Service Level Requirement is exceeded by STI in a given ***, STI will invoice Cingular the premium set forth below in Table 2 on a *** basis. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 5
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE 2: ORDER/TRANSACTION QUALITY PROCESSING SERVICE LEVELS AND REMEDIES SLA ID** **** SLA INDEX *$-DISCOUNT (CREDIT) PER ORDER - -------- -------------- ------------------------------ OQ 1 *** % - *** % of LOS will be *** % of Data Processing Expense submitted accurately OQ 2 *** % - *** % of LOS will be *** % of Data Processing Expense submitted accurately OQ 3 *** % - *** % of LOS will be *** % of Data Processing Expense submitted accurately OQ 4 *** % of LOS will be submitted No Penalties Apply accurately OQ 5 *** % - *** % of LOS will be *** % of Data Processing Expense submitted accurately OQ 6 *** % - *** % of LOS will be *** % of Data Processing Expense submitted accurately OQ 7 *** % of LOS will be submitted *** % of Data Processing Expense, accurately First *** OQ 8 *** % of LOS will be submitted *** % of Data Processing Expense, accurately Second consecutive *** * Remedies will be applied *** and apply to the total *** invoiced amount from tables 3 and 4 of Addendum A. ** Order Quality Service Level CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 6
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 1.3 INBOUND CALL HANDLING SERVICE LEVELS REQUIREMENTS 1. STI will not be responsible for failures to meet the Service Level Requirement for any specific day when calls exceed the *** forecast by more than *** %. In this event, these specific *** will be excluded from the *** assessment. 2. ASA - Average Speed of Answer by a live agent (excludes IVR time) 3. Abandon Calls - Percent of OMC offered calls abandoned TABLE 3: INBOUND CALL HANDLING SERVICE LEVELS SLA ID* SERVICE LEVEL CATEGORY SERVICE LEVEL - ------- ---------------------- ------------- IC 1 Abandon Rate Less Than *** % of all calls offered in a given *** will be abandoned IC 2 *** Average Speed of Answer (ASA) *** % of calls offered to an agent will be answered in less than *** by a live agent, during the normal inbound call operating hours per ***. IC 3 *** ASA (as measured by normal *** *** % of the hours within the operating business hours) normal daily business operating hours for inbound calls, will have an ASA of less than *** * IC = Inbound Call Service Level STI and Cingular will meet no less than once every *** to review and modify the call types, SLA and remedies where appropriate. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 7
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 2.0 ASP PLATFORM SERVICE LEVELS AND REMEDIES 2.1 STI ORDER GATEWAY AND WORKFLOW MANAGER AVAILABILITY SYSTEM AVAILABILITY: The Order Gateway and Workflow Manager is available 24 hours a day, 7 days per week excluding 1) regularly scheduled downtimes to perform system upgrades, application administration, and any other planned events and 2) STI written requests to customer for any unscheduled maintenance outage periods, if needed. ASP PLATFORM SERVICE LEVELS: 1. Order Gateway and associated workflow processes - *** % system up time 2. Email Service - *** % system up time 3. Workflow Manager - *** % system up time 4. Housekeeping and other scheduled system processes e.g., Fedx Tracker job - *** % system uptime 5. Reporting Platform - *** % system up time SERVICE LEVEL MEASUREMENT PROCESS: 1. Statistics used to determine downtime are collected using a suite of network and application monitoring tools as well as data collected by the application itself. 2. ASP Platform Service level attainment is reviewed on a *** basis. All statistics from STI's monitoring suite are reviewed and dowtime recorded for that week is summarized for each funtional area of the ASP platform (e.g. gateway, email, workflow etc.) 3. STI assumes that the *** and *** transaction volume will not exceed the forecast by more than *** %. Volume in excess of this amount will exempt STI from these SLA and Remedies for the affected period. Requirements for special events, e.g. bulk orders will be addressed on an individual basis. 4. Functional area outages are determined using the guidelines in the tables below: CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 8
