Synchronoss Technologies Reports First Quarter 2022 Results

May 10, 2022

Year-Over-Year Cloud Subscriber Growth of 18% Drives Total Cloud Revenue Increase of 7%

$17.0 Million Improvement to Net Loss of $5.6 Million, Adjusted EBITDA Increases 109% to $11.6 Million

Company Maintains 2022 Revenue Outlook, Increases 2022 EBITDA Expectations

BRIDGEWATER, NJ, May 10, 2022 (GLOBE NEWSWIRE) -- Synchronoss Technologies Inc. (“Synchronoss” or the “Company”) (Nasdaq: SNCR), a global leader and innovator in cloud, messaging, and digital products and platforms, today reported financial results for its first quarter ended March 31, 2022.

First Quarter and Recent Operational Highlights:

  • Announced 18% year-over-year Cloud subscriber growth for the first quarter of 2022, an improvement from a 14% increase for the first quarter of 2021. The accelerating growth has been driven by continued adoption of the Company’s Cloud product with existing customers, including Verizon and AT&T.
  • Launched Synchronoss Cloud with Kitamura as a white-label solution under the name PicStorage, marking the first implementation of Synchronoss Cloud in Japan. Kitamura is the leading Japanese multimedia retailer with over 1,000 retail locations across the country with over 20 million paying visitors each year and approximately 10 million consumers registered for its online services.
  • Introduced Synchronoss Cloud for Home, enhancing the Company’s overall cloud offering and capitalizing on the momentum of 5G adoption amongst wireless carriers. The solution allows unlimited shared cloud storage for multiple users in a household across devices and operating systems to safeguard a greater range of digital content.
  • Launched RCS-based Business Messaging Service with a major Tier One operator in the United States, marking the first North American launch of Synchronoss’ advanced messaging platform. The launch signifies Synchronoss’ involvement in the carrier’s effort to provide its wireless subscribers with more meaningful engagement experiences with the brands they interact with every day.
  • Finalized a three-year extension with FastWeb to continue providing its Core Messaging product, including an upgrade to Synchronoss’s latest core email platform.
  • Awarded multimillion dollar contract from Brightspeed, a recently formed high-speed internet provider focused on rural markets, for the Company’s iNow and Financial Analytics products. The company will utilize Synchronoss’ networkX Platform across its fiber optics network deployment that supports six million residential and business customers.
  • Reached final stages of closing the transaction with iQmetrix for the sale of the Company’s Digital Experience Platform (“DXP”) and Activation Solutions (“Activation”) businesses for a total value of up to $14 million. The Company expects to finalize the transaction within the next week.
  • Appointed Stanley Lowe as Chief Information Security Officer, a 20-year enterprise security and cybersecurity industry veteran, further strengthening the executive leadership team. Lowe will be responsible for protecting the Company’s customer-facing digital assets, including the Cloud, Messaging and Digital products as well as IT infrastructure and endpoint security.

Management Commentary

“In the first quarter we continued to grow and focus on our high-margin, recurring revenue Cloud business,” stated Jeff Miller, President and CEO of Synchronoss. “Our results demonstrate that our cloud-first strategy is working, exemplified by a 7% increase in Cloud revenue and a more than 100% increase in adjusted EBITDA. Operationally, we are also making great strides in upgrading and expanding the reach of our Cloud capabilities. During the period, we launched our Cloud offering with Kitamura, expanding our already-strong foothold overseas where we are continuing to see demand and need for our solutions. We also recently introduced Synchronoss Cloud for Home. This new offering positions us to further benefit from the momentum of 5G adoption among our major wireless carrier customers by expanding our cloud application into the home to safeguard a greater range of digital content through a fixed wireless 5G connection.

“Going forward, simplifying the focus and improving the composition of our business remains a top priority. When completed, the imminent sale of our DXP and Activation assets to iQmetrix will represent a concrete step in this direction and provide us with additional capital to improve our balance sheet. Over the course of this year, we expect to continue driving improvements on the topline through Cloud subscriber growth, while improving the bottom line through diligent cost management.”

