Synchronoss and MarketEcho Identify Mission Critical Gap in VoIP Service Offering
Synchronoss and MarketEcho Identify Mission Critical Gap in VoIP Service Offering
April 4, 2006
Bridgewater, New Jersey (April 4, 2006) – As the Voice over Internet Protocol (VoIP) industry booms, carriers looking to get into the market are concentrating on network provisioning and equipment, but may be overlooking other mission critical aspects of the business. According to Robert Johnson, Executive Vice President of Development for MarketEcho, a Texas-based production consulting firm that specializes in developing VoIP solutions, there are numerous service-side deficiencies when it comes to launching and growing VoIP offerings. Chief among them are automated order fulfillment and local number portability management, areas in which Synchronoss Technologies, Inc. (www.synchronoss.com) has taken a leadership position.
“When we do an architecture assessment for Tier 1 and Tier 2 carriers seeking traction in the VoIP space, we discover deficiencies among vendors purporting to have a complete solution to order management,” said Johnson. “Fallout is one area that is being underestimated; it leaves carriers vulnerable because if a number does not port properly, it represents lost revenue and leads to customer dissatisfaction. Fortunately, we have identified the Synchronoss ActivationNow® Technology Platform as being the best-in-class solution for automated order fulfillment and exception management.”
Recently, MarketEcho's comprehensive research led Johnson to recommend Synchronoss to 360networks for a complete automated order management engagement. 360networks provides telecommunications services and network infrastructure to leading companies, carriers, governments, and organizations. Synchronoss will now provide support for numerous 360networks business processes including network activations, calling name database (CNAM), line information database (LIDB), directory listings, E911, and directory assistance, as well as VoIP local number portability (LNP). The Synchronoss ActivationNow platform virtually eliminates manual intervention for LNP fallout, and Synchronoss backs up its services with performance-based service level agreements, a key differentiator compared to the competition.
“We are pleased to learn that MarketEcho endorsed Synchronoss to 360networks,” said Chris Putnam, Executive Vice President of Sales, Synchronoss Technologies, Inc. “What's unique about MarketEcho is that they are comprised of network engineers with extensive experience architecting and troubleshooting technical issues for telecommunications companies. So when they recognize the Synchronoss ActivationNow Technology Platform as best in class, it is extremely gratifying.”
About Synchronoss Technologies, Inc.
Entering its sixth year of consistent, double-digit growth, Synchronoss Technologies, Inc. (www.synchronoss.com) is a leading provider of order management solutions to the communications services marketplace. Synchronoss helps large service providers and their FORTUNE 500 Enterprise Clients deliver SLA-backed service to their subscribers across wireline, wireless, and broadband networks. Synchronoss' clients include several Tier 1 wireless, wireline, and cable providers such as AT&T, Cablevision Systems Corporation, Cingular Wireless, Clearwire, Level 3 Communications, Time Warner Cable, Verizon, and Vonage. For more information, visit us on the Web at www.synchronoss.com.
About MarketEcho
MarketEcho is breaking new ground in production consulting, developing best-of-breed VoIP solutions for service providers looking to introduce VoIP into their portfolios. MarketEcho specializes in developing complex products and solutions for service providers seeking to expand their portfolio or to extend their capabilities into new markets. They deliver complete, turnkey platforms and services to their clients, including integrating MarketEcho's work into clients' existing operational environments and training their operational staff to support it. MarketEcho's clients include several ILECs, CLECs, IXCs, ISPs, ESPs, and international PTTs. For more information, visit them on the Web at www.marketecho.us.
Forward-Looking Statement
This Document contains certain statements that are “Forward-Looking Statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 (“Exchange Act”), as well as the Private Securities Litigation Reform Act of 1995 (“Reform Act”). Actual results may differ materially from those projected as a result of certain risks and uncertainties. These include, but are not limited to: local, regional, and national market conditions; the nature of the Company's telecommunications industries and markets; demand for and market acceptance of new and existing services; successful development and introduction of new services; pricing pressures and other competitive factors; the ability to develop and implement new technologies and protect related intellectual property; Company, client, and supplier labor relations; and uncertainties of litigation. These Forward-Looking Statements are made only as of the date hereof, and the Company undertakes no obligation to update or revise the Forward-Looking Statements, whether as a result of new information, future events, or otherwise. Other brands and names contained in this Document are the property of their respective owners. Although the Company believes that the expectations reflected in these Forward-Looking Statements are reasonable, there can be no assurances that they will prove to be accurate. Generally, these statements relate to business plan strategies, anticipated strategies, levels of capital expenditures in current and future operations, liquidity, and anticipated capital financing needed to affect the business plan. All phases of the Company's operations are subject to uncertainties, risks, and other influences, many of which are outside the control of the Company and unforeseeable with any degree of accuracy. Actual results may differ materially from those described in such Forward-Looking Statements. In light of the significant uncertainties inherent in the Forward-Looking Statements made in the Document, the inclusion of such statements should not be regarded as a representation by the Company or any other person that the objectives and plans of the Company will be achieved.