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE 4: STI SYSTEM OUTAGE GUIDELINES Platform Outage Criteria -------- --------------- ORDER GATEWAY - ALL GATEWAY APPLICATION SERVERS ARE DOWN - GATEWAY CANNOT PROCESS CLIENT TRANSACTIONS AND "NACKS" ALL MESSAGES TO THE GATEWAY EMAIL SERVICE - ALL EMAIL BRIDGEHEAD/RELAY SERVERS ARE DOWN - NO MESSAGES ARE FORWARDED FROM STI EMAIL SERVICE WORKFLOW MANAGER - ALL WORKFLOW MANAGER SERVERS ARE DOWN - GREATER THAN *** % OF END-USERS/AGENTS CANNOT ACCESS WORKFLOW MGR HOUSEKEEPING AN OUTAGE WILL BE RECORDED IF ANY ONE OF THE FOLLOWING OCCURS: - SCHEDULE TASKS DO NOT EXECUTE AT THEIR PROPER TIMES RESULTING IN ORDERS NOT BEING ASSIGNED THE CORRECT STATUS REPORTING PLATFORM AN OUTAGE WILL BE RECORDED IF ANY ONE OF THE FOLLOWING OCCURS: - REAL TIME REPORTING APPLICATION IS UNAVAILABLE OR IS NOT UPDATING ON A SCHEDULED BASIS - HOURLY REPORTS ARE NOT GENERATED AND DELIVERED (FOR REASONS OTHER THAN AN STI OR CINGULAR EMAIL ISSUE). AVAILABILITY WILL BE MEASURED AS A PERCENTAGE OF THE OVERALL NUMBER OF REPORTS GENERATED ON A MONTHLY BASIS ASP PLATFORM ELIGIBLE FOR REMEDIES: 1. Order Gateway and associated workflow processes - *** % system up time 2. Email Service - *** % system up time STI will calculate all downtime associated with both items listed above and provide one summary figure on a *** basis for overall availability. Failure to meet service levels will result in the remedies as defined in Table 5 below. TABLE 5: STI SYSTEM AVAILABILITY SERVICE LEVELS AND REMEDIES CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 9
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) %-Discount (Credit) off Total Service Level - System Availability *** Gateway Fee* - ----------------------------------- ----------------------------- *** % - *** % *** % DISCOUNT *** % - *** % *** % DISCOUNT *** % - *** % *** % DISCOUNT LESS THAN *** % *** % DISCOUNT * Discounts will be applied in the *** the penalty/remedy is realized * SLA's and remedies do not apply when STI, at the request of Cingular bypasses the full testing cycle on a new release. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 10
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) TABLE 6: ILLUSTRATIVE STI SYSTEM OUTAGE CALCULATION *** of Unscheduled Availability Downtime/Per *** - ------------ ------------------ *** % *** *** % *** *** % *** *** % *** *** % *** *** % *** *** % *** *** % *** *** % *** TABLE 7: CINGULAR SYSTEM AVAILABILITY SERVICE LEVELS AND REMEDIES SERVICE LEVEL - SYSTEM AVAILABILITY REMEDY ----------------------------------- ----------------------------------------------- Cingular System Outage for greater than Synchronoss will apply the YTD historical *** in a *** period. This excludes shipped and cancelled ratio to *** % of the *** scheduled maintenance forecast. Cingular Systems will be available for Cingular System outages that do not meet the the published Cingular operating SLA's published Cingular operating SLA's will exclude STI from all Processing Remedies in *** * Credits accrued by STI as a result of Cingular System outages can be applied to remedies/penalties incurred by STI. 1. Scheduled System Maintenance is excluded from all SLA System Availability calculations. 2. Scheduled System Maintenance requires a written notice up to ***, but not less than *** notice to Cingular and STI Decision Makers. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 11
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 2.2 Description for e-Mail Manager STI will host an email infrastructure that reliably forwards all system generated emails to Cingular Online customers. This infrastructure will operate within the following service levels: 1. Dual mail relay servers to deliver *** % uptime 2. Support *** email messages per day 3. *** retention of all sent email messages 4. Message sizes may not exceed *** or contain attachments CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 12