Key Performance Indicators ("KPIs"):

  • Strong Cloud subscriber growth of 18% was the key catalyst to a 6.7% year-over-year increase in first quarter Cloud revenue, more than offsetting a $1.6 million decline in Mobile Content Transfer transaction revenue recorded during the prior year. Transaction revenue from the legacy Mobile Content Transfer product largely ended in the fourth quarter and should not impact sequential results going forward.
  • Invoiced Cloud revenue increased 6.4% year-over-year to $36.0 million in the first quarter. This non-GAAP measure is reconciled within the financial statements below. This newly disclosed KPI is intended to provide greater transparency in the underlying Cloud revenue trends as it is not impacted by changes in deferred and unbilled revenue. The Company expects this metric to improve significantly throughout the year as subscriber growth continues to propel the business forward and the year-over-year impact of the Mobile Content Transfer transaction revenue lessens.
  • Quarterly recurring revenue was 84.9% of total revenue, an increase from 80.0% of total revenue in the fourth quarter and down from 85.9% in the prior year.
  • Revenue breakdown by product is included below:
 Q1 2022 vs Q1 2021
(in thousands)Q1 2022
 Q1 2021
 % Increase/
 % of Total Q1
2022 Revenue
Cloud$41,501 $38,896 6.7% 63.0%
Digital 12,164  12,977 (6.3)% 18.5%
Messaging 12,201  13,626 (10.5)% 18.5%
 $65,866 $65,499   100.0%

First Quarter 2022 Financial Results:

  • Total revenue increased 1% to $65.9 million from $65.5 million in the prior year period. The increase in revenue was the result of continued strong subscriber growth in the Company’s Cloud business, the Brightspeed license and the launch of the RCS platform at a Tier One operator in the United States. Revenue growth was partially offset by revenue received from the Company’s CCMI contract in the previous year and the deemphasizing of the Mobile Content Transfer product.
  • Gross profit increased 11% to $41.0 million (62.3% of total revenue) from $36.9 million (56.3% of total revenue) in the prior year period. The increase in gross profit and gross margin was primarily attributable to increased revenue from high-margin Cloud subscriber growth, the license sale and cost saving initiatives implemented throughout the prior year.
  • Loss from operations was $(1.4) million compared to a loss of $(9.0) million in 2021. The improvement in operating loss was a result of improved gross profit, greater efficiency of R&D resources and cost saving initiatives implemented throughout the prior year.
  • Net loss improved to $(5.6) million, or $(0.07) per share, compared to net loss of $(22.6) million, or $(0.53) per share, in the prior year period. The improvement in net loss was primarily attributable to operational improvements and lower preferred stock dividends resulting from the Company’s June 2021 recapitalization.
  • Adjusted EBITDA (a non-GAAP metric reconciled below) increased 109% to $11.6 million from $5.5 million in the prior year period. The increase in adjusted EBITDA resulted from increased revenue from high-margin Cloud subscriber growth and cost saving initiatives implemented throughout the prior year.
  • Cash and cash equivalents were $21.7 million at March 31, 2022, compared to $31.5 million at December 31, 2021. As expected, cash flow during the first quarter was impacted by large, primarily vendor-related, annual payments that will not recur in subsequent quarters in 2022.

Financial Commentary

Company CFO Taylor Greenwald added, “Our strategic initiatives to streamline the business and focus on our high-margin Cloud business resulted in another quarter of strong Cloud revenue, gross profit, and EBITDA performance. In recognition of the traction we have seen to date, we are increasing our EBITDA expectations for the year to $45 to $55 million from $40 to $50 million in previous guidance. We recently received $4.3 million of the total $32 million outstanding tax refunds, and have applied those proceeds to redeem preferred shares. We plan to make further redemptions as our cash flow continues to improve."

