Wireless Advocates Selects Synchronoss Digital Experience Platform for Digital and Retail Customer Journeys
Wireless Advocates operates retail kiosks and online sales activities for their national retail wholesale partners,
The Synchronoss DXP is a low-code application that reduces time-to-market and simplifies IT delivery for any organization looking to transform and optimize its digital customer experience. Companies can create, configure and manage online, retail and call center journeys that pause and resume, giving them the ability to share real-time customer data, choices and actions across channels and CRM systems.
With the platform, Wireless Advocates can empower small agile business/IT teams to quickly create, configure and manage end-to-end customer journeys across multiple channels in a low or no-code environment. DXP gives customers the ability to start, stop and resume sales and service journeys at any point in the process, across any channel – online, mobile, in-store, or over the phone. At the same time, sales agents and customer care representatives benefit from continually updated, real-time visibility of their entire customers’ journeys.
“Wireless Advocates recognizes the value that the Synchronoss Digital Experience Platform can offer in delivering a best-in-class customer experience in its retail and digital environments for a true
“Synchronoss’ DXP will allow us to unify crucial insight concerning all aspects of the journeys our customers take, regardless of the channels they choose,” said
Joseph Crivelli, +1 908 566 3131
Source: Synchronoss Technologies, Inc.