(SYNCHRONOSS TECHNOLOGIES INC. LOGO) 3.0 ASSUMPTIONS 3.1 METHODS AND PROCEDURES (M&P) STI's Order Management Center will adhere to Cingular approved Methods and Procedures (M&P). STI must submit a change request and receive written approval from Cingular to deviate from the approved M&P. 3.2 SECURITY STI in its ordinary course of business, from time to time but no less than every ***, will have an independent security audit evaluating its controls and procedures as it relates to all of its clients. Any material weaknesses which arise will be immediately corrected or otherwise disclosed to Cingular. 3.3 REMEDIES 1. Service levels apply only to transactions that are received and processed through the Order Gateway and OMC. 2. SLA and remedies do not apply when latency or system issues are experienced with Cingular or Third Party Vendor systems, e.g.: Care, Telegence, Siebel, NBO, Oracle, other Back Office Systems. 3. Remedies not identified in this document may require further negotiation on the service price per transaction. 4. Cingular must maintain Account Payable terms better than *** or all remedies are forfeited for that period. 5. STI is not eligible for any bonus if any other of the Service Levels is missed for ***. Once Synchronoss is back within service levels the premium charge for exceeding SLA would apply. CONFIDENTIAL MATERIAL REDACTED AND FILED SEPARATELY WITH THE COMMISSION. 7/1/05 (C) 2005 Synchronoss Technologies Inc Synchronoss Technologies, Inc Confidential & Proprietary Page 13
Exhibit 23.1 CONSENT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM We consent to the reference to our firm under the caption "Experts" and to the use of our report dated February 17, 2006, in Amendment No. 3 to the Registration Statement (Form S-1 No. 333-132080) and related Prospectus of Synchronoss Technologies, Inc. for the registration of 8,740,000 shares of its common stock. /s/ Ernst & Young LLP - ---------------------------- MetroPark, New Jersey May 26, 2006
EXHIBIT 23.3 CONSENT TO BE NAMED AS DIRECTOR-NOMINEE OF SYNCHRONOSS TECHNOLOGIES, INC. The undersigned hereby consents to being named in the registration statement on Form S-1 (Registration No. 333-132080) and in all subsequent amendments and post-effective amendments or supplements thereto and in any registration statement for the same offering that is to be effective upon filing pursuant to Rule 462(b) under the Securities Act (the "Registration Statement") of Synchronoss Technologies, Inc., a Delaware corporation (the "Company"), as an individual to become a director of the Company and to the inclusion of his biographical information in the Registration Statement. In witness whereof, this Consent is signed and dated as of the 26th day of May, 2006. By: /s/ Charles E. Hoffman ------------------------------------- Name: Charles E. Hoffman
Re: | Synchronoss Technologies, Inc. Amendment No. 3 to Registration Statement on Form S-1 filed May 30, 2006 File No. 333-132080 |
1. | We note your response to comment 7 of our letter dated April 28, 2006 and note that you did not address the pre-tax growth rates provided in your prior response. As previously requested, please explain to us how the estimated pre-tax growth rate used in connection with options issued in 2005 were consistent with the actual growth rates observed in 2004 and through the relevant portions of 2005. |
| In valuing its options in April 2005, the Company used compounded revenue and pre-tax margin growth rates of approximately 30% and 73%, respectively. The growth rate for pre-tax income was greater than the revenue growth rate, because the business model still had room for the achievement of operating leverage. The initial business plan had pre-tax income projected at 6% of revenue, growing to 20% of revenue in five years. | ||
| In the first and second quarters of 2005, the Companys results were better than expected versus 2004, with revenue growth of 95% in the first quarter and 119% in the second quarter, as compared to the same periods in 2004. In addition, the Company had pre-tax income of $1,692,000 in the first quarter of 2005 compared to a loss of $(321,000) in the same period of 2004 and $2,127,000 in the second quarter of 2005 compared to a loss of $(204,000) in the same period of 2004. Pre-tax income as a percentage of revenue for the first and second quarters of 2005 was equal to 14.9% and 15.4%, respectively, suggesting that the Company was moving towards achieving its target operating model at a much faster rate than initially anticipated. Consequently, in valuing its options for July 2005, the Company used compounded revenue and pre-tax income growth rates of 34% and 40%, respectively, for the next twelve-month period. In fact, for the 12 months following the July grants, the Company had forecasted pre-tax income to be 16.2% of revenues, growing to approximately 22.7% of revenues in year five following the option grant. | ||