2022 Financial Outlook

Compared to the first quarter of 2022, management expects second quarter revenue to be up slightly and adjusted EBITDA to be in-line with the first quarter, after factoring in the impact of the pending sale of the DXP and Activation assets in the second quarter. Based on the performance within the core Cloud business as well as the Company’s improved cost structure, Synchronoss will be free cash flow positive, on an adjusted basis, in the second quarter. In addition, the Company is reconfirming that it will be adjusted free cash flow positive for the full year 2022.

Synchronoss is also reiterating its projection for Cloud subscriber growth to continue at a double-digit rate on a year-over-year basis in 2022 with Cloud revenue also growing year over year. Separately, Digital revenue is expected to decline on a full-year basis due to the pending asset sale, and Messaging revenue will also decline as this business is operated for improved profitability rather than revenue growth. Both businesses are expected to remain stable going forward.

For the fiscal year ending December 31, 2022, the Company is maintaining its expectation for GAAP revenue to range between $260.0 million and $275.0 million. The comparable 2021 revenue is $265.0 million after adjusting for the pending sale of the Company’s DXP and Activation assets over the last eight months of 2021. The net contribution to GAAP revenue from non-cash deferred revenue is expected to be approximately $10 million less in 2022 than it was in 2021 with the vast majority of this delta coming from the Cloud business.

The Company is increasing its expectations for adjusted EBITDA performance in 2022 and now expects to achieve between $45.0 million and $55.0 million.

A reconciliation of GAAP to non-GAAP results has been provided in the financial statement tables included in this press release. An explanation of these measures is included below under the heading "Non-GAAP Financial Measures."

Conference Call

Synchronoss will hold a conference call today, May 10, 2022, at 4:30 p.m. Eastern time (1:30 p.m. Pacific time) to discuss these results.

Synchronoss management will host the call, followed by a question-and-answer period.

Toll-Free Dial-In: +1 888-428-7458
International Dial-In: +1 862-298-0702
Conference ID: 13729605

Please call the conference telephone number 10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Investor Relations at 949-574-3860.

The conference call will be broadcast live and available for replay as well as on the company’s website at

A telephonic replay of the conference call will be available after 7:30 p.m. Eastern time today through May 17, 2022.

Toll-Free Replay Number: +1 877-660-6853
International Replay Number: +1 201-612-7415
Replay ID: 13729605

Non-GAAP Financial Measures

Synchronoss has provided in this release selected financial information that has not been prepared in accordance with GAAP although this non-GAAP financial information is derived from numbers that have been prepared in accordance with GAAP. This information includes historical non-GAAP revenues, gross profit, adjusted EBITDA, operating income (loss), net income (loss), effective tax rate, and earnings (loss) per share. Synchronoss uses these non-GAAP financial measures internally in analyzing its financial results and believes they are useful to investors, as a supplement to GAAP measures, in evaluating Synchronoss’ ongoing operational performance. Synchronoss believes that the use of these non-GAAP financial measures provides an additional tool for investors to use in evaluating ongoing operating results and trends, and in comparing its financial results with other companies in Synchronoss’ industry, many of which present similar non-GAAP financial measures to investors. As noted, the non-GAAP financial results discussed above add back fair value stock-based compensation expense, acquisition-related costs, which include restructuring and cease-use lease expense, litigation, remediation and refiling costs and amortization of intangibles associated with acquisitions.

Non-GAAP financial measures should not be considered in isolation from, or as a substitute for, financial information prepared in accordance with GAAP. Investors are encouraged to review the reconciliation of these non-GAAP measures to their most directly comparable GAAP financial measures as detailed above. Investors are encouraged to also review the Balance Sheet, Statement of Operations, and Statement of Cash Flow. As previously mentioned, a reconciliation of GAAP to non-GAAP results has been provided in the financial statement tables included in this press release.