“When we do an architecture assessment for Tier 1 and Tier 2 carriers seeking traction in the VoIP space, we discover deficiencies among vendors purporting to have a complete solution to order management,” said Johnson. “Fallout is one area that is being underestimated; it leaves carriers vulnerable because if a number does not port properly, it represents lost revenue and leads to customer dissatisfaction. Fortunately, we have identified the Synchronoss ActivationNow® Technology Platform as being the best-in-class solution for automated order fulfillment and exception management.”
Recently, MarketEcho's comprehensive research led Johnson to recommend Synchronoss to 360networks for a complete automated order management engagement. 360networks provides telecommunications services and network infrastructure to leading companies, carriers, governments, and organizations. Synchronoss will now provide support for numerous 360networks business processes including network activations, calling name database (CNAM), line information database (LIDB), directory listings, E911, and directory assistance, as well as VoIP local number portability (LNP). The Synchronoss ActivationNow platform virtually eliminates manual intervention for LNP fallout, and Synchronoss backs up its services with performance-based service level agreements, a key differentiator compared to the competition.
“We are pleased to learn that MarketEcho endorsed Synchronoss to 360networks,” said Chris Putnam, Executive Vice President of Sales, Synchronoss Technologies, Inc. “What's unique about MarketEcho is that they are comprised of network engineers with extensive experience architecting and troubleshooting technical issues for telecommunications companies. So when they recognize the Synchronoss ActivationNow Technology Platform as best in class, it is extremely gratifying.”
About Synchronoss Technologies, Inc.
Entering its sixth year of consistent, double-digit growth, Synchronoss Technologies, Inc. (www.synchronoss.com) is a leading provider of order management solutions to the communications services marketplace. Synchronoss helps large service providers and their FORTUNE 500 Enterprise Clients deliver SLA-backed service to their subscribers across wireline, wireless, and broadband networks. Synchronoss' clients include several Tier 1 wireless, wireline, and cable providers such as AT&T, Cablevision Systems Corporation, Cingular Wireless, Clearwire, Level 3 Communications, Time Warner Cable, Verizon, and Vonage. For more information, visit us on the Web at www.synchronoss.com.
About MarketEcho
MarketEcho is breaking new ground in production consulting, developing best-of-breed VoIP solutions for service providers looking to introduce VoIP into their portfolios. MarketEcho specializes in developing complex products and solutions for service providers seeking to expand their portfolio or to extend their capabilities into new markets. They deliver complete, turnkey platforms and services to their clients, including integrating MarketEcho's work into clients' existing operational environments and training their operational staff to support it. MarketEcho's clients include several ILECs, CLECs, IXCs, ISPs, ESPs, and international PTTs. For more information, visit them on the Web at www.marketecho.us.
Forward-Looking Statement
This Document contains certain statements that are “Forward-Looking Statements” within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 (“Exchange Act”), as well as the Private Securities Litigation Reform Act of 1995 (“Reform Act”). Actual results may differ materially from those projected as a result of certain risks and uncertainties. These include, but are not limited to: local, regional, and national market conditions; the nature of the Company's telecommunications industries and markets; demand for and market acceptance of new and existing services; successful development and introduction of new services; pricing pressures and other competitive factors; the ability to develop and implement new technologies and protect related intellectual property; Company, client, and supplier labor relations; and uncertainties of litigation. These Forward-Looking Statements are made only as of the date hereof, and the Company undertakes no obligation to update or revise the Forward-Looking Statements, whether as a result of new information, future events, or otherwise. Other brands and names contained in this Document are the property of their respective owners. Although the Company believes that the expectations reflected in these Forward-Looking Statements are reasonable, there can be no assurances that they will prove to be accurate. Generally, these statements relate to business plan strategies, anticipated strategies, levels of capital expenditures in current and future operations, liquidity, and anticipated capital financing needed to affect the business plan. All phases of the Company's operations are subject to uncertainties, risks, and other influences, many of which are outside the control of the Company and unforeseeable with any degree of accuracy. Actual results may differ materially from those described in such Forward-Looking Statements. In light of the significant uncertainties inherent in the Forward-Looking Statements made in the Document, the inclusion of such statements should not be regarded as a representation by the Company or any other person that the objectives and plans of the Company will be achieved.