| In valuing its options for October 2005, the Company used compounded revenue and pre-tax income growth rates of 29% and 40%, respectively, on a going forward basis. Again, the reason for using lower growth rates for pre-tax income as compared to historical periods was because operating leverage had been increased much quicker than expected. In fact, for the 12 months following the October 2005 grants, the Company had forecasted pre-tax income to be 16.5% of revenues, growing to approximately 22.9% of revenues in year five following the option grant. |
2. | Your response to comment 7 of our letter dated April 28, 2006 provides the revenue growth rates used in each of the valuation periods. You indicate that you increased the 2006 revenue growth rate in July 2005 due to the merger. Please explain to us why you subsequently decreased the 2006 revenue growth rate in your October 2005 valuation. |
3. | We note your disclosure regarding the assumptions you used in applying the income approach to determine the fair value of your common stock. Revise your discussion of these assumptions to clearly indicate that the expected revenue growth rates underlying your projections are substantially lower than the actual rates reflected in your historical financial statements. | |
RESPONSE TO COMMENT 3: | ||
The Company has revised the Registration Statement in response to the Staffs comment. | ||
4. | Describe to us the material terms of your contract with AT&T at the time of the merger with Cingular. As part of you response, indicate the remaining contract term. Also, describe any cancellation or renewal provisions. |
5. | Provide us with a timeline and description of your discussions with representatives from AT&T and Cingular between the time of the merger and the execution of the statement of work in September 2005. As part of your response, tell us whether you ever received any formal or informal notification that your contract with AT&T would be cancelled or allowed to expire. |
Date | Event | Comments | ||
October 17, 2003
|
AWS SOW is signed by both parties. | 18 month contract term.
AWS SOW expired March 2005, but
services continued to be provided under its terms
after that date. |
||
Effectively, the AWS SOW was
month-to-month as of April 2005. |
||||
AWSs buyout exposure under the
AWS SOW for early termination ended on December 2004. |
||||
September 2004
October 2004
|
The Company and AWS integration planning phase, post-merger. | The Company and AWS work on the
integration plan for post-merger. The plan
included integration of the new Cingular (Orange)
buy-flow to the ActivationNow platform. |
||
November 2004
December 2004
|
Post-merger, the Company and Cingular initiate integration/merger plan. | Start integrating Cingular
(Orange) offers/transactions.
Commence exception management
workflow design.
Start training agents on Cingular
systems.
Obtain IDs for Cingular back
office systems.
Program management of integration. |
Date | Event | Comments | ||
November 2004
February 2006
|
The Company and Cingular negotiate renewal of the AWS contract. | The Cingular Master Services
Agreement (MSA), which is the current,
definitive contract between the Company and
Cingular, was not fully executed until the end of
February 2006. |
||
January 2005
|
The Company receives initial Cingular (Orange) transactions into the ActivationNow platform. | Prior to January 2005, Cingular
started to code to the Companys Order Gateway
interface. |
||
February 2005
December 2005
|
The Company continues to accomodate new Cingular (Orange) transactions using the ActivationNow platform. The Company continues to receive AWS (Blue) e-commerce transactions. | Consumer and business groups
expand offers and transactions.
The Company continues to train
agents and enhance workflow. |
||
March 2005
|
Cingular starts integrating its back office to ActivationNow. | Goal is to implement end-to-end
automation for Cingular (Orange) transactions. |
||
June 2005 July
2005
|
First Cingular transactions are automated. | Initial Cingular transactions
automate from point of sale on the web through
ActivationNow into Cingulars back office. |
||
June 2005
|
The Company provides the Cingular Professional Services Agreement (PSA) to its outside counsel for review and negotiation. | PSA and Cingular Online SOW
(Cingular SOW) were finalized for signature in
September 2005.
The Cingular SOW was not signed
by Cingular until January 2006.