Forward-Looking Statements

This press release includes statements concerning Synchronoss and its future expectations, plans and prospects that constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995. For this purpose, any statements contained herein that are not statements of historical fact may be deemed to be forward-looking statements. Without limiting the foregoing, the words “may,” “should,” “expects,” “plans,” “anticipates,” “could,” “intends,” “believes,” “potential” or “continue” or other similar expressions are intended to identify forward-looking statements. Synchronoss has based these forward-looking statements largely on its current expectations and projections about future events and financial trends that it believes may affect its business, financial condition and results of operations. These forward-looking statements speak only as of the date of this press release and are subject to a number of risks, uncertainties and assumptions including, without limitation, risks relating to the Company’s ability to sustain or increase revenue from its larger customers and generate revenue from new customers, the Company’s expectations regarding expenses and revenue, the sufficiency of the Company’s cash resources, the impact of legal proceedings involving the Company, including the investigations by the Securities and Exchange Commission and the Department of Justice described in the Company’s most recent SEC filings, and other risks and factors that are described in the “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” sections of the Company’s Annual Report on Form 10-K for the year ended December 31, 2021, which is on file with the SEC and available on the SEC’s website at The company does not undertake any obligation to update any forward-looking statements contained in this press release as a result of new information, future events or otherwise.

About Synchronoss

Synchronoss Technologies (NASDAQ: SNCR) builds software that empowers companies around the world to connect with their subscribers in trusted and meaningful ways. The company’s collection of products helps streamline networks, simplify onboarding, and engage subscribers to unleash new revenue streams, reduce costs and increase speed to market. Hundreds of millions of subscribers trust Synchronoss products to stay in sync with the people, services, and content they love. That’s why more than 1,500 talented Synchronoss employees worldwide strive each day to reimagine a world in sync. Learn more at

Media Relations Contact:
Domenick Cilea

Investor Relations Contact:
Matt Glover and Tom Colton
Gateway Group, Inc.

-Financial Tables to Follow-

(Unaudited) (In thousands)

  March 31, 2022 December 31, 2021
Cash and cash equivalents $21,727 $31,504
Accounts receivable, net  48,172  47,586
Operating lease right-of-use assets  24,606  26,399
Goodwill  223,712  224,577
Other assets  120,867  120,668
Total assets $439,084 $450,734
Accounts payable and accrued expenses $72,122 $73,013
Deferred revenues  20,237  22,916
Debt, non-current  133,462  133,104
Operating lease liabilities, non-current  34,498  36,095
Other liabilities  9,776  9,778
Preferred Stock  72,505  72,505
Redeemable noncontrolling interest  12,500  12,500
Stockholders’ equity  83,984  90,823
Total liabilities and stockholders’ equity $439,084 $450,734

(Unaudited) (In thousands, except per share data)

  Three Months Ended March 31,
   2022   2021 
Net revenues $65,866  $65,499 
Costs and expenses:    
Cost of revenues1  24,839   28,637 
Research and development  15,791   17,397 
Selling, general and administrative  17,897   17,928 
Restructuring charges  685   713 
Depreciation and amortization  8,034   9,867 
Total costs and expenses  67,246   74,542 
Loss from operations  (1,380)  (9,043)
Interest income  92   5 
Interest expense  (3,325)  (95)
Other income (expense), net  1,704   (3,396)
Loss from operations, before taxes  (2,909)  (12,529)
(Provision) benefit for income taxes  (128)  163 
Net loss from operations  (3,037)  (12,366)
Net (loss) income attributable to redeemable noncontrolling interests  (115)  336 
Preferred stock dividend  (2,438)  (10,530)
Net loss attributable to Synchronoss $(5,590) $(22,560)
Earnings (loss) per share:    
Basic $(0.07) $(0.53)
Diluted $(0.07) $(0.53)
Weighted-average common shares outstanding:    
Basic  85,866   42,737 
Diluted  85,866   42,737 

1   Cost of revenues excludes depreciation and amortization which are shown separately.

(Unaudited) (In thousands)