Ultimately, the PSA was never
signed, and was replaced by the MSA. |
||
July 2005
December 2005
|
Cingular continues to expand with new transactions and to improve automation. | Additional Cingular transactions
are automated, from point of sale on the web
through ActivationNow into Cingulars back office. |
||
October 2005
November 2005
|
Cingular internal approval forms (Internal Business Case Documents) concerning the PSA are signed by its management team, but the PSA itself is never signed. | Cingular obtained internal
approval from Jan Vlcek, Director (10/24/05),
Robert Hagerman, Executive Director (10/24/05),
Robert Steelhammer, VP (10/26/05), Jeff Wieland,
Finance Director (11/15/05), Glenn Lurie,
President (11/15/05) and Ralph De La Vega, COO
(11/21/05). |
Date | Event | Comments | ||
January 2006
|
New Cingular SOW executed by Cingular. | Cingular SOW executed by Rob
Hagerman, Executive Director (1/9/2006), Robert
Steelhammer, VP (1/24/06), Glenn Lurie, President
(1/26/06), Ralph De La Vega, COO (1/26/06) and
Stan Sigman, CEO (1/26/06). |
||
February 2006
|
Cingular and the Company renegotiate the contract based on the MSA. | The MSA replaced the previously
negotiated PSA. |
||
February 27, 2006
|
Cingular and the Company execute the MSA. | MSA executed by George Foley, VP
Contract Management. |
6. | Your response to comment 8 of our letter dated April 28, 2006 indicates that, in assessing the probability of becoming a public company as of July 2005, you considered that Cingular transactions were routed to your platform. Clarify for us when this occurred. Also, clarify whether this refers to Cingular customers who were previously not AT&T customers. Tell us what, if any, discussions, actions or agreements were necessary to allow Cingular customers to be routed to your platform. Tell us when any such discussions, actions or agreements were initiated and completed. |
7. | The first bullet point appearing under your discussion of the factors considered in determining the fair value of options granted on April 12, 2005 indicates that your operating income estimates continued to reflect projections consistent with the approved business plan. Clarify for us what this is meant to convey and how this supports the increase in the value of your common stock as compared to December 31, 2004. As part of your response, tell us how your actual results compared to forecasts in your business plan. In this regard, see the disclosure provided under your discussion of options granted on July 14, 2005 and October 21, 2005. |
8. | We note that the merger and acquisition method and public company method valuations each include adjustment factors that reduce the selected multiples to indicated multiples. Explain to us your basis for concluding that the use of these adjustment factors is appropriate. Also, tell us how the amounts of these factors were determined. |
9. | Tell us how the terminal multiples used in your income approach valuations were determined. |
10. | Explain to us in detail how you considered the $10 per share price paid for your common stock by a new investor in September 2005 in determining the value of your common stock as of October 2005 and December 2005. As part of your response, explain how you considered paragraph 11 of the AICPA valuation guide. |
11. | Revise the discussion regarding reported levels of revenue throughout this section to clarify that the rate of increase in revenue reflected in your historical financial statements is significantly higher than the expected revenue growth rates underlying your business plan and your projected future results. |
12. | We are reissuing comment 12 of our letter dated April 28, 2006 as your disclosure does not appear to address our comment. In this regard, we note little or no additional disclosure regarding the underlying reasons for changes in working capital. Please revise your disclosures to describe, in reasonable detail, the underlying changes in working capital items. We also note that you disclose that a decrease in DSO from 2004 to 2005 had a positive impact on your cash flows. Please describe the factors offsetting this positive impact as we note that accounts receivable had a significantly larger negative impact on operating cash flow in 2005 than in 2004. |
13. | We are reissuing comment 15 of our letter dated April 28, 2006 as your revised disclosure does not appear to address our comment. In this regard, please revise your disclosure to describe, in reasonable detail, each of the professional services offerings. |
14. | We note your disclosure that Charles E. Hoffman will serve as a director upon the closing of the offering. It appears that Mr. Hoffmans consent to be named as a director-nominee in the registration statement is required to be filed as an exhibit pursuant to Rule 438 under the Securities Act. |
15. | Please specify how you valued -the options disclosed pursuant to Item 402(c) of Regulation S-K. With respect to calculating your potential realizable Values, please see Instruction 7 to Item 402(c) of Regulation S-K. Please also see Release No. 34-32723 and Interpretation J.17 of our July 1997 Manual of Publicly Available Telephone Interpretations. As you have no existing trading market for your shares, please either use the midpoint of your offering price range or discuss in a footnote the valuation method and assumptions used and in determining the fair market value of the options in accordance with Instruction 9 to that item. |
16. | Please note comment 51 of our letter dated March 27, 2006. Please disclose the individual or individuals who exercise the voting and/or dispositive powers with respect to the securities held or offered for resale by your stockholders that are entities, such as Rosewood Capital and Liberty Ventures. Please see Rule 13d-3 under the Exchange Act, Interpretation I.60 of our July 1997 Manual of Publicly Available Telephone Interpretations and Interpretation 4S of the Regulation S-K portion of the March 1999 Supplement to our July 1997 Manual of Publicly Available Telephone Interpretations for additional guidance. |
17. | It appears that you have adjusted your weighted-average common shares outstanding and that as a result your earnings per share appear to have changed. Tell us what kind of change you consider this to be. Tell us how you considered the disclosure requirements of SFAS 154 with respect to this change. |
| there were no changes in earnings; | ||
| there was no intent to deceive; | ||
| the dilutive shares were understated by only $0.03; | ||
| the misstatement did not affect the Companys compliance with regulatory requirements; | ||
| the misstatement did not affect the Companys compliance with loan covenants or any other contractual requirements; | ||
| the misstatement did not affect any of the account balances in the financial statements; | ||
| the misstatement did not have any impact on managements compensation; and | ||
| the misstatement did not involve concealment of an unlawful transaction. |
18. | We note that you determined the expected volatility by calculating a weighted average of your historical volatility and the volatility of similar public companies. Please explain to us how you have calculated your historical volatility considering you are currently not a publicly traded company. As part of your response, explain how you have considered paragraph A22 of SFAS 123(R). |
a. | Companies in the same space offering similar services; | ||
b. | IPO within the last 12 months not in the same industry, but offers similar services to Synchronoss; | ||
c. | Market cap and deal size. | ||
d. | We also looked at various companies and compared their revenue base to ours, and we anticipate the volatility of our stock to parallel the volatility of these companies. Synchronoss also evaluated the volatility of its own stock based upon the historical valuation of all options granted since inception. We do not believe the Synchronoss historical volatility is indicative of the future and have assigned a smaller weighting to Synchronoss due to this belief. Therefore, we used a weighted average of our peer companies and our own historical volatility to arrive at our expected volatility. Our historical volatility was based on values of our common stock used for purposes of determining our equity compensation for all equity awards since inception. |
19. | We note that you adopted SFAS 123(R) effective January 1, 2006 and it does not appear that you have provided all of the disclosures required by paragraph A240 of SFAS 123(R). Please revise to provide each of the required disclosures identified in paragraph A240 of SFAS 123(R). |
20. | We note the disclosure indicating that you are evaluating and recalculating the incremental cost associated with a modification to certain options. Explain to us how you are evaluating and recalculating the incremental cost. As part of your response, identify the specific authoritative literature you will rely on to determine the amount and timing of the incremental cost. |
21. | We note your response indicating the prices for the reports of third-party sources that you used for certain statements made in your prospectus. Certain of the prices for the reports suggest that the applicable report is not publicly available at nominal or no cost. Accordingly, it appears that consent of the third party to the use of the information in the prospectus and to the reference to that firm should be obtained and filed as an exhibit. Please see Rule 436 of Regulation C and Item 601(b)(23) of Regulation S-K for additional guidance. Alternatively, you may adopt these statements as your own. |
Retrospective | ||||||||||||||||||||||||
Determination of | Additional | |||||||||||||||||||||||
Grant | Options | Exercise | Fair Value of | Hypothetical | Intrinsic | Additional | ||||||||||||||||||
Date | Granted | Price | Common Stock | Value | Value | Annual Expense | ||||||||||||||||||
Oct-05 |
120,000 | 10.00 | 7.85 | 10.00 | 0 | $ | 0 | |||||||||||||||||
Jul-05 |
97,500 | 0.45 | 6.19 | 7.00 | 0.81 | 19,744 | ||||||||||||||||||
Apr-05 |
207,000 | 0.45 | 1.84 | 3.50 | 1.66 | 85,905 | ||||||||||||||||||
Dec-04 |
160,500 | 0.29 | 0.27 | 1.00 | 0.73 | 29,291 | ||||||||||||||||||
$ | 134,940 | |||||||||||||||||||||||