 Three Months Ended March 31,
  2022   2021 
Net loss from operations$(3,037) $(12,366)
Adjustments to reconcile net loss to net cash provided by operating activities:   
Non-cash items 10,750   12,097 
Changes in operating assets and liabilities: (10,406)  2,530 
Net cash (used in) provided by operating activities (2,693)  2,261 
Investing activities:   
Purchases of fixed assets (154)  (721)
Purchases of intangible assets and capitalized software (5,245)  (5,042)
Net cash used in investing activities (5,399)  (5,763)
Net cash (used in) provided by financing activities (1,781)   
Effect of exchange rate changes on cash 96   (351)
Net decrease in cash and cash equivalents (9,777)  (3,853)
Cash and cash equivalents, beginning of period 31,504   33,671 
Cash and cash equivalents, end of period$21,727  $29,818 

(Unaudited) (In thousands, except per share data)

  Three Months Ended March 31,
   2022   2021 
Non-GAAP financial measures and reconciliation:    
GAAP Revenue $65,866  $65,499 
Less: Cost of revenues  24,839   28,637 
Gross Profit  41,027   36,862 
Add / (Less):    
Stock-based compensation expense  221   478 
Restructuring, transition and cease-use lease expense  823    
Adjusted Gross Profit $42,071  $37,340 
Adjusted Gross Margin  63.9%  57.0%
  Three Months Ended March 31,
   2022   2021 
GAAP Net loss attributable to Synchronoss $(5,590) $(22,560)
Add / (Less):    
Stock-based compensation expense  1,927   2,721 
Restructuring, transition and cease-use lease expense  2,011   2,057 
Amortization expense  2,543   3,609 
Litigation, remediation and refiling costs, net  977   (65)
Non-GAAP Net income (loss) attributable to Synchronoss $1,868  $(14,238)
Diluted Non-GAAP Net income (loss) per share $0.02  $(0.33)
Weighted shares outstanding - Dilutive  85,866   42,737 

(Unaudited) (In thousands, except per share data)

  Three Months Ended
  Mar 31,
 Dec 31,
 Sep 30,
 Jun 30,
 Mar 31,
Net loss attributable to Synchronoss $(5,590) $(2,114) $(9,831) $(23,946) $(22,560)
Add / (Less):          
Stock-based compensation expense  1,927   1,950   2,289   2,345   2,721 
Restructuring, transition and cease-use lease expense  2,011   2,286   2,981   2,918   2,057 
Litigation, remediation and refiling costs, net  977   (30)  9,316   3,607   (65)
Depreciation and amortization  8,034   9,498   8,215   8,485   9,867 
Interest income  (92)  15   (24)  (25)  (5)
Interest expense  3,325   3,248   2,933   144   95 
Other expense (income), net  (1,704)  1,388   1,669   (1,576)  3,396 
(Benefit) provision for income taxes  128   169   (6,982)  (201)  (163)
Net loss (income) attributable to noncontrolling interests  115   130      50   (336)
Preferred dividend1  2,438   1,781   1,722   21,476   10,530 
Adjusted EBITDA (non-GAAP) $11,569  $18,321  $12,288  $13,277  $5,537 

1    Includes $10.4 million preferred stock amortization costs accelerated due to Series A Preferred stock redemption in the second quarter of 2021.

  Three Months Ended March 31,
   2022   2021 
Net Cash (used in) provided by operating activities $(2,693) $2,261 
Add / (Less):    
Capitalized software  (5,245)  (5,042)
Property and equipment  (154)  (721)
Free Cashflow  (8,092)  (3,502)
Add: Litigation and remediation costs, net  (797)  1,223 
Add: Restructuring  2,791   2,271 
Adjusted Free Cashflow $(6,098) $(8)

(Unaudited) (In thousands)

  Three Months Ended March 31,
   2022   2021 
GAAP Cloud Revenue $41,501  $38,896 
Increase / (Decrease) Change in Deferred Revenue  (3,647)  (5,305)
(Increase) / Decrease: Change in Unbilled Receivables & Contract Assets  (1,825)  275 
Invoiced Cloud Revenue $36,029  $33,866 

Invoiced Cloud Revenue is defined as GAAP revenue for Cloud disaggregated revenue stream, plus the period change in deferred revenue balance related to the Cloud revenue stream, less the period change in Unbilled Receivables and Contract Assets balance related to the Cloud revenue stream.